Totango

OCTOBER 18, 2023

G2, the software industry’s largest and most trusted marketplace, unveiled its 2023 fall report, and Totango earned a staggering 49 badges, including 31 category leader badges. This demand is just one reason why we put SuccessBLOCs at the heart of our software. It’s that time!

Journey mapping 101

Journey mapping Enterprise Best practices Marketing 101

Balto

MARCH 20, 2023

Here’s an example of a call summary that Real-Time Notetaker made following a call completed by one of our Sales Development Representatives: Reason for the call : The Balto Software SDR reached out to the prospect to introduce their AI-powered sales enablement software and to schedule a demo. You can schedule a live demo here.

Contact Center 52

Contact Center CRM Sales Accountability 52

TeamSupport

MARCH 18, 2024

Self-Service Support with TeamSupport Software TeamSupport’s self-service platform is designed with the customer in mind. It includes a range of features such as an intelligent chatbot software, a comprehensive knowledge base, dedicated customer support portals, and interactive communities. Schedule a Demo with us today!

Self service 40

Self service Chatbots Best practices Customer Support 40

Hodusoft

FEBRUARY 16, 2024

IP PBX Software- Optimizing ITSP Call Management for Superior Customer Experiences In today’s swiftly evolving era of the Information Technology Service Provider (ITSP) industry, it has become a necessity to ensure efficient management of call routing to deliver excellent customer experiences. So, let’s get started.

Customer Experience 52

Customer Experience Management Interactive Voice Response Telecommunications 52

Pipkins

JANUARY 17, 2020

The same applies to your workforce management software. No one would go to a car lot and choose the first car they came upon; workforce management software is no exception. A wise man once said that there was only one reason to buy workforce management software: to save your company money. Request A Pipkins Demo Today.

Management 72

Management Customer Service 72

Hodusoft

FEBRUARY 4, 2024

They will provide live demos and information on HoduSoft’s advanced communication solutions. HoduCC-Call and Contact Center Software The key highlight of HoduSoft will be one of its flagship products- HoduCC-Call and Contact Center Software. Ask for a Free demo!

Contact center software 52

Contact center software Contact Center CRM Analytics 52

JustCall

MAY 26, 2022

There is a strong inbound interest for our product so prospective customers schedule a demo with us & 60-70% demos convert into successful conversion. – Give product demos and training to new customers. – Manage our inbound leads & follow up with those who haven’t joined or scheduled a demo.

Sales 98

Sales SaaS Accountability Engineering 98

Hodusoft

APRIL 12, 2023

How Contact Center Software Help Insurance Companies in Enhancing CX? With nearly three-fourths of customers expecting insurance companies to leverage new technologies for better communication, the need for cutting-edge tools such as omnichannel contact center software is needed more than ever before.

Contact center software 52

Contact center software Contact Center Interactive Voice Response Engineering 52

Hodusoft

NOVEMBER 29, 2023

Key Highlights of HoduCC Omnichannel Contact Center Software Being one of the leading players in the world of contact center solutions , HoduCC offers various outstanding features to help businesses, not only meet but exceed customer expectations. For more details about the software or to book a demo. Ask for a Free demo!

contact center solutions 52

contact center solutions Contact center software Business Process Outsourcing Contact Center 52

Hodusoft

SEPTEMBER 27, 2023

By offering products like HoduCC- Contact Center Software , HoduSoft has consistently pushed the boundaries of innovation. HoduCC-omnichannel contact center software has garnered attention and praises for its outstanding features and capacity to transform customer service operations. Ask for a Free demo!

Contact center software 52

Contact center software Business Process Outsourcing Interactive Voice Response Contact Center 52

ClientSuccess

JANUARY 24, 2023

If you want to see a demo of the ClientSuccess SuccessScore health scoring framework and how it can save you time and headaches and make you grow more accounts, you can request a 30-minute demo here. The post Understanding Customer Health Score: 6 Metrics To Track appeared first on ClientSuccess.

Metrics 89

Metrics SaaS Customer advocacy Accountability 89

Hodusoft

MARCH 6, 2024

In this blog, we will delve into the details of how BPOs are helping e-commerce businesses improve operational efficiency and customer support services using contact center software. Contact center software lets BPOs unify interactions across channels, providing a consistent, cohesive support experience. Let’s get started.

