Anexa BPO

2022 and the Recipe for CX Success


It’s never been more important to map out an action plan for 2022 CX goals. If you can understand your customers and improve on the overall experience you deliver, you are on your way to bridging the gap between customer experience and brand promise.

Nothing Beats the Human Voice When It Comes To CX


In a digital world – and especially in a pandemic-affected world – the human voice resonates more than ever, especially when considering how it affects a high-quality customer experience.


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Getting Closer to The Customer


The reports are in, and B2B trends for 2022 are all about a laser-like focus on the customer and improving CX. Furthermore, these B2B companies must prioritize supporting a digitally-framed CX that will allow them to meet demand, minimize disruption and create opportunities for growth.

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The Next Normal: The Only Constant is Change Itself


A two-year global pandemic flattened many economies and had the unexpected effect of transforming others. It raised many questions, like can productivity and efficiency be an integral part of the work-from-home model, and how can advanced technologies support seamless operations?

Customer Preferences: How Community Can Deliver a Simplified Experience

Your customers want a simplified customer experience. Make sure you give it to them with community. Download the whitepaper to learn more!

Material Requirements Planning (MRP) – The Advantages


Something that likely doesn’t get enough attention in the business ecosystem is Material Requirements Planning (MRP). What exactly does MRP refer to?

Consumer Packaged Goods (CPG): Cracking the Code


Digital processes are transforming the global business community, and nowhere does this have more impact than among CPG leaders.

Digital Healthcare in Lower-and Middle-Income Countries (LMICs) – The Takeaway


There simply is no sector that has been unaffected by the global pandemic of the past two years. And while COVID-19 highlighted – and exacerbated – the gaps in many of the world’s economic systems, none were more evident than those existing in healthcare in lower-and middle-income countries (LMICs).

Make Customer Adoption Part of Your Strategy


There are so many customer-framed business terms today – customer service, customer experience, CX, customer-facing – and here’s the latest: “Customer Adoption”.

Digital Experience Management: Your Eyes and Ears for the Future


Exactly what is digital experience management (DXM)? We’re all familiar with the term ‘customer experience’, and the critical role it plays in a brand’s success.

A Strategic Guide to Community Gamification

Does creating engaged customers and impacting CS objectives sound interesting? Learn more about how gamification can help your customer success team in our free eBook.

Digital Transformation: Make the Leap, Take the Lead


It’s true – the future is here, in all its technologically charged glory. While the COVID-19 pandemic initially looked like a devastating blow across all industries, it fostered a never-before-seen surge in technology, with many companies doubling down on their tech investments in order to survive.

Cyber Monday Slow-Down Is Not What It Appears


What takes place on the first Monday after Thanksgiving (and coincidentally, is one of the biggest online shopping days of the year)? After Black Friday, which annually lands on American Thanksgiving, Cyber Monday is one of the biggest online shopping days of the year.

Your Customer, Your Everything


By now, customer experience (CX) has moved to the top of every corporate agenda as the most pressing and critically important component of the customer journey.

Long-Term Business Success is Defined By Customer Retention


Was there ever any doubt about the business value of customer experience? It has become the defining moment of 2022 commerce and is gaining traction as we speak. Here’s why. It is 5-25 times more expensive to acquire a new customer than it is to retain an existing one.

Should Customer Marketing Align with Customer Success?

With outcomes and metrics that align directly, find out why customer success should be the foundation of a customer marketing strategy. Download the free ebook now!

OmniChannel Vs. Multichannel – What’s the Difference and Why Does It Matter?


While in 2022, most retailers are multichannel, very few are truly omnichannel. What’s the difference?

The News Is In: Workforce Reductions Have NOT Been Significantly Affected by Automation


Not that long ago, the alarm bells were being sounded with regard to automation and the detrimental impact it would have on the workforce. The expectation was that by investing in automation technologies, productivity gains would result in cost savings due to a reduction in employees.

Next Level Customer Service: The Chatbot


Now that the world is easing out of a global pandemic – one that effectively shut down life as we knew it – new normals, challenges, and trends are beginning to emerge. And in the business world, the customer journey has changed in fundamental ways.

E-Commerce Personalization – There’s More Than Meets the Eye


At one time, the term ‘e-commerce personalization’ might have conjured up visions of simple product recommendations.

Why Product Led Growth is a Customer Success Responsibility

Product Led Growth is fast become a leading business driver in the SaaS world. Find out why your organization should be implementing a product-led growth strategy today, and why customer success should lead it. Download this eBook to learn more!

