Anexa BPO

Outsourcing Companies Attract a Wider Generation of Consumers via Social Media Customer Service – Part Two

Anexa BPO

In part one of our blog, we discussed the benefits as well as the downfalls of telecommunication-based customer service. In part two we will cover the basics of social media and online customer support, and why outsourcing is the superior choice for this direction.

Anexa BPO Wins Two North American Customer Centricity Awards

Anexa BPO

The winners were announced during a virtual ceremony on Friday afternoon. Mexico City, Mexico. October 09.- Last Friday the winners of the North American Customer Centricity Awards were announced. This year Anexa BPO won two prizes in the categories of: BEST USER EXPERIENCE and CUSTOMER TOUCHPOINTS.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Outsourcing Companies Attract a Wider Generation of Consumers via Social Media Customer Service – Part One

Anexa BPO

The days of exceptional customer service are not behind us. Rather, it’s more vital than ever to provide a stellar Customer Experience in every facet of commercial interactions. Today, consumers require human contact and connection to feel secure in their purchase and continue to support a brand. Businesses that understand the need to adapt and adjust with changing technologies, forms of communication and consumer preference will always come out first.

The Importance of Utilizing Social Media in Customer Service Activities

Anexa BPO

Strong customer relationships are vitally important to any business selling a service or product.

How Call Lifecycle Details Help Increase Customer Satisfaction

Do you want to better understand what your customers are experiencing on calls? Does your call center software lack key information, even if calls are recorded? Download this eBook now to learn how to gain insights on all your calls to increase your customer satisfaction!

Spanish Language Call Centers Are as Vital as Ever

Anexa BPO

In the past, we’ve spoken at length about the significance of incorporating Spanish-speaking employees into customer-facing departments – and at the risk of sounding like a broken record, this is an extremely important topic worth discussing.

Your Customers Want a Real Person – Outsourcing Companies Provide That Service (With a Human Touch) – Part One

Anexa BPO

Consumers are the true leaders of any customer-centric industry. They decide what works best, and where industries need to go next. They have the power to demand what they want – and get it. In a vastly competitive arena, businesses must jump on the train or get left behind, so to speak. This is especially true when talking about customer service. Convenience, ease and utility are among the most importance aspects to consumers.

Your Customers Want a Real Person – Outsourcing Companies Provide That Service (With a Human Touch) – Part Two

Anexa BPO

In part one of our blog, we discussed the many pitfalls of opting for a predominantly automated customer service line to handle complaints and general inquiries. To summarize, the better half of the population can surely attest to the perils of automation frustration with regard to customer service. Often times, it’s nearly impossible to get to the bottom of the issue or find any resolution, and customers spend the majority of the call asking to speak to a real person, sometimes to no avail.

Business Process Outsourcing Companies Build Stronger Customer Relationships

Anexa BPO

Your business is up and running, and you have a fantastic service or product. While this might be the most central component to a prosperous enterprise, it’s not the only factor that will catapult your labour of love to major success.

How Outsourcing Your Telemarketing Services to a BPO Company Can Increase Efficiency

Anexa BPO

Business Process Outsourcing in 2020. As we enter the second half of 2020, outsourcing is continuing to attract attention from all kinds of industries – no longer is BPO used only by manufacturing companies.

6 Ways to Secure (More Of) a Budget for Your Customer Education Program

Whether you’re looking to kickstart or expand your customer education program, you need access to a budget. Learn how you can demonstrate the positive ROI of customer training and make the case for securing a larger budget in our latest eBook!

Spanish Speaking Call Centers Can Boost Business

Anexa BPO

Excellent customer service is one of the most important factors when considering a company, with continued loyalty relying on this even more – so it’s no wonder companies place such high importance on this area of their business.

Spanish Speaking Call Centers Can Boost Businesses

Anexa BPO

Excellent customer service is one of the most important factors when considering a company, with continued loyalty relying on this even more – so it’s no wonder companies place such high importance on this area of their business.

When Outsourcing Call Center Services, Consider Agents With Telemarketing Experience – Part 1

Anexa BPO

Call center agents have considerable responsibility in the big picture of running a company. We know by now that a key component of successfully retaining customers is maintaining trust.

When Outsourcing Call Centers, Consider Agents With Telemarketing Experience – Part 2

Anexa BPO

In part one of this blog, we spoke at length about the unique roles of telemarketing agents and customer support representatives. We’ve covered the differences between the two fields as well as their similarities.

The Connected Journey: Developing your Empathy to Strengthen Strategies for Customer Relations

Speaker: Esther Kieft, Delivery Manager (Group Technology) at Domino's Pizza Enterprises

It is well known that empathy is a key ingredient in creating lovable products, yet not all products offer the best customer experience. From meeting stringent deadlines to insufficient resources being available to carry out customer research, there is a range of reasons why customer empathy could be missing in product development. Join Esther Kieft, as she breaks down using empathy at a distance to evaluate the problems that customers are experiencing during this global health crisis.

