SharpenCX

FEBRUARY 4, 2020

An accountant needs to know how to reconcile bank statements, while a software developer doesn’t. In her book The Leader as a Mensch: Become the Kind of Person Others Want to Follow , Bruna Martinuzzi describes a 2008 study conducted by the Economist Intelligence Unit. Ok, let me backup. What are hard versus soft skills, again?

Call Center 84

Call Center Management Coaching Contact Center 84

C Space

JULY 7, 2020

According to Gartner’s Annual CMO Spend Survey 2020 , “CMOs dismiss economic pessimism, as 73% expect COVID-19’s near-term negative impacts to be short-lived.” In fact, the majority of CMOs responding to this year’s survey believe the post-COVID-19 economic curve will be V-shaped. “We

Advertising 52

Advertising Consulting Consulting Surveys 52

C Space

JUNE 23, 2020

Australians took to the shops in May as the initial easing of the Covid-19 lockdown, combined with stimulus cash flowing into bank accounts, fueled record monthly gains. slump in April, May’s increase was the largest in 38 years of published surveys, with gains in every industry, the bureau said. Following a record 17.7%

Airlines 52

Airlines Transportation Entertainment Advertising 52

Callminer

JANUARY 18, 2021

To learn how CallMiner is helping African Bank better extract and operationalise insights from voice-based customer interactions in its call centres, watch to our Tech Central podcast, How CallMiner is Helping African Bank Retain and Grow its Client Base. . Implement IVR post-call surveys to glean better insights from callers.

Best practices 226

Best practices Call Center Contact Center Scripts 226

aircall

JANUARY 6, 2021

Hints of economic decline can lead to a national recession, such as the Great Recession that occurred after the financial crisis of 2008. The financial services industry includes more than just banks. Tax and accounting services. A chain reaction of issues typically occurs when the economy starts to decline. Credit unions.

Sales 62

Sales Banking Call Center Upselling 62

aircall

FEBRUARY 3, 2021

Consumers have lots of options for banking and other financial services, and a financial services call center streamlines sales and support operations. Banking and finance customers are looking for convenience, speed, and expertise when choosing the firms they choose to do business with.

Call Center 62

Call Center call center software Interactive Voice Response voip 62

Netomi

JANUARY 5, 2022

Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. 3 Reasons You Don’t Need a Survey to Listen to Customers. Five Ways to Make Your Surveys Matter. Kate Nasser.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98