Eptica

JUNE 11, 2020

Date: Thursday, June 11, 2020 Author: Pauline Ashenden - Demand Generation Manager Customer service: what you can learn from great historical figures. Published on: June 11, 2020. Without it, the service you provide will not deliver on your promises, possibly undermining customer relationship.

Customer Service 72

Customer Service Best practices Customer centricity Metrics 72

Eptica

FEBRUARY 5, 2020

Date: Wednesday, February 5, 2020 Author: Pauline Ashenden - Marketing Manager The impact of worsening UK customer satisfaction. Published on: February 05, 2020. The January 2020 edition shows that satisfaction is at its lowest level since July 2015, the fifth consecutive fall in the twice-yearly index.

Customer centricity 72

Customer centricity Marketing Metrics Surveys 72

C Space

MARCH 12, 2020

In 2015, the South Korean government came under criticism for withholding information during the MERS-CoV outbreak – including information about where patients had been. Fast forward to March 2020. Just because we can , does that mean that we should ? What can we expect in the United States? But companies still need a response….

Government 86

Government Customer centricity Surveys Marketing 86

TechSee

DECEMBER 5, 2017

According to Walker , a customer intelligence consulting firm, by 2020, customer experience will overtake price and product as the key brand differentiator for B2B. This customer-centric focus has resulted in 72% of businesses reporting that their top priority is improving the customer experience, according to Forrester.

Contact Center 116

Contact Center Technology Self service Call Center 116

ClearAction

JANUARY 12, 2022

Further growth in revenue and profitability is achieved through enterprise-wide anticipation of customers’ reactions: Preventing occurrence of customer issues is known as ’embedding customer-centricity DNA’ throughout your company’s culture. Examples of achievements that grew customer trust: 11.

Government 62

Government Enterprise Customer centricity Banking 62

Netomi

JANUARY 5, 2022

LinkedIn: Augie Ray – Vice President Analyst – Customer Experience for CX and Marketing Leaders – Gartner. Our favorite content from Augie : The COVID-19 Dilemma: Remaining Customer-Centric When Customers Expect Incompatible Pandemic Rules. Our favorite content from Chip : Nurturing Perennial Customers.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Aria Solutions

NOVEMBER 24, 2017

Forrester Research predicts that by 2020, insights-driven businesses, like Baidu and Netflix will quadruple their revenue from $333 billion to $1.2 trillion, growing eight times faster than global GDP ( Top Five Imperatives To Win In The Age Of The Customer, May 23, 2017).

Analytics 54

Analytics Customer retention Banking Customer centricity 54

Aria Solutions

NOVEMBER 24, 2017

Forrester Research predicts that by 2020, insights-driven businesses, like Baidu and Netflix will quadruple their revenue from $333 billion to $1.2 trillion, growing eight times faster than global GDP ( Top Five Imperatives To Win In The Age Of The Customer, May 23, 2017).

Analytics 48

Analytics Customer retention Banking Customer centricity 48

CSM Magazine

AUGUST 10, 2017

The Forrester Report ‘The Insights-Driven Business’ forecasts that insight-driven businesses will grow from $333 billion in revenue in 2015 to $1.2 trillion in 2020 — making up an astonishing compound annual growth rate between 27% and 40%. The race towards customer-centricity is driving some the biggest trends in business technology.

CRM 40

CRM Advertising Customer centricity SaaS 40

TechSee

JANUARY 25, 2023

Most field service departments operate in a highly competitive and customer-centric marketplace. He rejoined Oracle in November 2020 having previously worked for the company in 2015-16 after the acquisition of TOA Technologies (now Oracle Field Service).

Automotive 41

Automotive Management Enterprise B2B 41

Comm100

JANUARY 14, 2016

A recent Vision Critical study shows that 84% of CIOs of customer-centric companies are focusing on improving mobile customer experiences. According to Forrester Research , 42% of the global population will own a smartphone by the end of 2015. billion PC users.) Of course, one of those channels is social media.

Customer Service 0

Customer Service Self service Advertising Airlines 0

REVE Chat Blog

APRIL 1, 2020

These customer service expectations are what ultimately inform their level of satisfaction, leaving brands with a difficult question: how can you possibly meet your customers’ needs while staying ahead of the competition? The answer is customer loyalty. Billion in 2015 to $4.0 Billion by 2020. Conclusion .

Management 75

Management Feedback Brand ambassadors Chatbots 75

RichCall

SEPTEMBER 13, 2017

According to Teresa, contact centers will need to: move beyond supporting all channels (omnichannel) seamlessly to becoming a hub of customer interactions for the enterprise. take responsibility for customer communications rather than these being driven by individual departments’ internal timescales and goals. August Smart Lock.

Contact Center 64

Contact Center Technology Benchmark Chatbots 64

Taylor Reach Group

JUNE 11, 2018

Leveraging an Omni-Channel strategy can drive Customer Loyalty by delivering consistent customer service regardless of the channel of interaction. This also supports differentiated service for different customer segments and customer journeys. 58% of callers have visited the website before calling. Forrester). Forrester).

Contact Center 50

Contact Center Self service Scripts Call Center 50

C3Centricity

NOVEMBER 21, 2018

According to Accenture’s “ Customer 2020: Are You Future-Ready or Reliving the Past? CUSTOMER CENTRICITY. SOURCE: Korn Ferry CMO Pulse Report 2015. In response to these ever more savvy customers, marketing has to change, to become smarter. HOW TO KNOW IF YOU’RE CUSTOMER CENTRIC.

Customer centricity 77

Customer centricity Marketing Advertising CRM 77