GetFeedback

JUNE 3, 2019

While people feel compelled to be involved in the decision-making process of a company, and love to feel like their opinion makes a difference, the fact still stands: people don’t always want to complete customer service surveys. If you’re involved with designing surveys at your company, you’ve probably seen a similar trend.

Surveys 74

Surveys Customer Service B2C Metrics 74

Beyond Philosophy

JUNE 9, 2015

In a survey published by UK branding company Siegel+Gale, the airline’s app (where you can download your boarding pass and save $69 in “airport check in fee) was singled out as a “major headache.” When last October, Siegel+Gale’s 2014 simplicity index showed them as one of the worst-performing brands overall.

Airlines 344

Airlines B2C Surveys B2B 344

delighted

JUNE 21, 2019

Whether you’re a B2B or B2C company, relevance and longevity in your industry depend on how well your products answer the needs of your customers. According to the Future of Customer Experience Survey by PWC , companies are falling short: “Only 38% of U.S. Creating Voice of the Customer (VoC) surveys. say the same.”.

Feedback 54

Feedback Surveys B2C Benchmark 54

JivoChat

APRIL 25, 2021

trillion in 2014. A 2020 Gladly survey found that 79% of shoppers say personalized service matters more than personalized marketing, and 86% say they expect conversations with a brand to move seamlessly between channels. A recent PwC survey found that 88% of shoppers are willing to pay more for fast delivery on online orders.

Chatbots 52

Chatbots B2B B2C Sales 52

ProProfs Blog

JANUARY 30, 2020

The benefits of customer engagement are not just restricted to B2C sectors. Consumers’ trust in retailers and manufacturers has declined by more than half since 2014. During the survey, 29.3 Companies that successfully engage their B2B customers reported 63% lower customer attrition. Source: Gallup ) Tweet this. In 2018, 46.5

B2B 204

B2B Banking Personalization Employee engagement 204