Fonolo

SEPTEMBER 27, 2018

Call center technology used to be hardware-based, voice-focused, proprietary and cloistered from plain vanilla developers and IT people. Twilio and others made the once daunting voice-and-telco part of call center just another API call. That’s all changing. The top of Salesforce Tower (the Ohana Floor) is now open.

Call Center 76

Call Center voip CRM industry standards 76

Interactions

SEPTEMBER 19, 2019

Thanks to FSTEC , it’s never been more clear how far restaurant technology has come – and just how close the future really is. In 2013, Aloha (NCR) and MICROS (Oracle) accounted for about 43% of the restaurant POS market; by 2017, that number was down to about 30% and continues to fall. ” Do you picture robot waiters?

APIs 70

APIs Big data Engineering Sales 70

Babelforce

JUNE 4, 2020

But Delta Air Ways won big when they adopted conversational IVR service back in 2013. If you want more detail, read ‘ IVR technologies defined ’.). That’s the data you’ll extract from sources like your CRM and Helpdesk, perhaps with API integration. It’s risky, being an early adopter. Here’s how Delta did it. Refresher!).

Interactive Voice Response 52

Interactive Voice Response Telecommunications Airlines Contact Center 52

Clarabridge

JUNE 13, 2017

Land: With Paul Powers’ appointment as Dorel Juvenile President and CEO in 2013, our leadership took the reins to give consumers a seat at the table. They inspired a culture of putting the consumer first. They added shifting to a consumer-oriented company to our corporate goals. What was it like before the change?

Benchmark 40

Benchmark APIs Sales Call Center 40

AWS Machine Learning

NOVEMBER 18, 2022

In this workshop, learn how to build a customer-specific solution using your own data to deliver personalized experiences that can be integrated into your existing websites, applications, SMS, and email marketing systems using simple APIs. Since 2013 he has helped AWS customers adopt AI/ML technology as a Solutions Architect.

Contact Center 77

Contact Center Engineering APIs Analytics 77

Jon Arnold

DECEMBER 6, 2018

Their pivot to the business market began in 2013 via acquisition, first with Vocalocity, followed by Telesphere in 2014. It might be enough to view these as standalone pieces, but the real end game is One Vonage, where the entire portfolio is integrated, with a heavy emphasis on programmable communications via APIs.

voip 50

voip APIs Enterprise Marketing 50

CSM Magazine

JULY 28, 2015

When technology was deployed, it was predominately committed to optimizing the BPO infrastructure and managing “bums in seats” BPO suppliers focused on solutions that could mitigate operational costs and driving process efficiency. The challenge for many providers is executing on this vision.

Call Center 45

Call Center Customer Service Call flow Abandon rate 45

aircall

MARCH 19, 2021

In 2013, Adobe had reported that people were able to hack their system. Tealium’s goal is to create better solutions for companies to collect, unify and leverage customer data through tag management, an API hub, a CDP, and other data management tools. Technology is here to help you, so how you leverage it matters.

Sales 62

Sales CRM Marketing Best practices 62

C Space

MAY 18, 2020

Founded in 2013 as a search engine for GIFs, Giphy soon expanded to tools that enabled millions of internet users to seamlessly embed the short animations on sites like Facebook and Twitter , helping to make “reaction GIFs” a core medium for digital expression. Brand Move Roundup – May 18, 2020. Brand Move Roundup – May 15, 2020.

Entertainment 52

Entertainment Advertising APIs Calibration 52

Talkdesk

MAY 1, 2019

“Talkdesk’s modern, API-enabled platform seamlessly integrates with our existing systems and offers easy flexibility to leverage new functionality, as it becomes available, and deliver better customer experiences to our clients.” I had my first experience with this when I was buying my home in Arizona in 2013.

Customer Experience 8

Customer Experience APIs Interactive Voice Response Sales 8

AWS Machine Learning

FEBRUARY 1, 2024

Because the interface between agents and tools is less formally defined than an API contract, you should monitor these traces not only for performance but also to capture new error scenarios. Randy has held a variety of positions in the technology space, ranging from software engineering to product management.

Best practices 110

Best practices Engineering SaaS APIs 110

AWS Machine Learning

NOVEMBER 22, 2023

Innovation Talks – Learn about the latest cloud technology from AWS technology leaders and discover how these advancements can help you push your business forward. Also learn how prompts can be integrated with your architecture and how to use API parameters for tuning the model parameters using Amazon Bedrock.

Engineering 108

Engineering Best practices APIs Government 108

AWS Machine Learning

JANUARY 4, 2024

Amazon Bedrock is a fully managed service that offers a choice of high-performing foundation models (FMs) via a single API, enabling to easily build and scale Gen AI applications. Randy has held a variety of positions in the technology space, ranging from software engineering to product management. Arghya Banerjee is a Sr.

Best practices 117

Best practices Enterprise Engineering APIs 117

AWS Machine Learning

JUNE 23, 2023

The dataset includes credit card transactions in September 2013 made by European cardholders. Outside of technology, he enjoys paragliding and cycling. He has helped large technology companies design data analytics solutions and has led engineering teams in designing and implementing data analytics platforms and data products.

Engineering 75

Engineering Enterprise Analytics Metrics 75

SmartKarrot

FEBRUARY 3, 2022

Founded in: 2013. EBANX features hosted pages, and developer APIs, among other features. Movile is a SaaS company offering technology services to several business actor industries, including food & grocery, content services, payment & financial services, ticketing, and more. Founded in: 2013. Founded in: 2013.

SaaS 10

SaaS Real estate Construction Transportation 10

SmartKarrot

JANUARY 18, 2022

Found by Manohar Chapalamadugu in 2013, Agile CRM is an Indian SaaS company known for its sales and marketing solutions designed for SMBs. Found by Manoj Dawane in 2016, VTION is an Indian-origin media technology innovation company that aims at measuring media audiences by analyzing consumer trends and behaviors.

SaaS 11

SaaS Finance CRM Analytics 11

AWS Machine Learning

NOVEMBER 24, 2023

This emergent ability in LLMs has compelled software developers to use LLMs as an automation and UX enhancement tool that transforms natural language to a domain-specific language (DSL): system instructions, API requests, code artifacts, and more.

APIs 84

APIs Engineering SaaS Enterprise 84