Spearline

APRIL 6, 2021

While MOS is, essentially, an assumption based on network characteristics, a recording of a test call allows you to generate an International Telecommunication Union (ITU) industry standard PESQ (perceptual evaluation of speech quality) score, which is an objective score of audio quality.

Telecommunications 96

Telecommunications Benchmark industry standards Metrics 96

Spearline

OCTOBER 20, 2020

While MOS is, essentially, an assumption based on network characteristics, a recording of a test call allows you to generate an International Telecommunication Union (ITU) industry standard PESQ (perceptual evaluation of speech quality) score, which is an objective score of audio quality. About Spearline.

Telecommunications 52

Telecommunications industry standards Benchmark Metrics 52

Spearline

JUNE 1, 2021

Systems, such as the one provided by Spearline, measure audio quality using the ITU (International Telecommunication Union) and standard PESQ (Perceptual Evaluation of Speech Quality). This will lead to a more informed contact center able to work on the customer experience and troubleshoot technical problems.

Contact Center 98

Contact Center Telecommunications industry standards Analytics 98

Spearline

MARCH 30, 2021

This objective and recognized industry-standard audio quality measure takes into consideration characteristics such as: - Audio sharpness. Spearline's platform proactively tests inbound telecommunications services, as well as dial-out. And what does PESQ stand for? PESQ stands for Perceptual Evaluation of Speech Quality.

Telecommunications 98

Telecommunications voip industry standards Benchmark 98

Call Experts

JULY 27, 2023

At Call Experts, we routinely hit industry standards and have even received Platinum certification from our industry partner ATSI. In this blog, we will explore how contact centers have transformed the industry and discuss the key metrics that should be tracked to ensure continued customer satisfaction.

Call Center 52

Call Center Customer Service Multichannel Abandon rate 52

JustCall

AUGUST 24, 2022

With the internet taking over the world, telecommunication systems and networks are becoming more profound. That sums up that SIP is a telecommunication channel of the internet that allows exchanging information between various parties. That makes it one of the most potent technologies worldwide for telecommunication facilities.

voip 52

voip Telecommunications Engineering Transportation 52

Spearline

SEPTEMBER 10, 2020

Our platform generates an International Telecommunication Union (ITU) industry-standard PESQ (perceptual evaluation of speech quality) score, which is an objective score of audio quality rather than the subjective MOS scoring.

Telecommunications 52

Telecommunications industry standards Benchmark Metrics 52

Spearline

JUNE 18, 2019

The test calls are recorded, and the audio quality is measured using the industry-standard Perceptual Evaluation of Speech Quality (ITU P.862 Monitor the performance of your entire telecommunications infrastructure and benchmark your performance against others in your industry using our advanced reporting features.

Telecommunications 40

Telecommunications Interactive Voice Response Call Logging Call flow 40

Spearline

JUNE 18, 2019

The test calls are recorded, and the audio quality is measured using the industry-standard Perceptual Evaluation of Speech Quality (ITU P.862 Monitor the performance of your entire telecommunications infrastructure and benchmark your performance against others in your industry using our advanced reporting features.

Telecommunications 40

Telecommunications Interactive Voice Response Call Logging Call flow 40

Spearline

AUGUST 13, 2019

Most carriers within the telecommunications industry consider anything under 7 seconds as an acceptable amount of PDD, with most not troubleshooting it.” ” 7 seconds might seem like nothing on paper, but for someone waiting on an instantaneous call, this can seem like an eternity. New to Spearline?

Telecommunications 45

Telecommunications Call flow industry standards APIs 45

Select VoiceCom Blog

NOVEMBER 28, 2023

Comply with laws and regulations The Telecommunications Industry Standard of 2017 provides guidelines for legal telemarketing operations. Provide the option to opt out, and always respect their preferences. This approach ensures compliance with local laws and shows your commitment to valuing your customers.