Multilingual CX: Let the Facts Do the Talking


Many businesses fail to recognize the importance of engaging their audience with a language experience that conveys their brand, reputation, and trustworthiness. Let’s look at some interesting data when it comes to consumer behavior.

Florida Runs on Telemarketing Companies

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It seems that many businesses have turned to digital marketing for their sales strategies. However, the power of telemarketing can’t be overlooked. It is still an effective channel to access potential customers and promote products and services.

Outsourcing Companies Specialize in Customer Service

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Many businesses are faced with the challenge of low budgets that do not allow for adequate customer service to support growth. However, this is not an area where any business should be cutting costs.

Customer Service vs Customer Service Expectations: Use Outsourcing Companies to Bridge the Gap


The jury is in, and it looks like 2022 will be the year of customer service-led growth. Let’s face it, in a post-pandemic, digital world, consumers expect better service than ever, and give their loyalty to the companies that provide it.

How Self-Service Can Drive Down Costs and Improve CX

Best-selling author and customer experience thought leader Blake Morgan has created a new ebook on why offering self-service should be your focus. Self-service can improve customer experience and simultaneously drive down costs.

The Future of E-Commerce – Companies Can Create the Exceptional with BPO Outsourcing


The past eighteen months have wrought changes to the consumer landscape that would have been unimaginable even a short decade ago. Whether it’s at the outset via the online search, or how, when and where we buy things, the world of commerce has been permanently altered.

Do Companies’ Loyalty Programs Pay Off? BPO Outsourcing Can Provide the Answer


Loyalty programs are nothing new – in fact, 60% of all companies engage their customers with some form of loyalty program.

What’s Under Your Hood? E-Commerce Can Benefit from Open-Source Software (OSS)


For companies willing to make the necessary investments in people and processes, open-source e-commerce can pave the way to a more productive and future-ready business model. But first, what is “open-source software”?

The Power of Words – English or Spanish, Customer Service Counts


When we talk about multilingual customer service – both from the consumer and the provider’s standpoint, it can seem like a challenging provision.

The New Digital Landscape for Next-Gen CX

Boost customer satisfaction across all digital channels with this stat-filled guide, which reveals the key ingredients you need to keep all of your customers satisfied.

Unlock Higher Customer Satisfaction @ Lower Cost with This Key: BPO Outsourcing Companies


You might think that the utility industry is exempt from the ever-growing business focus on customer experience (CX), but you’d be wrong.

Social Listening Reports + Customer Service Outsourcing Companies = Winning Combo


The customer experience – referred to as CX – has become one of the most critical principles in today’s business world. The customer’s journey must resonate with satisfaction in order to create repeat business and cement brand loyalty.

The Employee Experience – BPO Outsourcing Companies Can Become A Cornerstone of the Principle


It’s a fact – the quality of our work experience impacts the quality of our lives. A lot of today’s business philosophy has been focused on customer experience (CX), but much less scrutiny has been directed toward employee experience.

Resilience As a Key Asset – Along With BPO Outsourcing Companies


In the face of unpredictable markets along with increasingly frequent shocks and disruptions, companies are focusing on improving their resilience.

The 5 Stages of Account-Based Marketing — and How to Win Them All

Successfully complete the five stages of ABM: define, identify, engage, convert, and connect. We’ll show you how to create a unified system with your sales team to help them land more qualified opportunities and connect with prospects like never before.

2022 – Predictions, Processes, and BPO Outsourcing Companies


We have all heard the saying “Go big or go home”. As extreme a perspective as it endorses, perhaps it lends itself perfectly to the critical business trends that are predicted for 2022. This is a year to be bold or be left behind.

E-Commerce Is Innovating – And Customer Service Outsourcing Companies Play a Supporting Role


The e-commerce invasion is not industry-specific – it has permeated every sector on the planet and created tremendous competition. The pressure to innovate has reinvented how – and where – commerce takes place and the way that customers are served.

Wise Investment in CX Is Key to Survival – Bring On the BPO Outsourcing Companies!


The travel industry is ramping up to meet the needs of a post-pandemic world. As leisure and business travelers return, there is potential for a wave of customer dissatisfaction – at a critical time when customer loyalty is up for grabs.

Restructuring Apparel Retail Post Pandemic


Apparel is a necessity, which means even with the pandemic closing many stores across the country, clothing sales continue. Through ecommerce platforms, consumers can shop from their favorite stores contact-free and without the need for a mask.

The Ultimate Guide to Executive Recruiting

Sourcing the right executive candidates and filling key managerial roles in an organization can be difficult, even in the best of times. Download this eBook to level up your discovery process, talent sourcing, and strategies for reaching your best-fit candidates.