article thumbnail

Automate document validation and fraud detection in the mortgage underwriting process using AWS AI services: Part 1

AWS Machine Learning

Data suggests high-risk and suspected fraudulent mortgage activity is on the rise, noting a 52% increase in suspected fraudulent mortgage applications since 2013. Additionally, we can use the Amazon Textract Analyze Lending API in processing mortgage documents.

APIs 70
article thumbnail

2018: New Ways Cloud Will Enhance Customer Care

NICE inContact

To understand what promotional, perhaps even personalized, email or text may have prompted a follow-up call, the contact center needs real-time access to digital marketing activity. More recently it has become clear that the steps to understand the customer journeys are often dependent on different organizations within the business.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

Dorel Juvenile Drives ROI through Voice of the Customer

Clarabridge

I’ve personally been with Dorel Juvenile since January 2014 and am passionate about enriching lives with solutions that compel consumers to absolutely LOVE a brand. Land: With Paul Powers’ appointment as Dorel Juvenile President and CEO in 2013, our leadership took the reins to give consumers a seat at the table.

article thumbnail

Market Analysis - How Mobility and Messaging are Transforming CX

Jon Arnold

Secondly, within the digital realm, mobile devices caught up to the PC in 2013, and while PC usage has stagnated, mobility usage has grown 35% since then. Not only that, but most forms of enterprise messaging are automated – such as reminders - not person-to-person.

article thumbnail

How to Evaluate Call Center Software Vendors for Customer Data Platform Solutions

NobelBiz

In 2013, the CDP Institute was founded to help educate marketers about the technology and its benefits. This system enables businesses to gain a complete view of their customers, aiding in personalized customer interactions and more effective marketing strategies. This allows them to provide more personalized service and support.

article thumbnail

Your guide to generative AI and ML at AWS re:Invent 2023

AWS Machine Learning

If you’re new to re:Invent, you can attend sessions of the following types: Keynotes – Join in person or virtually and learn about all the exciting announcements. With generative AI, it is possible to hyper-personalize targeted recommendations for shopping and streaming. Reserve your seat now! or “Because you watched.”

article thumbnail

Step up Customer Assistance with Live Video Support

TechSee

Live video support – where service is provided over a live video connection – has proven to be an effective method of driving high customer satisfaction ratings and building customer loyalty through personalized service. The human-interaction drives a personal connection as agents can pick up on customers’ body language and tone of voice.

Call flow 141