Beyond Philosophy
MAY 10, 2016
As customers in all b2b and b2c sectors steadily become more actively digitized in their daily lives, companies are having to respond, and hopefully stay ahead, in the race to build stronger interpersonal relationships with them. Michael Lowenstein, Ph.D., CMC Thought Leadership Principal, Beyond Philosophy.
CSM Magazine
JANUARY 12, 2022
One of the most famous TCPA settlements happened in 2014 when Capital One and three collections agencies agreed to pay $75.5M They demonstrate how calling the wrong phone number can create serious problems for B2C dialers. to end a class action lawsuit that arose from calls to customer cell phones. The Reassigned Numbers Database.
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Aspect
OCTOBER 17, 2019
São Paulo, 14 de outubro de 2019 – A Aspect, pioneira no engajamento de equipes, introduziu a primeira interface de otimização da força de trabalho baseada em ícones e widgets em 2014 nos Estados Unidos. Oferecemos assessoria específica para cada cliente de acordo com suas necessidades e linhas de atuação. Somos facilitadores.
CX Journey
JANUARY 27, 2015
Image courtesy of cgrantham Today''s post is a modified version of a post I originally wrote for Confirmit in September 2014. We often hear customer experience professionals talk about the fact that there''s a great emphasis to - and a greater return if we - focus our efforts on the customer experience for B2C companies. I disagree.
Customer Guru
MARCH 22, 2018
In 2014, I decided that I wanted to be in another function. It is believed that customer centricity is not relevant in a B2B business setup; it is widely considered an idea that is mostly pursued by B2C businesses. Whether it is B2B or B2C, it is a transaction that takes place at a very basic level.
Customer Guru
MARCH 22, 2018
In 2014, I decided that I wanted to be in another function. It is believed that customer centricity is not relevant in a B2B business setup; it is widely considered an idea that is mostly pursued by B2C businesses. Whether it is B2B or B2C, it is a transaction that takes place at a very basic level.
GetFeedback
JUNE 3, 2019
For example, SMS surveys might be very effective when surveying a younger demographic in the B2C sector, whereas sending an SMS to the account owner on an enterprise software account might not be appropriate. Between 2014 and 2018 the average office worker received about 90 emails a day —and that’s just to their work inbox.
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