Telemarketing Gives Brands Better Insight Into Target Audiences

Anexa BPO

There are many ways in which audience insight can better strengthen ties between brands and consumers. In today’s business climate, understanding your market might very well be the most valuable asset there is. Audience insight is collected through many different outlets. This includes surveys, specialized tools and software which collect data through social and online channels, as well as direct interaction with customers through activities such as telemarketing.

Outsourcing Companies Have Call Center Services ‘Down Pat’

Anexa BPO

In the age of customer experience, consumers have a strong hold on the marketing and sales industry. It has become increasingly clear that customers are calling the shots now more than ever before – and forward-thinking brands are savvy enough to understand the importance of truly listening to what their customers want. A big part of this philosophy involves putting call center services at the forefront of the priorities list.

When Sourcing Third-Party Contractors, a BPO Company Is the Superior Choice – Part One

Anexa BPO

Now more than ever, outsourcing is the norm. Contracting to third-party freelance workers or BPO companies is among the most cost-effective ways to operate a business. However, regardless of budgetary requirements many prominent companies are converting to this highly efficient practice, simply because it allows businesses to put more of their resources (and funds) elsewhere. Some common roles to outsource include telemarketing, data entry and customer care.

When Sourcing Third-Party Contractors, a BPO Company Is the Superior Choice – Part Two

Anexa BPO

In part one of our blog, we discussed the great economic advantages that outsourcing offers, no matter the size of your business, or the number of full-time employees you currently have on staff. It’s always wise to pursue cost-effective solutions that positively impact your company’s bottom line. Where there is savings, there is more room for profit, as well as allocating funds to other important areas.

The Best Sales Forecasting Models for Weathering Your Goals

Every sales forecasting model has a different strength and predictability method. It’s recommended to test out which one is best for your team. This way, you’ll be able to further enhance – and optimize – your newly-developed pipeline. Your future sales forecast? Sunny skies (and success) are just ahead!

Managing a Team – How to Encourage Productivity and Boost Morale

Anexa BPO

Effective leadership is key when it comes to running a successful business. Not only will your existing employees thrive in a supportive and minimal stress work environment, but you will attract the most dedicated and hardworking talent. . . Investing your time and resources into developing more effective management skills will pay dividends in the long term of your enterprise.

How Outsourcing Your Telemarketing Services to a BPO Company Can Reduce Costs and Increase Business Efficiency

Anexa BPO

Business Process Outsourcing in 2020. As we enter the second half of 2020, outsourcing is continuing to attract attention from all kinds of industries – no longer is BPO used only by manufacturing companies. Countless businesses all around the world are now using BPO in their daily operations – especially telemarketing. Did you know that the global BPO services market grew at a compound annual rate of 3.2% between 2014 and 2018, reaching total revenues of $252.8bn in 2018?

Why Many Florida-Based Companies are Outsourcing Telemarketing

Anexa BPO

Florida is a business hub in the United States. CNBC has listed Florida as one of the top states to do business in, thanks to its cost of living, practical infrastructure, solid economy and access to capital – among plenty of other prominent stats. This is why many companies of all structures, including B2B and B2C, require business process outsourcing (BPO) – and more specifically, telemarketing services. In terms of marketing tactics, there are many effective ways to promote goods and services.

Outsourcing Companies and What Makes a Great Customer Service Team

Anexa BPO

There are various factors which may have considerable influence on the success and longevity of a business. Sometimes it’s access and convenience – other times it’s just a fantastic product that is completely in its own league. However, if a company is trying to get a leg-up on its competitors with a product that is far from unique, sometimes the biggest weapon at its disposal is a first-class customer service team.

Customer Communities Elevate the Customer Experience

Speaker: Rachel Happe

An online community is an increasingly vital part of many leading companies’ support strategies. Creating a branded place where your customers can ask and answer questions, interact with each other, and search for the information they need is a great way to decrease the burden on your staff and allow them to focus on the customers that really need their help. Join us at 9:00 am EST on Nov 18th for this talk by Rachel Happe, founder of industry-leading strategists The Community Roundtable, you will learn the effectiveness of community in empowering your customers, and generating value for your business.

How to Find the Right Data Entry Outsourcing Company for Your Business

Anexa BPO

Data entry is a process where trained employees add, verify, edit and store important information relating to a business and its customers. As data plays a larger and more vital role in present-day business, more companies are requiring the services of data entry professionals to input data into a secure, organized database – one that is easily accessible to business managers, directors and other appropriate company employees/representatives.

