Certified Languages International
MARCH 16, 2022
Certifications: National Minority Supplier Development Council (NMSDC) certification; Women’s Business Enterprise National Council (WBENC) certification. But here are a few highlights that caught our eye: 2015 Enterprising Women of the Year Award, Enterprising Women magazine 2016 Business Woman of the Year, U.S.
CSM Magazine
APRIL 18, 2024
We knew we wanted a cloud-based system and it very quickly became apparent that the BigChange methods and processes were aligned with what we needed to achieve, and the functionality and vision was there to save us resource from day one, boost customer service and support us as we continue to grow.”
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Certified Languages International
MARCH 16, 2022
Certifications: National Minority Supplier Development Council (NMSDC) certification; Women’s Business Enterprise National Council (WBENC) certification. But here are a few highlights that caught our eye: 2015 Enterprising Women of the Year Award, Enterprising Women magazine 2016 Business Woman of the Year, U.S.
DMG Consulting
MAY 21, 2020
5 Customer Service Trends That Point to a Promising Future. Contact centers function as free psychological counseling centers, as customers often share their thoughts and concerns with agents. Enterprises need to come up with ways to keep their front-line employees healthy during these very stressful times. (To
Chip Bell
JANUARY 15, 2019
The museum on the deck of the ship houses the space shuttle, Enterprise. who served as NASA Administrator from 2009 until he retired in 2017. He was appointed NASA Administrator by President Obama in 2009. There is one little factoid tucked in his impressive resume that got me thinking about delivering service that soars.
CSM Magazine
NOVEMBER 27, 2020
The assembled experts reported that, at the end of March 2020, they had between 15% and 50% of contact centre colleagues working from home and that this had caused particular challenges for customer service colleagues working overseas. His previous enterprise IT career was with Siemens, Germany, and Cap Gemini, UK.
CSM Magazine
MARCH 13, 2020
For organizations that experience high levels of churn, as seen in the mobile telecoms, insurance and energy sectors, a seamless customer journey can make the difference between keeping them onboard for another year, or losing customers to your nearest competitor. Conclusion.
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