Pipkins

JUNE 27, 2019

On my door I’d hang a sign, “gone fishin’”. Your happier because you are just a phone call away from putting up that ‘gone fishing’ sign. ( The post Absence Management and Putting Up that ‘Gone Fishing’ Sign appeared first on Pipkins. Gone fishin’ by shady, wady pool. I’m wishin’ I could be that kind of fool.

Management 40

Management call center workforce Call Center 40

Monet Software

OCTOBER 30, 2018

Look for these signs that changes might be necessary. The post Five Signs That It’s Time to Freshen Up Your Contact Center Script appeared first on Monet Software. It helps to keep calls on track so they can be resolved efficiently. It should result in more confident agents and more consistent service.

Scripts 54

Scripts Contact Center Average Handle Time Analytics 54

Jon Arnold

FEBRUARY 15, 2018

That's fine, but what I really want is for you to sign up for my newsletter, which I'm trying to make into a monthly thing. So, if you want "more JAA" in your life, just sign up to subscribe, and you'll soon get the current newsletter. Just a quick shout-out about my newsletter, which I finally got going in December.

Feedback 40

Feedback Contact Center 40

Contact Center Pipeline

MARCH 29, 2019

Our celebration is coming to an end. It has been a fun month of reminiscing on the past decade. In appreciation for all that you have done to help us achieve our 10-year goal, we are giving away a free Pizza Party for your contact center staff. One lucky winner will receive a pizza party […].

Contact Center 100

Contact Center Call Center 100

CSM Magazine

AUGUST 10, 2021

PCI Pal , the global provider of cloud-based secure payment solutions, has today confirmed that it has been selected by Essex County Council, to manage the security of the organisation’s telephone-based payment transactions by reducing the need for any sensitive payment card information to be entered from within the Council’s IT infrastructure.

Government 52

Government SaaS Sales Management 52

Beyond Philosophy

JANUARY 14, 2023

So, it is incumbent upon you to read the signs that a customer has decided to buy. Then, I position the pen toward them during the discussion as an invitation for them to pick up and draw a little bit, too. If they do, it’s a good sign. However, there are several signals that a person sends when they are ready to buy.

Consulting 243

Consulting Consulting Sales Surveys 243

Myra Golden Media

AUGUST 26, 2021

If you’re not yet subscribed, sign up here. Today, I’m breaking down what the research says about apologizing, and I’m giving you phrases for expressing “sorry” and empathy. Watch the video. Was This Helpful? I’m asking you because my newsletter offers ideas like this all the time.

Customer Service 357

Customer Service Customer Experience 357

CCNG

MARCH 8, 2023

In this blog post, we're discussing how to recognize warning signs and prevent contact center agent apathy before it affects performance metrics (and profits!). We missed the warning signs during their interviews," is what one contact center leader once told me. Can you describe the problem in more detail?”

Morale 195

Morale Contact Center CCNG Agent burnout 195

Myra Golden Media

JUNE 9, 2021

Sign up for my email list and learn specific tips, approaches, and phrases to help your employees help your customers. GET MORE IDEAS LIKE THIS. Now you can give your employees even more great skills for delivering the best customer experience and for handling difficult customer situations.

Customer Service 317

Customer Service Customer Experience 317

Myra Golden Media

JUNE 29, 2021

Head over to [link] to sign up. And I’m facilitating five online video sessions!!! After the year we’ve had, I’m so ready to celebrate with you, to celebrate with you! I’ll see you there!

Customer Service 317

Customer Service Customer Experience 317

Lumoa

APRIL 8, 2024

You can also sign up for our next webinar where Netigates CEO, Mikkel Drucker, and Lumoas CEO, Carlos Del Corral, will share their common vision and roadmap for the rest of 2024. Sign up for our webinar to learn more ! New guides in the Knowledge base to level up your Lumoa experience ???? to learn more!

Surveys 83

Surveys Feedback Management Personalization 83

Myra Golden Media

FEBRUARY 8, 2021

If you’re not yet subscribed, sign up here. Guide customers to the next step, or bring down the temperature in interactions, and slash talk time by explaining three things: Here’s what we know Here’s what we’ve done Here’s what’s next. Was This Helpful?

