Remove 2009 Remove Customer Service Remove Enterprise Remove Scripts
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11 Contact Center Technologies to Boost Customer Satisfaction

TechSee

To ensure high levels of customer satisfaction, companies must provide stellar customer service anytime, anywhere, and through any touch point. Casengo is a cloud-based customer support software platform that enables companies to provide customer service through social networks, email or chat. 1. Casengo.

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There’s No I in Team, but What About AI?

CSM Magazine

Cathal McGloin, CEO of ServisBOT describes why AI is perfectly poised to help customer service professionals shine. Customer service departments are still rooted in voice-centric service infrastructure, but this is about to change. Voice from the past. Escape from routine.

Scripts 40
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The Impact of and Opportunity for Virtual Agents on Call Center Outsourcers

Xaqt

Amazon, Google, Microsoft) and well-funded start-ups are selling the value proposition of bots, virtual agents and AI to their enterprise customers. As Conversational Service Automation threatens to reduce agent counts and top line revenue for BPOs, the opportunities to take advantage of the technology may initially seem elusive.

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Financial text generation using a domain-adapted fine-tuned large language model in Amazon SageMaker JumpStart

AWS Machine Learning

Fine-tune the pre-trained model on domain-specific data To fine-tune a selected model, we need to get that model’s URI, as well as the training script and the container image used for training. On August 21, 2009, the Company filed a Form 10-Q for the quarter ended December 31, 2008. For details, see the example notebook.

Finance 70
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Domain-adaptation Fine-tuning of Foundation Models in Amazon SageMaker JumpStart on Financial data

AWS Machine Learning

Fine-tune the pre-trained model on domain-specific data To fine-tune a selected model, we need to get that model’s URI, as well as the training script and the container image used for training. On August 21, 2009, the Company filed a Form 10-Q for the quarter ended December 31, 2008. For details, see the example notebook.

Finance 52