Survey Surveys Technical Support Wait times 
Fonolo
OCTOBER 4, 2022
In this case, the call would be routed to technical support. When callers are immediately connected with the best person to handle their issues using intelligent routing, plenty of benefits follow: The customer’s total time on the line will decrease. Wait times will decrease. Determine your call-routing priorities.
SmartAction
NOVEMBER 22, 2023
Customers receive fast, accurate responses, reduced misrouting, and reduced wait times. It can verify new accounts, take payment information, provide technical support, automate routine tasks with human assistance, and more. Plus, customers don’t get annoyed by having to repeat themselves.
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CSM Magazine
OCTOBER 5, 2023
In light of National Customer Service Week (2-6 October), a new study has revealed that one in five Brits wastes up to 12 hours a year waiting to be served when eating out. Nearly a third admit that the cost-of-living crisis has made them less tolerant of poor customer service.
Calltools
MARCH 31, 2021
IVR, or interactive voice response, is an AI-driven process that can reduce wait times and quickly connect customers to the right agent. This process is particularly useful if you’re handling a wide range of sales questions or highly technical information. When your agents are all handling calls, a wait time is unavoidable.
Interactions
JULY 22, 2021
While initially sympathetic, consumers are now tired of being told that their long wait times on the phone or late deliveries are simply “because of Covid”. Surveys show that, for customers, one of the most important characteristics of a positive retail experience is convenience. Let AI empower your customers.
Comm100
JUNE 15, 2022
With help from Comm100, Tangerine introduced Comm100 Chatbot to Comm100 Live Chat, targeting technical support, general customer service, and sales queries. We’ve seen that customers today expect a response at any time of day, and this extends to wait times as well.
JustCall
APRIL 3, 2023
However, the same survey suggests that 85% of customers express dissatisfaction with their phone experience. Inbound call centers can be set up for a variety of purposes, such as driving inbound customer calls, providing excellent customer service, offering accurate technical support, driving ongoing sales, and so on.
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