TechSee

DECEMBER 5, 2017

To ensure high levels of customer satisfaction, companies must provide stellar customer service anytime, anywhere, and through any touch point. Casengo is a cloud-based customer support software platform that enables companies to provide customer service through social networks, email or chat. 1. Casengo.

Contact Center 116

Contact Center Technology Self service Call Center 116

CSM Magazine

NOVEMBER 27, 2020

The assembled experts reported that, at the end of March 2020, they had between 15% and 50% of contact centre colleagues working from home and that this had caused particular challenges for customer service colleagues working overseas. His previous enterprise IT career was with Siemens, Germany, and Cap Gemini, UK.

Wait times 98

Wait times Chatbots Enterprise Technology 98

ClearAction

OCTOBER 25, 2022

It’s for everyone who collects and manages insights: Marketing, Customer Experience, Customer Success, Customer Service, Partner Experience, and Employee Experience teams. Still, this progress is not keeping pace with what customers need, as evidenced in numerous studies this year. Learn More. Learn More.

Journey mapping 71

Journey mapping Customer centricity Accountability Metrics 71

CSM Magazine

MARCH 13, 2020

For organizations that experience high levels of churn, as seen in the mobile telecoms, insurance and energy sectors, a seamless customer journey can make the difference between keeping them onboard for another year, or losing customers to your nearest competitor. Conclusion.

Chatbots 64

Chatbots Customer retention Contact Center Self service 64

JustCall

JANUARY 31, 2023

It also happens to be one of the leading alternatives to Dialpad for small and mid-sized enterprises. Real-time dashboard – Monitor agents’ performance using real-time dashboards and performance analytics. I love the quick response with customer service and the wonderful customer support agents.

voip 52

voip Enterprise Interactive Voice Response CRM 52

JustCall

JANUARY 19, 2023

This intelligence helps you train your agents in real-time and capture the voice of customers to make well-informed business decisions. Real-time dashboard – Monitor agents’ performance using real-time dashboards and performance analytics. Access to quality support with a customer-centric approach. 5 Capterra– 4.1/5

voip 52

voip CRM Interactive Voice Response Enterprise 52

CSM Magazine

JUNE 27, 2018

Cathal McGloin, CEO of ServisBOT describes why AI is perfectly poised to help customer service professionals shine. Customer service departments are still rooted in voice-centric service infrastructure, but this is about to change. Voice from the past. Escape from routine.

Scripts 40

Scripts Chatbots Enterprise Healthcare 40