Customer Support 52

Customer Support Contact center software Business Process Outsourcing Interactive Voice Response 52

Hodusoft

JANUARY 3, 2024

Benefits of CCaaS Key Features of CCaaS How to select the right CCaaS software for your business? Several key players thought that if contact center software is hosted in the cloud it would be extremely beneficial for businesses that don’t intend to install on-premise solutions. How to select the right CCaaS software for your business?

Contact Center 59

Contact Center Contact center software Interactive Voice Response Wait times 59

Hodusoft

JUNE 14, 2023

This blog post discusses some useful tips for businesses to build rapport with prospects and customers over the phone as well as how the right contact center software can help customer service agents. Read on the blog till the end to know how you can choose the right contact center software to build a strong rapport.

Contact center software 52

Contact center software Contact Center CRM call center software 52

TeamSupport

JULY 31, 2023

Integrate Your Customer Support Software Platforms By combining your customer support software systems into one, easy-to-use platform , you provide your company with the ability to generate insights and predictions in real time that can boost your performance exponentially.

Customer Support 97

Customer Support Metrics Coaching Marketing 97

Hodusoft

AUGUST 23, 2023

Choosing the Right Multi-Tenant IP PBX Software for Your MSP Business A managed services provider (MSP) is an information technology (IT) services firm that manages infrastructure as well as a range of functions and processes for clients. What is Multi-Tenant IP PBX Software? How Does Multi-tenant IP PBX Software Benefit Msps?

Technical Support 52

Technical Support voip Analytics CRM 52

NobelBiz

OCTOBER 2, 2023

Brad Butler, Contact Center Software Consultant @NobelBiz Key Features of an Integrated Ticketing System When considering the implementation of an integrated ticketing system, contact center managers should prioritize scalability to accommodate growing operations. Unlock the power of supervision— request a demo today !

Contact Center 106

Contact Center Contact center software Multi-channel support Chatbots 106

JivoChat

JANUARY 15, 2023

A lead could be anyone who has asked a question about a product on your ecommerce site, to someone who signed up for a demo of your SaaS product. Your live chat software can be a powerful tool to: Identify visitors who are showing buying intent. 5 points for scheduling a product demo . Answering time-sensitive questions.

Best practices 75

Best practices B2B Sales Multichannel 75

AWS Machine Learning

NOVEMBER 7, 2023

Today, we are excited to unveil three generative AI demos, licensed under MIT-0 license : Amazon Kendra with foundational LLM – Utilizes the deep search capabilities of Amazon Kendra combined with the expansive knowledge of LLMs. Having the right setup in place is the first step towards a seamless deployment of the demos.

Enterprise 93

Enterprise APIs Engineering Accountability 93

Hodusoft

MARCH 30, 2023

Small Business Inbound Call Center Software to Improve Customer Service As a business owner, you must never underestimate the power of your phone system. This blog post explains what inbound call center software is, how it can benefit your business, and how you can handpick the best inbound call center software that fits your needs.

call center software 52

call center software Call Center Customer Service Interactive Voice Response 52

TeamSupport

JULY 25, 2023

Once that’s done, they’ll run over to the ticketing software to review the ticket information. Your company needs live chat software that meets your customers’ highest expectations if you want to remain competitive. But simply adding chat software isn’t enough to remedy these workflow hurdles.

Customer Support 98

Customer Support Chatbots Self service Customer Service 98

Hodusoft

FEBRUARY 8, 2024

Investing in the right communication software and systems can go a long way in ensuring the coordination and unification of communication across multiple devices and channels in the MSP industry. With contact center software, MSP teams can collaborate in real time, share insights, and make informed decisions collectively.

Contact center software 52

Contact center software Contact Center Multi-channel support Analytics 52

Help Scout

JUNE 3, 2021

Take, for example, buying support software. In this article, we show a realistic view of what you can expect when purchasing support software, plus some tips on how to best approach the process to make it as painless as possible. The truth of the matter is any number of purchases tend to go the same way. How urgent is your need?

Sales 105

Sales Feedback Accountability CRM 105

AWS Machine Learning

MARCH 11, 2024

These challenges led to the decision to create a new cloud-native system that can scale with increased demand and consists of serverless and software as a service (SaaS) components that externalize much of the domain-specific functionality to allow for easier operations and faster time-to-market for changes.

Personalization 92

Personalization Engineering APIs Advertising 92

CSM Magazine

APRIL 3, 2024

It is time to upgrade your operations with Workiz HVAC software , which makes it easier for you to manage your entire workflow from one central location while helping you get more jobs in less time. If you are not sure how such a tool can boost your business, check out some of the features the HVAC software has to offer.