Telemarketing 52

Telemarketing Banking Government Telecommunications 52

Spearline

APRIL 18, 2018

Our platform generates an International Telecommunication Union (ITU) industry standard PESQ (perceptual evaluation of speech quality) score , which is an objective score of audio quality rather than the subjective MOS scoring. Benchmark performance against competitors.

Benchmark 40

Benchmark Telecommunications industry standards Metrics 40

Spearline

MAY 14, 2018

While MOS is, essentially, an assumption based on network characteristics, a recording of a test call allows you to generate an International Telecommunication Union (ITU) industry standard PESQ (perceptual evaluation of speech quality) score, which is an objective score of audio quality.

Benchmark 40

Benchmark Telecommunications industry standards Metrics 40

BlueOcean

MARCH 30, 2018

On the other hand, a vendor that is concerned only with meeting industry standards and parameters is not a partner who will be able to take a commoditized service and differentiate themselves or collaborate with their clients to make things work. Cultural Alignment. This post was originally posted on April 18th, 2017.

outsourcing 73

outsourcing Contact Center Journey mapping Telecommunications 73

Callminer

AUGUST 1, 2017

He is the author and editor of bloggeek.me , which focuses on the ecosystem and business opportunities around WebRTC and telecommunications. Tsahi Levent-Levi is an Independent Analyst and Consultant for WebRTC. The most effective way to increase efficiency in contact centers is by…”. Increasing context.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

Spearline

FEBRUARY 23, 2021

Our platform generates an International Telecommunication Union (ITU) industry-standard PESQ (perceptual evaluation of speech quality) score, which is an objective score of audio quality rather than the subjective MOS scoring. Spearline's platform proactively tests inbound telecommunications services, as well as dial-out.

Telecommunications 95

Telecommunications Benchmark industry standards Metrics 95

SmartKarrot

SEPTEMBER 20, 2022

The end-user industries driving this growth include retail, distribution, manufacturing, healthcare, life sciences, financial services, and telecommunications. In addition, they ensure that all data is processed in compliance with industry regulations such as HIPAA and GDPR by using industry-standard encryption and encryption keys.

SaaS 10

SaaS Enterprise Healthcare CRM 10

Spearline

MAY 28, 2020

Our platform generates an International Telecommunication Union (ITU) industry-standard PESQ (perceptual evaluation of speech quality) score, which is an objective score of audio quality rather than the subjective MOS scoring. Benchmark performance against competitors.

Benchmark 97

Benchmark Telecommunications industry standards Metrics 97

CrazyCall

AUGUST 8, 2019

Since the reasons vary, you might be interested in call center abandonment rate industry standard. Although it depends a lot on the industry, callers’ intentions and a whole bunch of other factors, it’s good to keep your call abandonment rate below 8%. Just two minutes and you’re risking to lose a lead or existing customer.

Call Center 52

Call Center Metrics Abandon rate Management 52

NobelBiz

APRIL 11, 2022

A positive NPS score or greater than 0 is deemed “good,” +50 is “excellent,” and greater than 70 is “exceptional” by industry standards. Our telecommunication services and cloud contact center solution can meet the needs of all types of contact centers, regardless of size, industry, or activity (Inbound, Outbound, or Mixed).

Call Center 52

Call Center Contact Center Telecommunications Cloud contact 52

NobelBiz

NOVEMBER 23, 2020

Of course, the collection industry as a whole welcomed this ruling as a much-needed update on the Fair Debt Collection Practices Act (FDCPA), issued back in 1977. Both the legislator and the collectors felt that the old legal corpus needed to be in sync with the telecommunication revolution of the last couple of decades.

Contact Center 52

Contact Center Interactive Voice Response Multichannel Telecommunications 52

C Space

OCTOBER 1, 2018

I’m talking about those equally rare companies who have managed to attract, capture and hold consumer admiration in industries that are widely disparaged by those very same consumers. some of the most vilified and poorest rated industries include telecommunications, financial services and airlines.

Airlines 40

Airlines Wireless Advertising Telecommunications 40