Customer Experience 303

Customer Experience 303

ShepHyken

APRIL 22, 2020

Maybe I made it up. As we were walking around the station, he noticed one of our metal signs had a very slight bend in the corner. The executive pulled out a notebook and wrote down a reminder to get the signed fixed. He mentioned to me that if someone brushed up against the sign it may snag their clothing.

Management 322

Management Coaching Customer Service Customer Experience 322

SmartKarrot

DECEMBER 28, 2021

SaaS sign-up flow is the first thing your prospective customers will experience when they interact with your product. Since first impressions are the last impression, making your SaaS sign-up flow as frictionless as possible makes sense. Before that, let us start with the definition of SaaS sign-up flow. .

SaaS 10

SaaS Upselling B2C Best practices 10

Myra Golden Media

FEBRUARY 18, 2021

If you’re not yet subscribed, sign up here. Applying this technique will save you 60-seconds or more! Was This Helpful? I’m asking you because my newsletter offers ideas like this all the time.

Coaching 317

Coaching Customer Experience 317

CCNG

NOVEMBER 15, 2023

If the customer’s application requirement is for “inbound voice for 5 queues”, one PS vendor might propose skills-based routing for up to 10 skills, call back, screen pop and custom reports, while another one proposes queue-based routing for up to 5 skills, no call-back or screen pop and standard out-of-the-box reports.

Contact Center 195

Contact Center CCNG Cloud contact Consulting 195

CX Accelerator

SEPTEMBER 16, 2022

So, how do you know if it’s time to go or time to stand up strong and lead your organizational leaders toward CX buy-in? There is case for each, but we’ll start with recognizing the signs that your organization may not truly be committed to customer experience. It's easy (and normal) for doubt to creep in. Recognizing the symptoms.

Consulting 208

Consulting Consulting Finance Customer Experience 208

Contact Center Pipeline

FEBRUARY 18, 2021

Ninety-three million Americans signed up for online services that were once carried out in person, and 75% […]. COVID-19 brought numerous unexpected changes to consumer behavior that, ultimately, have had a ripple effect throughout every organization.

Contact Center 243

Contact Center Personalization Engineering Call Center 243

ShepHyken

JULY 11, 2023

Come Up With a Solution – This may or may not be possible. While it’s not their fault and really is out of their control, they could show a sign of effort to manage the problem, even if it isn’t the perfect solution. You can even put a note in the room to warn them about the problem that really is out of your control.

Construction 296

Construction Customer Service Customer Experience Management 296

Myra Golden Media

MAY 7, 2020

Sign up for my email list and learn specific tips, approaches, and phrases to help your employees help your customers. GET MORE IDEAS LIKE THIS. Now you can give your representatives even more great skills for delivering the best customer experience and for handling difficult customer situations.

Customer Experience 292

Customer Experience 292

ShepHyken

NOVEMBER 27, 2019

One of our faithful readers, Drew Smith, responded to the article and shared that he was reading a biography about the 34 th President of the United States, Dwight Eisenhower, who was known for “pushing praise down and blame up—to himself.”. Truman, who had a sign on his desk that read, “The buck stops here!” It’s behavioral.

Personalization 363

Personalization Customer Service 363

ShepHyken

OCTOBER 11, 2017

While waiting to board, I noticed a sign advertising Southwest’s concept they call “ trans fare ncy.”. The sign read as follows: Trans fare ncy [Trans-fair-uhn-see] n. Robitussin, the popular cough syrup came up with a campaign a few years ago to emphasize the results of using their product: “ Don’t suffer the cough-equences !

Airlines 389

Airlines Advertising Customer Experience Customer Service 389

Contact Center Pipeline

MAY 6, 2020

Managing the contact center for maximum effectiveness has taken on a whole new level of importance as today’s agents are signing up for a very different social contract than what has been in place over the past decade when they predominantly worked traditional 8- to 10-hour shifts. Today, it’s not unheard of for agents to […].