Upselling 40

Upselling Sales Accountability Management 40

Hodusoft

FEBRUARY 22, 2024

Choosing the Right Multi-Tenant IP PBX Software for Your MSP Business Read More IP PBX Systems and MSPs Internet Protocol Private Branch Exchange (IP PBX) stands at the forefront of transformative technologies, redefining communication infrastructures for businesses. Elevate Your MSP Game with The Future of Communications! Absolutely not!

outsourcing 52

outsourcing Analytics Technology Finance 52

TeamSupport

JULY 20, 2023

Solution : TeamSupport's new enhancement simplifies the complex experience by establishing bidirectional linking between Jira and our customer support software. The rigid and complex structure of Jira's workflows and configurations may not always accommodate the unique requirements of support ticket handling and escalation.

Customer Support 98

Customer Support Engineering Customer Experience Management 98

Pipkins

FEBRUARY 14, 2020

No one disputes such wisdom – but how do you know you picked a rose and not stickweed before purchasing a Workforce scheduling software? . 1) Search the Internet and identify as many workforce management companies that produce the particular scheduling software product needed. Pipkins welcomes all requests for demos.

Management 81

Management Sales Personalization 81

TeamSupport

FEBRUARY 1, 2024

In the realm of customer support software solutions, TeamSupport stands out for its comprehensive approach to managing the entire post-sale customer experience. Moreover, TeamSupport offers a suite of tools including a ticketing system, live chat software, advanced customer analytics, and customer success software.

Customer Support 52

Customer Support Customer centricity First call resolution outsourcing 52

Inbenta

APRIL 10, 2024

DALLAS, TX – March 26, 2024 – Inbenta, a complete customer experience platform powered by AI, today unveiled three enhancements to its award-winning Digital Instructor product (formerly Horizn Digital Demos). SaaS: A no-code software solution to build your own Digital Instructors for customer support or employee training.

SaaS 52

SaaS Education Contact Center Customer Support 52

Hodusoft

MARCH 22, 2024

HoduCC-Call and Contact Center Software Since its inception in 2015, HoduSoft has been at the forefront of innovation, delivering world-class communication products that redefine industry standards. Ask for a Free demo! Ready to maximize your business communication potential?

Enterprise 52

Enterprise Interactive Voice Response Contact center software call center software 52

Totango

SEPTEMBER 22, 2023

we’re accelerating the motion to customer success-led growth by introducing two new partnerships and nine technology integrations into the Totango software and ecosystem. To learn more, schedule a demo to see how Totango can help your organization improve net revenue retention, identify opportunities for expansion, and reduce churn.

Enterprise 113

Enterprise Education Best practices Customer retention 113

TeamSupport

APRIL 23, 2024

In addition, software like TeamSupport can minimize errors and increase output rates, with precision and consistency. Take a product tour or book a demo with us today. Staying updated with automation, AI, and other advanced technology is crucial for success.

Customer Support 52

Customer Support Technology Analytics Feedback 52

CSM Magazine

SEPTEMBER 21, 2023

Investing in high-quality software is a pivotal decision for any company. Ask yourself: Why does your organization require to change help desk software ? The journey of software selection commences with formulating a set of criteria. In the helpdesk, service desk and ITSM software selection, no detail is trivial.

Technical Support 59

Technical Support SaaS Enterprise Feedback 59

aircall

AUGUST 11, 2021

Choosing call recording software is difficult, to say the least. Whichever one you choose, it’s important to prioritize call recording software that helps you to improve the customer experience. Whichever one you choose, it’s important to prioritize call recording software that helps you to improve the customer experience.

Technology 114

Technology call center software Customer centricity Call Center 114

TeamSupport

MARCH 1, 2024

But what happens when you add innovative software solutions into the mix? Enter TeamSupport, a game-changing customer support software that's designed to simplify workflows, improve customer satisfaction, and make agents' lives easier. Unlocking the Potential of TeamSupport TeamSupport is more than just a software solution.

Customer centricity 40

Customer centricity Customer Support Analytics Customer Service 40

TeamSupport

MARCH 1, 2024

But what happens when you add innovative software solutions into the mix? Enter TeamSupport, a game-changing customer support software that's designed to simplify workflows, improve customer satisfaction, and make agents' lives easier. Unlocking the Potential of TeamSupport TeamSupport is more than just a software solution.

Customer centricity 40

Customer centricity Customer Support Analytics Customer Service 40