you-need-these-9-5-skills-to-be-friendly-enough-for-the-customer-service-industry 
Steve DiGioia
MAY 13, 2019
Waves, “high-fives” and plenty of thank-yous always seem to be around her. No wonder why the customers love her. Is her friendly demeanor something she’s learned or was taught, or is she just “naturally friendly”? And, you know what? I bet your customers already know this. It’s felt by the customer.
Fonolo
JANUARY 31, 2023
As the industry advances, so do the methods we use to ensure our workforce is performing at its best. Simply put, call center training is any course, seminar, video, coaching session, or other activity that teaches the skills and behavior required for success in a call center. Still have questions about call center training?
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Callminer
MARCH 9, 2020
Ensuring your organization has enough hands on deck at all times keeps callers from waiting too long or abandoning calls altogether before their questions can be answered. This article describes how the process can be simplified with software and what you can do get the best scheduling solution for your organization.
Quality Contact Solutions
OCTOBER 7, 2021
Today, customers have more choices than ever before which is both good and bad. However, the bottom line is that it’s essential to have solid strategies and a plan to gain more customers. So, check out this list of uncomplicated ways to gain more customers. Nine Uncomplicated Ways to Gain More Customers 1.
OctopusTech
FEBRUARY 14, 2023
Companies worldwide focus on customer service to fulfill their client’s needs. If you want to put focus on your core business, handling all office functions on your own will never give you a proper result.
Talkdesk
APRIL 16, 2020
The recent coronavirus outbreak has put unprecedented pressure on the customer service industry. Contact centers are dealing with a surge of calls from customers who often have urgent needs, increasing the variety and level of difficulty of questions. Agents must be well-trained and prepared. .
aircall
JANUARY 24, 2022
Without customers who make purchases, refer friends, and keep coming back for more, it’s very hard to grow a business. Making your customers feel important is a vital component of this cycle. Businesses typically rise to the top when they offer the types of products and services that people want. But, it only begins there.
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