Contact Center 247

Contact Center Management Call Center Technology 247

ShepHyken

MARCH 9, 2022

One way to write it up to be considered by decision-makers is to create a press release. If I were the CFO and in charge of signing off on major expenses in a company, that headline might catch my eye. Follow that up with some attention-grabbing numbers. It’s only to be seen by the people inside a company. .

Customer Service 302

Customer Service Customer Experience 302

VirtualPBX

APRIL 5, 2023

To give you a head start, here are five SMS opt-in examples that will help your business attract and excite customers to sign up for text alerts: Mobile Coupons Firstly, businesses can offer mobile coupons to customers who opt-in to receive their text messages. Ready to save big? Ready to save big? Get ready for the event of the year!

Feedback 98

Feedback Surveys Marketing Technology 98

Myra Golden Media

MAY 7, 2021

Sign-up. I give you ideas to help you go from feeling overwhelmed with escalations, and frustrated about the lack of empathy and connection in interactions, to feeling amazed when you hear friendliness and empathy, and you realize your employees are politely controlling calls and preempting escalations.

Customer Experience 227

Customer Experience 227

ShepHyken

NOVEMBER 15, 2022

How Companies Can Provide Outstanding CX From Sign-Up to Cancellation . “If customers can sign up seamlessly online, they should be able to cancel in a manner that is just as easy.” “It is easy for everyone to catch up when it comes to product features and technology.

Personalization 156

Personalization Technology Customer Experience Customer Service 156

ShepHyken

SEPTEMBER 25, 2023

If we feel that tipping, in some industries, is now part of a business practice that we didn’t sign up for, it will inflate the perceived price, which may negatively impact the consumer.” .” “Customer satisfaction is the aggregate of all our experiences with the company over time.

Benchmark 201

Benchmark Customer centricity Marketing Technology 201

Myra Golden Media

JANUARY 27, 2021

A statement as straightforward as you getting up and walking a guest to your front door when it’s time for them to leave. If you’re not yet subscribed, sign up here. Type a clear closing statement. After you’ve answered the customer questions or pointed them in the right direction, guide them to closure.

Customer Experience 317

Customer Experience 317

Myra Golden Media

MAY 18, 2020

Sign up for my email list and learn specific tips, approaches, and phrases to help your employees help your customers. GET MORE IDEAS LIKE THIS. Now you can give your employees even more great skills for delivering the best customer experience and for handling difficult customer situations.

Customer Experience 334

Customer Experience 334

ShepHyken

OCTOBER 9, 2019

There were two times he gave me the “show up on time” lesson—neither of which I’ll ever forget. I created a magic show that took two minutes to set up. So, I thought showing up five minutes early was acceptable. He asked me when I thought the parents would start wondering if the magician was going to show up on time.

Personalization 278

Personalization Customer Service 278

Concentrix

MARCH 12, 2024

Power Up Your Customer Experience at Next 2024! Meet with one of our AI CX specialists Win a Google Pixel 8 Pro Phone, stop by Booth #331 Attend our Lunch-and-Learn sessions Enjoy our Happy Hour, Wednesday April 10th, 5:30 – 7:30 pm PST SIGN ME […] JOIN US AT GOOGLE CLOUD NEXT 2024 IN LAS VEGAS!

Customer Experience 62

Customer Experience 62

Contact Center Pipeline

MAY 25, 2022

And there were the signs of that in 2021. What with the rollout of vaccines to end the COVID-19 pandemic, and with it hopefully the ending of restrictions on (and fear of) in-store shopping and also travel, and fresh economic growth that has freed up demand […]. The New Year always brings hope for new beginnings.

Contact Center 130

Contact Center Technology Management 130

Concentrix

MARCH 12, 2024

Power Up your Customer Experience Attend our Lunch-and-Learn sessions Enjoy our Happy Hour, Wednesday April 10th, 5:30 – 7:30 pm PST SIGN ME UP 1. JOIN US AT GOOGLE CLOUD NEXT 2024 IN LAS VEGAS!

Customer Experience 48

Customer Experience 48