webinars 
VirtualPBX
NOVEMBER 3, 2023
Yesterday afternoon, VirtualPBX hosted a “Connecting the Dots: Business Integration Basics Webinar” with CMO Rachel Anderson. During the webinar, Rachel gave a primer on what webhooks are and how they can be employed. During the webinar, Rachel gave a primer on what webhooks are and how they can be employed.
Peter Lavers
MAY 18, 2021
Our founding director Peter Lavers will be participating in the next Truth Customer Loyalty webinar on 2 June, 2pm BST. You are invited to join Truth’s CEO Amanda Cromhout as she debates with Peter, who is a renowned Customer Management and Customer Experience consultant and influencer.
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Peter Lavers
JULY 7, 2021
Peter Lavers recently took part in this webinar with Amanda Cromhout, CEO of South Africa’s leading loyalty programme experts, Truth. You can listen to the webinar by clicking here. Has it made “segment of one” theory possible? How do CVM and the loyalty programmes interact within businesses?
VirtualPBX
JANUARY 26, 2022
VirtualPBX is all about launches this month, and in keeping with that momentum, we are introducing our new webinar series, “VirtualPBX Feature Showcase!” ” These webinars will support current customers of VirtualPBX on VoIP basics, how-to’s, and best practices. Do More, Get More: Zapier Webinar.
Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions
Join this webinar to discover how automation can streamline your quality assurance (QA) procedures and empower you to proactively coach agents and elevate the customer experience with data-driven insights.
VirtualPBX
MARCH 10, 2022
This week we discussed why VirtualPBX provides the perfect partnership in our “Becoming a High-Earning VoIP Partner” webinar. The partner webinar recap is available for viewing now. Therefore, the partner webinar recap will include an overview of what you can expect throughout the journey. Partner Webinar Recap.
VirtualPBX
AUGUST 15, 2023
Over the past three months, VirtualPBX has hosted a comprehensive Business SMS Webinars Series, covering a range of topics crucial for businesses looking to incorporate SMS seamlessly into their strategies. Webinar 4: Opt-out Understanding the opt-out process and its seamless integration with SMS registration were central themes.
Speaker: Noel Roberts, CTO and VP Marketing, Aria Solutions
In this webinar, Noel Roberts, CTO from Aria Solutions, will discuss how you can arm your agents with the right tools and processes to provide great customer engagements. On average agents are handling 3-4 channels and Gartner predicts that by 2020 organizations will need to address 12 emerging customer channels.
Speaker: Gary Magenta and Rashel Rogers
Listen to this live replay of a recently recorded webinar as Root consultants Gary Magenta and Rashel Rogers guide a discussion around your crisis communication plan, now in full effect. You hit “send” on your company-wide email outlining new restrictions and protocols, but a question remains. Who will bring this new reality to life?
Speaker: Kristina Evey, Customer Experience Strategist, The Customer Experience Podcast for Business Leaders
This webinar will do a deep dive into the mindset, processes and methods of building a successful Customer Experience. By the end of this webinar, you will know: What drives buying decisions. The steps necessary to define CX strategy. How to set and manage CX expectations. Outcomes of effective Journey Maps.
Speaker: Colin Shaw, Founder & CEO, Beyond Philosophy
In this webinar, Colin Shaw, Founder of Beyond Philosophy and recognized by LinkedIn as one of the worlds top 150 business influencers will that you need to embrace the fact that by understanding Customer emotions and psychology you will be able to design an experience that influences Customers decision making and their behaviour.
Speaker: Casey Kostecka, Convergent
During this webinar, Casey Kostecka will share Convergent's gamification experience, actual metric improvement results, and ROI data. Yet most contact centers still haven't implemented gamification due to the limited real world ROI information available. June 12th / 11:00am PT / 1:00pm CT / 2:00pm ET
Speaker: Nitin Sharma, MBA (Market Research, Management Decision Making), CEO, Gold Research Inc.
In this webinar, we will learn to identify, track, measure, blend, and synthesize insights across multiple digital channels, to pinpoint the exact moments that matter most to your target customers. By the end of this webinar, you will know: How to collect data across multiple channels.
Speaker: Roger Lee, Director Customer Success, Gridspace
In this 30 minute education series webinar we’ll help you get a better understanding of: What you need to know as you research your options, including critical questions to ask to avoid speech analytics failure. We’re ready to help you evaluate the right speech analytics solution for YOUR organization.
Speaker: Jeanne Bliss, President, CustomerBLISS and Co-Founder, CXPA
In this webinar, customer experience pioneer Jeanne Bliss shares her 5-step guide to help companies simplify their approach to customer experience and culture transformation. By the end of this webinar, you will know: “Be the Person I Raised You to Be?” : How to enable your employees to thrive.
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