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ShepHyken
JULY 4, 2023
Someone commented, “AI is going to make us stupid.” In the form of a question, “Did calculators make us dumb?” I remembered getting a calculator and was excited that I could do long division by just pushing the buttons on the calculator. No, AI won’t make us dumb unless we let it. That’s a winning combination.
Beyond Philosophy
JANUARY 19, 2024
It’s called None of Us Are As Clever As All Of Us. Justin Stafford ( justin@customersmarts.co ), founder of a Customer Smarts shared how sports can teach us how to improve your Customer Experience. The post What Sport Teaches Us About How to Improve Your Customers’ Experience appeared first on Beyond Philosophy.
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ShepHyken
MAY 12, 2021
But to the customer, that’s what makes us amazing. The post What’s Normal for Us Can Be Amazing to Others appeared first on Shep Hyken. Thank the customer for making a purchase. And of course, if the customer leaves a purse or wallet, keep it safe for them. After all, it’s what we’re supposed to do. Follow on Twitter: @Hyken.
Steve DiGioia
MAY 2, 2022
There are millions of us. I used to take the train from my home in Brooklyn, NY to Madison Square Garden in Manhattan each month to watch the matches in person. So, what can pro wrestling teach us about customer service? 5 Things Pro Wrestling Teach Us About Customer Service. Ok, ok, so I’m a wrestling fan. Well, plenty.
Speaker: Kristi Faltorusso, VP of Customer Success at ClientSuccess
Kristi Faltorusso, the VP of Customer Success at ClientSuccess, is joining us to discuss how to avoid ambassador burnout and build brand ambassador programs that stand the test of time. Join us, Thursday, July 21 @ 12pm ET, to learn the best advocacy program processes direct from Kristi!
Steve DiGioia
MAY 11, 2020
I will give you 3 reasons why businesses take us for granted – but first this…. Businesses Take Us For Granted. Businesses Take Us For Granted. The post 3 Reasons Why We Let Businesses Take Us For Granted appeared first on Steve DiGioia. They’ll pay someone else. Has this happened to you? You feel all alone.
VirtualPBX
NOVEMBER 16, 2023
In our modern and interconnected world, effective cross-border communication, particularly when calling Canada from the US, is pivotal for both personal and business interactions. With our VoIP services, calling Canada from the US becomes as simple as dialing a local number. The exit code is usually “011.”
Speaker: Panel hosted by Adrian Speyer, Head of Community, Vanilla Forums
Join us on June 2nd at 9.30 Join us to learn: How to integrate your knowledge base (and KCS) with your community. They are ready to share the trials and triumphs, and everything in between, on the road to a successful community.
Speaker: Mike Ellis, Vanilla Forums Marketing Manager
Join us on May 27th at 12 EDT for an in-depth discussion led by Vanilla's Marketing Manager, Mike Ellis. Join us to learn: What do Customers Expect from CX? And if so, how do these solutions impact business-focused objectives? Do customers think community helps meet these objectives?
Speaker: John Ragsdale, Vice President of Technology Research for TSIA
Join us on June 22 at 12 EDT for a webinar led by TSIA’s distinguished vice president of technology research, John Ragsdale. Join us to learn: How community enables adoption, expansion, and growth. One of the most visible changes to companies as part of this transformation is the advent of customer success.
Speaker: Connie Malamed, Founder of Mastering Instructional Design and Publisher of The eLearning Coach
Connie Malamed, eLearning expert, is going to teach us how to: Quickly increase your visual design skills Apply key design principles to your content for maximum success Design with intention to create compelling, engaging content Register today!
Speaker: Robert Bradshaw, President, Got/IT
Join us for this interactive conversation as we share: How to improve productivity upwards of 70% in less than 12 months. Financial efficiency measures the true cost of decisions before committing, enabling contact centers to improve existing resource engagement and productivity upwards of 70% in less than 12 months.
Speaker: Roger Lee, Director Customer Success, Gridspace
Join us on October 10 to learn all you need to know about Speech Analytics from the bottom up. We’re ready to help you evaluate the right speech analytics solution for YOUR organization.
Speaker: Bill Johnston, Community Innovation Officer at Structure3C
On Tuesday, June 21, at 12pm ET, join us to learn: The key element of a successful program. All attendees will receive access to exclusive program planning templates. Common pitfalls. Guidance on developing and measuring. Exclusive program planning templates.
Speaker: Adrian Speyer, Head of Community and Lead Evangelist for Higher Logic Vanilla
Join us on March 22nd to learn: Which tools should be integrated and leveraged, and why. Over the span of his career, Adrian Speyer, Head of Community at Higher Logic Vanilla, has seen numerous companies achieve massive success in their support offering through community. And now he's here to share what he's learned.
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