Ann Michaels and Associates

OCTOBER 28, 2018

Customer service training is one of the smartest investments a company can make… Ever talked to a phone representative who was anything but helpful? With proper training, companies can make sure their employees provide service with a smile—and make customers smile in return. . Customer Service as a Key Value.

Construction 61

Construction Surveys Scripts Feedback 61

CSM Magazine

APRIL 23, 2021

Accelerated by the pressures of Covid-19 and enabled by digital, brands are trying to respond to the ongoing challenge of commoditisation by moving from transactional to long-term value driven relationships with customers. in 2010 to $4.1B in 2020, (Papa John’s revenue grew from $1.1B in the same period).

Entertainment 52

Entertainment APIs Banking Customer centricity 52

Sykes

SEPTEMBER 29, 2020

“I’ve been able to take online classes and work with mentors and an executive coach. Yasmin joined SYKES in 2010 as a Spanish-speaking agent for one of our major clients in the consumer electronics and gaming market. Senior Client Services Director, SYKESHome. Clearlink has completely supported my growth.”

Accountability 98

Accountability Coaching Education Telecommunications 98

Sykes

SEPTEMBER 29, 2020

“I’ve been able to take online classes and work with mentors and an executive coach. Yasmin joined SYKES in 2010 as a Spanish-speaking agent for one of our major clients in the consumer electronics and gaming market. Senior Client Services Director, SYKESHome. Clearlink has completely supported my growth.”

Accountability 98

Accountability Coaching Education Telecommunications 98

Netomi

JANUARY 5, 2022

Customer service leaders come in all shapes and sizes. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Top 51 Customer Service Leaders and CX Influencers (Editor’s Choice): Adam Toporek.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Balto

AUGUST 3, 2022

We limited respondents to those whose organizations contained sales, customer service, or collections contact centers. For example, studies show that: Customers who had a bad customer service interaction are 50% more likely to share it on social media than those who had a good experience. Our respondents were 64.7%

Contact Center 52

Contact Center Interactive Voice Response Surveys Self service 52

Customer Interactions

AUGUST 7, 2014

During her 12-years at SRFECC, Julee has taken approximately 85,000 calls including 40,000 9-1-1 calls for service. Her EMD Protocol Compliance standards are a perfect 100% in Post-Dispatch Instructions and her Customer Service score a near perfect 99.98% Julee has served as a supervisor for SRFECC for the last 7 years.

Telecommunications 31

Telecommunications Construction Morale Technical Support 31

Tethr

NOVEMBER 5, 2020

And for each, I’ve offered some DIY advice as well as some perspective on how Tethr can help: Understand where your customers’ effort is coming from Find out what’s making the job hard for your employees Immediately start training and coaching customer service reps on experience engineering techniques.

Customer effort 62

Customer effort Coaching Surveys Engineering 62

Hodusoft

JUNE 7, 2024

For customer service businesses, call/contact centers play an important role in driving sales, improving retention rates, delivering excellent customer service and ultimately enhancing their brand’s reach and achieving positive recognition. Here are some reasons why businesses need call or contact center management: 1.

Best practices 52

Best practices Call Center Omni-channel support Management 52

Avaya

JANUARY 29, 2019

Workforce Engagement, previously known as Workforce Optimization, has become an essential differentiator for organizations that are seeking to deliver a better customer experience, improve agent productivity and increase profits. Coaching – Out-of-the-box workflow for scheduling, delivering and tracking coaching.

Customer Experience 67

Customer Experience Coaching Contact Center Quality management 67

SmartKarrot

JANUARY 20, 2022

Qubit, the creation of four ex-Googlers, was founded in 2010. The company has progressed in terms of its customer base as well as capabilities. The SaaS startup’s software helps e-commerce teams build relevant, targeted, and highly personalized customer experiences for every single visitor who visits a website.

SaaS 10

SaaS Advertising B2B Transportation 10