Anexa BPO

Why Telemarketing Remains Effective in the Age of Digital Advancement

Anexa BPO

Over the years, online has become the king of sales and promotion. Its vast reach and ability to consistently adapt and improve based on changing behaviours is hard to rival.

BPO Services in Texas – a Bilingual Epicenter

Anexa BPO

We all know that Texas is the second largest state in the US – the heavily populated state covers approximately 268,596 square miles, making it larger than any country in Europe. With almost 29 million residents, Texas is not only large in scale, but in marketing potential.

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Why Many Florida-Based Companies are Outsourcing Telemarketing

Anexa BPO

Florida is a business hub in the United States. CNBC has listed Florida as one of the top states to do business in, thanks to its cost of living, practical infrastructure, solid economy and access to capital – among plenty of other prominent stats. This is why many companies of all structures, including B2B and B2C, require business process outsourcing (BPO) – and more specifically, telemarketing services. In terms of marketing tactics, there are many effective ways to promote goods and services.

Outsourcing Companies and What Makes a Great Customer Service Team

Anexa BPO

There are various factors which may have considerable influence on the success and longevity of a business. Sometimes it’s access and convenience – other times it’s just a fantastic product that is completely in its own league. However, if a company is trying to get a leg-up on its competitors with a product that is far from unique, sometimes the biggest weapon at its disposal is a first-class customer service team.

The Best Sales Forecasting Models for Weathering Your Goals

Every sales forecasting model has a different strength and predictability method. It’s recommended to test out which one is best for your team. This way, you’ll be able to further enhance – and optimize – your newly-developed pipeline. Your future sales forecast? Sunny skies (and success) are just ahead!

How to Find the Right Data Entry Outsourcing Company for Your Business

Anexa BPO

Data entry is a process where trained employees add, verify, edit and store important information relating to a business and its customers. As data plays a larger and more vital role in present-day business, more companies are requiring the services of data entry professionals to input data into a secure, organized database – one that is easily accessible to business managers, directors and other appropriate company employees/representatives.

How Telemarketing in Spanish Can Boost Your Business

Anexa BPO

Spanish is the second most commonly spoken language in the world behind Mandarin. You might’ve thought it to be English (and at one time it was), but Spanish has been on a greater incline over the past 20 years or so. To put a numerical value on it, at present there are approximately 442 million Spanish speaking people globally, which means a great deal to today’s marketing experts.

Foolproof Customer Service: Why Outsourcing Companies Are King – Part 2

Anexa BPO

In part 1 of our blog, we talked about the purpose customer service serves, as well as why it is such an integral part of any business – but where does BPO come into play, and why is this such a favourable option among CEOs? BPO companies are growing rapidly in popularity each and every day.

Foolproof Customer Service: Why Outsourcing Companies Are King – Part 1

Anexa BPO

Customer service representatives are on the front lines of all product and service-based businesses. Their job covers a wide range of important responsibilities such as answering queries, managing complaints/offering problem resolution, and in general, maintaining and nurturing valuable client relationships. These brave and sometimes underappreciated individuals bridge the gap between company and customer.

What Kinds of Services Does an Outsourcing Company Offer?

Anexa BPO

There are many functions of a BPO (Business Process Outsourcing) company, which is why so many businesses, from startups to multinational corporations, have chosen to taken advantage of this popular, cost-cutting practice. Quite often, business owners will look for ways to fill various positions without adding an astronomical amount to their overall expenditure. Setting up any new department requires a large quantity of time, personnel and funds (i.e.

8 Contact Center Trends to Watch in 2020

In this eBook, we’ll arm you with the research you need to inform areas of investment, and 8 quick tips you can use to improve your contact center’s performance now!

How Small Businesses Can Benefit From Outsourcing Help Desks to BPO Companies

Anexa BPO

With three new startups launching globally every second, the small business sector is a rapidly growing force and a vital part of our economy. Despite advances in communication methods (i.e. online instant message) between consumer and company, recent research shows that 71% of people still prefer talking to someone via the phone – highlighting the importance of help desks as a key ingredient in your customer support strategy. Why Should You Outsource Your Help Desk?

