Clarabridge

JULY 18, 2018

In September 2009, Simon Sinek stood in the middle of a stage in a cozy theater in Puget Sound, Washington and delivered one of the most iconic TED talks to date. Although customer experience (CX) was a nascent space back in 2009, it is easy to extend his argument to the customer experience space today.

Customer effort 40

Customer effort Engineering Feedback Technology 40

Amity

SEPTEMBER 7, 2016

I started in HubSpot in 2009 and I’m now coming up on my 7-year anniversary. I alluded to how things were 7 years ago: 4 CSMs looking over 250 accounts. An individual CSM could be managing anywhere from 80-175 accounts, depending on the particular set of customers they are aligned with.

Metrics 0

Metrics Upselling Accountability Customer retention 0

Etech GS

FEBRUARY 4, 2020

Etech began this journey in 2009 and continues. While listening, show you are considering their information by taking notes, looking at their body language, and offering immediate feedback. You are accountable for what happens in your workplace, whether or not you played a role in the final result. Stewardship.

Personalization 52

Personalization Accountability Feedback Management 52

Etech GS

FEBRUARY 4, 2020

Etech began this journey in 2009 and continues. While listening, show you are considering their information by taking notes, looking at their body language, and offering immediate feedback. You are accountable for what happens in your workplace, whether or not you played a role in the final result. Stewardship.

Personalization 52

Personalization Accountability Feedback Management 52

Comm100

MARCH 27, 2023

I think anyone who has a social media account can build a Comm100 Chatbot.” Collect student feedback Collecting student feedback is an important way that schools understand student needs and how they can improve. When students are more able to help themselves using a chatbot, it places less strain on support agents.

Education 64

Education Chatbots Wait times Surveys 64

JustCall

JANUARY 19, 2023

Top Features of Nextiva Professional greetings: Nextiva records your greeting and uploads the recording to your account. Google Voice Founded in 2009, Google Voice is a voice-over-Internet protocol (VoIP) phone service. Additionally, you get unlimited one-to-one video calling in the lowest-tier Essentials plan. 5 Capterra– 4.1/5

voip 52

voip CRM Interactive Voice Response Enterprise 52

JustCall

MAY 14, 2020

Customer Success was an unexplored area back during the 2008-2009 period of the global recession. Create customer feedback emails. This graph improves only by sending follow-up emails, personalized SMSes, feedback emails, etc. You can also proactively connect with your customers as per their feedback shared with you.

Customer retention 52

Customer retention Journey mapping Education Feedback 52

JustCall

MAY 14, 2020

Customer Success was an unexplored area back during the 2008-2009 period of the global recession. Create customer feedback emails. This graph improves only by sending follow-up emails, personalized SMSes, feedback emails, etc. You can also proactively connect with your customers as per their feedback shared with you.

Customer retention 52

Customer retention Journey mapping Education Feedback 52

ClearAction

OCTOBER 1, 2018

This is after 10 years — since the 2009 economic downturn — when companies began investing heavily in CXM technologies and teams. In my view, it’s likely that CXM teams’ scope, authority, funding and accountability are not aimed beyond mobilizing. It’s more outward-oriented than inward-oriented.

Customer Experience 63

Customer Experience Marketing Surveys Feedback 63

C Space

JULY 7, 2020

In a blog post last week, Facebook said this, plus earlier announced changes, such as its intention to label “newsworthy content” it would otherwise take down for violating its policies, was a “direct result of feedback from the civil rights community collected through our civil rights audit.”

Advertising 52

Advertising Consulting Consulting Surveys 52

Comm100

NOVEMBER 13, 2022

This includes basic customer demographic details such as geographic location and account information but can also reveal much more. Engagement in these spaces can help to shift public perception, so thanking customers for their feedback and responding to issues is important. Founded: 2009.

Customer Service 72

Customer Service Chatbots Best practices Surveys 72