CCNG

OCTOBER 19, 2022

Nielsen, 2015) An average NPS increase by 7 points correlates with a 1% growth in revenue. Zendesk, 2022) More than 70% of customers expect agents to have access to all information relevant to their account and query. and 66% would trust other consumer opinions posted online. Short answer: YES!

Customer Experience 195

Customer Experience Journey mapping Metrics Surveys 195

Comm100

NOVEMBER 2, 2020

A customer support chatbot is a great way to amplify account-based marketing campaigns. For example, the chatbot can identify when people from key accounts visit your website, and proactively invite them to engage. They can reach out and offer an upsell or a cross-sell. Here too, it’s multifaceted. Industry: Education.

Chatbots 59

Chatbots Customer Service Banking Healthcare 59

Amity

FEBRUARY 24, 2016

• The Link Between Customer Success, Retention, and Upsells. Satisfied customers will have a positive impact on your bottom line because creating brand advocates leads to renewals and upsell opportunities. Expanding revenue from existing customers leads us to the topic of upsells. When I win, you win.”

Upselling 48

Upselling SaaS Best practices Customer retention 48

Avaya

DECEMBER 1, 2016

According to the Wall Street Journal, 2016 Thanksgiving and Black Friday sales have already accounted for more than $3 Billion in “desktop spending”—aka, e-commerce. While many of these purchases are simply one click and a check off of gift lists, the customer probably made several decisions well before the submit-order button was activated.

Customer Experience 57

Customer Experience Multichannel Interactive Voice Response Contact Center 57

ChurnZero

FEBRUARY 4, 2022

What synergy really means is additional money from cross-sells and upsells as a result of integrating two companies,” says Kristen. Health scores by Account*. Revenue retention by Account. Logo retention by Account. Kristen founded The Success League in 2015.

Metrics 98

Metrics Consulting Consulting Best practices 98

CustomerSuccessBox

JUNE 15, 2020

Not a single person in 2015 answered “Where do you see yourself in 5 years” correctly. How do CSMs meet their upsell and renewal quota? We have to decide whether we want to retain the account or focus on MRR. But neither did several companies who had made detailed plans to achieve glorious heights in 2020.

SaaS 64

SaaS Customer advocacy Construction Metrics 64

C Space

AUGUST 15, 2018

Account Director and Automotive Lead for EMEA at C Space. Ben Moncrieffe is a C Space Account Director and Automotive Lead, EMEA. He leads our global Jaguar Land Rover account from our London office, helping the automotive giant shape its future around consumers. The auto industry has a trust problem. Ben Moncrieffe.

Automotive 40

Automotive Advertising Sales Accountability 40

Solvvy

JULY 5, 2018

They became a public company in 2015, and they’ve continued to grow. Rather than an army of sales executives and account managers for enterprise customers, almost everyone gets this same treatment–and it works. In a single quarter in 2017, the company added more than 4,000 new customers. Customer Engagement Drives Revenue.

Self service 48

Self service Virtual Agent Sales Enterprise 48

Lumoa

NOVEMBER 29, 2021

Bain & Company’s analysis in 2015 showed that customer experience leaders grow revenues 4% – 8% above their market. In banking, customers are seven times more likely to increase their deposits and twice as likely to open an additional account if they rate a bank as excellent rather than average. To do this, build hypotheses.

Customer Experience 103

Customer Experience Metrics Feedback Banking 103

SmartKarrot

JUNE 12, 2020

At the 2015 conference, Jason Lemkin famously said that “Customer Success is where 90% of the revenue is.” Renewals, upsells, and cross-sells will help with customer success, which is why they will continue providing you with more revenue. ” This bold statement really does hold validity to it.

Sales 10

Sales Upselling Metrics Accountability 10

Lumoa

JULY 10, 2018

Bain & Company’s analysis in 2015 showed that customer experience leaders grow revenues 4% – 8% above their market. In banking, customers are seven times more likely to increase their deposits and twice as likely to open an additional account if they rate a bank as excellent rather than average. To do this, build hypotheses.

Customer Experience 121

Customer Experience Metrics Banking Feedback 121