When Should You Consider Outsourcing Customer Service to a BPO Company?

Anexa BPO

It goes without saying that customer service plays a vital role in the production and success of a business. In particular, small business owners often have the ability to connect one-on-one with their customers to resolve any product issues and maintain positive relationships. This is extremely valuable for many reasons.

The Importance of Incorporating Spanish Speaking Agents Into Your Call Center Communications

Anexa BPO

In a world that is becoming more and more disconnected by the day, it is extremely important for businesses to keep the doors of communication open in every way possible. Face-to-face is on hold for the time being, and we need to do everything we can to maintain positive human interaction digitally and over the telephone. That means being more inclusive of, and accessible to your entire range of customers – particularly those whose first language is not English.

Hiring Outside of the Country – Near-Shore Outsourcing Understood

Anexa BPO

Every day, more and more companies follow the trend of outsourcing integral roles to BPO companies. This outsourcing tool has completely overtaken the corporate world today – so much so that even smaller businesses and startups are jumping on the bandwagon. It is an extremely lucrative practice due to the fact that costs are shared by multiple businesses, thus minimizing each company’s personal investment.

The Pros and Cons of Incentivized Reviews

With so many online reviews out there, we’ve decided to take a look at how incentivized consumer reviews fare against regular reviews from consumers that were not incentivized. Is one better than the other? More positive? Are they similar in topics covered and level of detail? Download this report to get answers to those questions and more!

How to Disrupt Your Competition

ShepHyken

Less than one week before the release of my new book, The Convenience Revolution: How to Deliver a Customer Service Experience That Disrupts the Competition and Creates Fierce Loyalty , so I thought it appropriate to share some thoughts on how being easy – or convenient – can give you a competitive advantage over your competition.

You Can’t Automate Your Customer Relationship

ShepHyken

I recently wrote an article in Forbes about how three out of four customers are more loyal to your employee than your business. This research came from OnePoll on behalf of DaySmart Software.

Guest Blog: How Live Chat Can Improve Conversion Rate For Your Business

ShepHyken

This week we feature an article by David Olson who shares tips on how to use live chat software correctly. – Shep Hyken. The modern marketplace offers many different ways to make your business and employees more productive.

You May Not Know It, But You’re in the Subscription Business

ShepHyken

I have an idea about renewals. Most people think that a renewal applies to some type of subscription. You renew your subscription to a magazine, a maintenance contract or a software program. But what if renewal had a broader meaning?

Sales 319

Why Smoking Costs Employers More Than They Realize

Your employees are smoking, and at a cost of $7,000 per year for each employee who smokes, that adds up - fast! This free report will show you how an effective cessation program pays for itself.

How to Measure Customer Retention

ShepHyken

Get ready to do a little math. While not my typical lesson, this is very important. It’s about customer retention—which can lead to customer loyalty. Loyal customers are important to all businesses regardless of industry or size—large, small, B2B or B2C.

Taking the Extra Step to Deliver Amazing Service

ShepHyken

Sometimes a little creativity and extra effort can make a big difference in the customer experience.

We’ll Be Stronger When This Is Over

ShepHyken

I see light at the end of the tunnel. While we’re not back to “business as usual,” we are starting to see business reopen and adapt to a new normal. I’ve made many observations over the past couple of months, some of which have found their way into my weekly posts.

The Peace of Mind Call

ShepHyken

My friend Stacy Sherman , head of customer experience at Schindler Elevator Corporation , is personally dedicated to “humanizing business.”. She is not only “in the trenches,” working in the customer service and experience world, she has also been recognized as a customer experience thought leader.

AI & Community: Don't Hammer the Flowers

Speaker: Venessa Paech, Australia's Leading Community Specialist

Join Vanilla Forums on Tuesday, July 21, 2020 at 8:30 AM ET for this on-demand workshop led by Venessa Paech, Co-Founder of Australian Community Managers and Leading APAC Community Specialist.

