Nicereply

JUNE 20, 2019

This is even further proved by another survey by Forrester which revealed that the revenue growth of customer experience leaders is 5.1 One of the largest banks in Nigeria integrated Live Video Chat and co-browsing in order to enhance its inbound support requests KPIs. times that of laggards.

Marketing 77

Marketing Chatbots B2C Self service 77

Tethr

MARCH 26, 2019

I’d put my bank and my airline in that latter category. My bank is a pain to do business with—especially when things go wrong. And, their digital banking capabilities are way behind that of other financial institutions. Historically, organizations have relied on surveys to help them spot these trouble spots.

Customer effort 48

Customer effort Wireless Airlines Banking 48

Kayako

OCTOBER 29, 2015

Specifically, ever since the introduction of fibre optic cabling, a new kind of support system evolved: the outsourced helpdesk (most notably in the healthcare, financial and banking sectors). A great indicator of this is in 2008 odesk.com had 2,500 job postings 2,500 for “virtual assistant”, and by 2012 that number had risen to 25,000.

outsourcing 98

outsourcing Customer Support Feedback Surveys 98

Branch Mesenger

APRIL 20, 2018

Whether you’re a Wal-Mart cashier, a Bank of America teller or a Boeing engineer, you’ll be able to go to SEC.gov, the commission’s website, click on “company filings” and compare what you make to the chief executive’s take. The winning bidder for the retailer's assets is scheduled to be approved on Wednesday by the U.S.

Real estate 67

Real estate Banking Metrics Coaching 67

SharpenCX

FEBRUARY 4, 2020

An accountant needs to know how to reconcile bank statements, while a software developer doesn’t. In her book The Leader as a Mensch: Become the Kind of Person Others Want to Follow , Bruna Martinuzzi describes a 2008 study conducted by the Economist Intelligence Unit. What are hard versus soft skills, again?

Call Center 84

Call Center Management Coaching Contact Center 84

C Space

JUNE 23, 2020

Australians took to the shops in May as the initial easing of the Covid-19 lockdown, combined with stimulus cash flowing into bank accounts, fueled record monthly gains. slump in April, May’s increase was the largest in 38 years of published surveys, with gains in every industry, the bureau said. Following a record 17.7%

Airlines 52

Airlines Transportation Entertainment Advertising 52

C Space

JULY 7, 2020

According to Gartner’s Annual CMO Spend Survey 2020 , “CMOs dismiss economic pessimism, as 73% expect COVID-19’s near-term negative impacts to be short-lived.” In fact, the majority of CMOs responding to this year’s survey believe the post-COVID-19 economic curve will be V-shaped.

Advertising 52

Advertising Consulting Consulting Surveys 52

C Space

OCTOBER 7, 2020

The bank said it would invest in technologies that help reduce carbon emissions and will work with clients to cut their own carbon footprints. The bank plans to argue to clients that combating climate change opens the door to more capital from investors and reduces their risk of becoming outdated. JPMorgan Chase & Co.

Banking 40

Banking Engineering Education Government 40

C Space

JUNE 1, 2020

In 2008, folks lost jobs … and they found us. And I think that’s some of what we’re planning for as we take a look into our crystal ball at back half of the year and 2021,” Dollar Tree Chief Executive Gary Philbin said, referring to the 2008-2009 financial crisis. Dollar Tree’s first-quarter sales rose 8.2%

Automotive 52

Automotive Advertising Sales Marketing 52

Netomi

JANUARY 5, 2022

His coverage topics include the ROI of CX, CX strategy and governance, how CX leaders secure and retain sponsorship, the buy/own/advocate customer journey, voice of customer (VoC) and survey strategies, customer journey mapping, CX analytics and measurement, the role of social media and word of mouth (WOM) in CX, and persona development.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98