Why Telemarketing Remains Effective in the Age of Digital Advancement

Anexa BPO

Over the years, online has become the king of sales and promotion. Its vast reach and ability to consistently adapt and improve based on changing behaviours is hard to rival. As humans, we are evolving alongside our technological counterparts at a rapid pace, always finding new ways to consume information. So why is it that telemarketing never seems to lose its place in the world of sales and promotion – and why do companies favour outsourcing when it comes to this common business practice?

How Telemarketing in Spanish Can Boost Your Business

Anexa BPO

Spanish is the second most commonly spoken language in the world behind Mandarin. You might’ve thought it to be English (and at one time it was), but Spanish has been on a greater incline over the past 20 years or so. To put a numerical value on it, at present there are approximately 442 million Spanish speaking people globally, which means a great deal to today’s marketing experts.

Foolproof Customer Service: Why Outsourcing Companies Are King – Part 2

Anexa BPO

In part 1 of our blog, we talked about the purpose customer service serves, as well as why it is such an integral part of any business – but where does BPO come into play, and why is this such a favourable option among CEOs? BPO companies are growing rapidly in popularity each and every day.

Busy Season? Keep Customers Satisfied with Great Support

A great customer experience drives customer loyalty. Learn how to keep your customers happy this holiday season by helping them through their channel of choice with seasonal support experts.

Foolproof Customer Service: Why Outsourcing Companies Are King – Part 1

Anexa BPO

Customer service representatives are on the front lines of all product and service-based businesses. Their job covers a wide range of important responsibilities such as answering queries, managing complaints/offering problem resolution, and in general, maintaining and nurturing valuable client relationships. These brave and sometimes underappreciated individuals bridge the gap between company and customer.

BPO Services in Texas – a Bilingual Epicenter

Anexa BPO

We all know that Texas is the second largest state in the US – the heavily populated state covers approximately 268,596 square miles, making it larger than any country in Europe. With almost 29 million residents, Texas is not only large in scale, but in marketing potential. Perhaps one of the most important facts is that its Hispanic population makes up approximately 37% of Texas residents – that’s roughly 11 million people.

What Kinds of Services Does an Outsourcing Company Offer?

Anexa BPO

There are many functions of a BPO (Business Process Outsourcing) company, which is why so many businesses, from startups to multinational corporations, have chosen to taken advantage of this popular, cost-cutting practice. Quite often, business owners will look for ways to fill various positions without adding an astronomical amount to their overall expenditure. Setting up any new department requires a large quantity of time, personnel and funds (i.e.

How Small Businesses Can Benefit From Outsourcing Help Desks to BPO Companies

Anexa BPO

With three new startups launching globally every second, the small business sector is a rapidly growing force and a vital part of our economy. Despite advances in communication methods (i.e. online instant message) between consumer and company, recent research shows that 71% of people still prefer talking to someone via the phone – highlighting the importance of help desks as a key ingredient in your customer support strategy. Why Should You Outsource Your Help Desk?

8 Contact Center Trends to Watch in 2020

In this eBook, we’ll arm you with the research you need to inform areas of investment, and 8 quick tips you can use to improve your contact center’s performance now!

When Should You Consider Outsourcing Customer Service to a BPO Company?

Anexa BPO

It goes without saying that customer service plays a vital role in the production and success of a business. In particular, small business owners often have the ability to connect one-on-one with their customers to resolve any product issues and maintain positive relationships. This is extremely valuable for many reasons.

The Importance of Incorporating Spanish Speaking Agents Into Your Call Center Communications

Anexa BPO

In a world that is becoming more and more disconnected by the day, it is extremely important for businesses to keep the doors of communication open in every way possible. Face-to-face is on hold for the time being, and we need to do everything we can to maintain positive human interaction digitally and over the telephone. That means being more inclusive of, and accessible to your entire range of customers – particularly those whose first language is not English.

Communication from Anexa Telecommunications regarding actions taken to minimize impact from Covid-19 pandemic

Anexa BPO

To our community, The circumstances we are currently facing represent a series of both personal and professional challenges for us all. The Covid-19 outbreak has impacted the lives of thousands of people around the world, and at Anexa our thoughts are with all those so far affected by the virus.

Hiring Outside of the Country – Near-Shore Outsourcing Understood

Anexa BPO

Every day, more and more companies follow the trend of outsourcing integral roles to BPO companies. This outsourcing tool has completely overtaken the corporate world today – so much so that even smaller businesses and startups are jumping on the bandwagon. It is an extremely lucrative practice due to the fact that costs are shared by multiple businesses, thus minimizing each company’s personal investment.

Need to More Effectively Manage Your Call Center?

TASKE shares how you can rewind your real-time dashboard and watch agent and time activities in the past. Download the infographic here!