The reliance on CLI and caller ID for advanced call handling.
Spearline
NOVEMBER 9, 2021
When a customer calls from a new originating number, the caller ID can be captured post-call and added to their CRM to enable greater personalisation in the future. In a virtual hold call flow, customers may be identified by caller ID. The caller ID information may be altered, distorted, or lost along the way.
Let's personalize your content