article thumbnail

Zenarate AI Coach Transforms How Agents Learn and Perform Through Natural Language AI Simulation Training

CSM Magazine

With Zenarate AI Coach, customer and prospect-facing agents master the skills necessary to succeed in their role before their first live interaction. Just like human-to-human role play, Zenarate coaches agents on tone, soft skills, and best and required practices throughout their role-play simulation.

article thumbnail

Reshaping The Future Of Digital Customer Service: 22 Influential Leaders to Watch in 2022

TechSee

In addition, Jim has co-authored three books with his lifelong friend, mentor, and coach, Matt Rocco. He regularly advises companies on topics such as contact center sales skills, coaching skills, and handling irate customers. Follow on LinkedIn. Brian Cantor, Managing Director, Digital at Customer Management Practice.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

Is Omnichannel Language Support in your Contact Center Strategy?

CX Global Media

GLOBO Language Solutions, LLC was incorporated in 2010 and is based in Fort Washington, Pennsylvania. appeared first on Call Center Coach. Source: Bloomberg. Bringing language services into the modern era. Get more human-centric and move onward and upward…faster.

article thumbnail

17 Must-Read Books for Support Managers

Nicereply

No amount of coaching, training, or quarterly feedback surveys will prevent it. Delivering Happiness: A Path to Profits, Passion, and Purpose By Tony Hsieh Published: 2010 Length: 246 pages Delivering Happiness is a classic among customer support books. This means you must have the stomach to do some things badly.”

article thumbnail

What is the CFPB Consumer Financial Protection Bureau? Definition, Tips, Best Practices, and Compliance Challenges of the CFPB

Callminer

The 2010 Dodd-Frank Wall Street Reform and Consumer Protection Act introduced in response to the 2008 financial crisis authorized the creation of the NFPB which came into operation the following year. Reveal insights to provide targeted compliance coaching to agents. Identify and track consumer complaints.

article thumbnail

Move Over Millennials, Generation Z is Here

Call Design

Loosely defined as those born between 1994 and 2010, Gen Zers have unique characteristics that companies will need to learn about and accommodate. Gamification software is ideal for training and coaching on virtually any type of desired behaviour. They can also see how well they are doing compared to their peers.

article thumbnail

Top 10 Sites For Learning Business Development

Andrew Mcfarland

Udemy was founded in 2010 and is based in San Francisco. She is an experienced business strategist and coach with over 30 years of experience in the field. FutureLearn’s courses cater to various people and are accessible from anywhere in the world. Online communication, leadership, finance, marketing, and HR classes can be taken.

Finance 48