The Incomplete Answer

ShepHyken

I recently wrote about the expected experiences gap , where the customers’ expectations—based on the experiences they have with their favorite companies—are higher than what they receive from the company they are currently doing business with.

Guest Post: 9 Best Tips for Maximizing Your E-Commerce Customer Service

ShepHyken

This week we feature an article by Jake Rheude, Director of Marketing at Red Stag Fulfillment. He writes about how to best perform e-commerce customer service. Impeccable customer service helps you hit the hearts of your followers.

20 Call Center Pros Share the Most Undervalued Call Center Metrics and How To Better Leverage Them

Callminer

From essentials like average handle time to broader metrics such as call center service levels , there are dozens of metrics that call center leaders and QA teams must stay on top of, and they all provide visibility into some aspect of performance.

Re-Imagining Your Customer Experience in a Time of Change

Beyond Philosophy

Some people watch things happen, some make things happen, and some say, “what happened?” ” Some organizations out there concerning the pandemic (and maybe other things, too) are falling into that third category. In this issue, we will discuss how to avoid being one of them.

Get More Value from Contact Center Performance

This whitepaper has provided some suggestions for KPIs that you may want to use. Once you’ve chosen your KPIs, make sure that you’ve communicated the importance of these metrics to all employees in your contact center, as well as how you expect them to be achieved.

Ridiculous Interpretation of Rules

ShepHyken

This is one of those unbelievable customer service stories that borders on the ridiculous. I actually thought I was in the middle of a Seinfeld episode—or maybe there was a hidden camera hoping to get a crazy reaction to the interaction I’m about to share with you.

Customer Service Specialist is one of 10 jobs identified as having the most significant number of job openings

Myra Golden Media

Customer Service Specialist is one of 10 jobs identified as having the most significant number of job openings*, have had steady growth over the past four years, pay a livable wage, and require skills that can be learned online.

Put Some Fun Into Serious Business

ShepHyken

The other day I was talking to my friend and fellow customer experience (CX) expert, Dan Gingiss. He shared how he’s seen businesses take something that is either really boring or very serious—or both—and make them entertaining. He gave a great example.

Four Lessons From The Cult Of The Customer

ShepHyken

It’s almost here… the updated and revised edition of The Cult of the Customer. If you’re reading this article the week it’s posted, then this is a sneak preview of a few of my favorite quotes from the book.

B2B Pocket Playbook: End-to-End Guide to Sales Enablement

Sales enablement is the strategic process of providing sales teams with the content, guidance, and mentorship needed to engage targeted buyers. It’s all about equipping sales professionals with the tools they need to put their best-selling foot forward. And if sales teams want to continuously sell better -- and faster -- their sales enablement process must have a game-winning strategy. It's time for you to start selling smarter - and hitting your sales number - with the best B2B database in the market. Get started today.

Don’t Let Your Customers Fall in the Expected Experiences Gap

ShepHyken

I’ve written about the concept of a “gap” a number of times over the years. Each time, the gap was different. The first time, I shared Dan Sullivan’s principle about the gap between the goal you wanted to achieve and your actual results, if you didn’t hit the goal. The difference was the gap.

There’s Magic in Managing the Details

ShepHyken

“Detail is no detail.”. I’m not sure where I heard this first. I even did a Google search and couldn’t find it. Maybe I made it up. If I did, this is what I meant by it: details are important. They must be purposeful.

Guest Post: Customer Service Automation During COVID-19. When and How to Use it Right.

ShepHyken

This week we feature an article by Daryna Lishchynska, a Content Manager at BotsCrew. She shares research and information on how brands can transition their services to online platforms during COVID-19. This article was previously posted on BotsCrew’s blog.

Guest Post: Can I Ever Trust You Again?

ShepHyken

This week we feature an article by Jeremy Watkin, a Product Marketing Manager at 8×8. He shares his experiences with different companies that broke his trust as a customer, as well as ways for companies to repair customer trust.

3 Signs You Need A Self-Service Consumer Insights Solution

Understanding consumers can be a complex task. Consumer research can be a lengthy process–whether it’s manual research or configuring and training first generation AI machines on what to look for in consumer feedback.