Zappix

APRIL 17, 2024

Discover how our combined solutions can transform your Enterprise CX Solutions and Government Sector Digital Transformation by visiting www.zappix.com and www.globo- tek.com. The post Zappix and GTS Launch Advanced CX and Call Center Capabilities for North American Enterprises and Government Sectors appeared first on Zappix.

Government 52

Government Enterprise Call Center Interactive Voice Response 52

Spearline

SEPTEMBER 24, 2020

However, research shows that fax technology is far from obsolete and in certain sectors and industries, its usage is actually growing. System disconnect: A disconnect between systems is also a major proponent for the continued use of fax in this sector.

Healthcare 92

Healthcare Surveys Technology Accountability 92

Anexa BPO

OCTOBER 16, 2022

On the other hand, nonfinancial risks within the finance industry are mostly related to operations and tend to mirror the same threats faced by companies outside the sector. For example, at the top of the cross-industry comparison list would be digitization and its associated risks – particularly as it pertains to the banking sector.

Telecommunications 52

Telecommunications Finance Banking Automotive 52

Helpware

SEPTEMBER 22, 2022

Efficient Transactions are Key to Digital Service for Public Sector Agencies.

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Peter Lavers

JUNE 4, 2018

The post Webinar: Digital transformation in the Retail Sector appeared first on Think CX. Bridging the online and offline worlds, the solution allows customers to design their new bathroom online with Tileplanner and complete the order in-store, or vice versa.

Marketing 100

Marketing Customer centricity CRM Customer Experience 100

Merchants

MARCH 12, 2021

In September 2020, it was reported that South Africa’s business process outsourcing (BPO) sector is poised to create 775 000 new jobs by 2030. The post SA’s BPO sector prioritises skills development appeared first on Business Process Outsourcing Services | Merchants CX SA.

Business Process Outsourcing 52

Business Process Outsourcing outsourcing 52

CSM Magazine

MAY 19, 2022

Nowhere is that truer than the energy sector, where soaring prices are causing financial stress for many, particularly since the price cap leapt up by 54% at the beginning of April. Companies across the energy sector should be stepping up their support in response to the cost-of-living crisis.

Wait times 52

Wait times Morale Customer centricity Engineering 52

Ameyo

JUNE 19, 2020

Know your Customer or more commonly known as the KYC process is one of the pre-requisites when dealing with a financial sector organization. And the digital wallets (e-wallets) segment is no exception.

Technology 72

Technology 72

TeamSupport

SEPTEMBER 21, 2020

Ever since AI came into existence, it has been significantly impacting various sectors, including contact centers and the B2B industry. In this two-part blog series we introduce four ways AI is impacting the B2B customer support sector. All these prove how big of an impact AI has in the B2B customer service sector.

B2B 98

B2B Customer Support Chatbots Consulting 98

Cisco - Contact Center

APRIL 18, 2024

This is the story of how the Juan Misael Saracho Autonomous University in Bolivia successfully overcame significant technological infrastructure challenges by adopting Cisco Meraki. To delve deeper… Read more on Cisco Blogs

Education 52

Education Technology 52

TeamSupport

SEPTEMBER 23, 2020

In Part 1 of this series we introduced the first two of five ways AI is impacting the B2B customer support sector. AI has greatly impacted the B2B customer service sector for the better and there are several reasons to believe that it will continue to do so in the coming years. Here are next three ways. In Summary.

B2B 96

B2B Customer Support Chatbots Consulting 96

Inbenta

AUGUST 18, 2023

Find out how Conversational AI is helping financial institutions and banks improve customer service and automate a large number of tasks. Dig deeper into: Banking chatbot use cases types of chatbot. Examples of implementations in banking. Benefits for the industry. The post Chatbots in the Banking Industry appeared first on Inbenta.

Chatbots 52

Chatbots Banking Customer Service 52

Ameyo

JUNE 15, 2020

Now, we have a new kid … How to use WhatsApp Business for Education Sector Read More » The post How to use WhatsApp Business for Education Sector appeared first on Ameyo. From using bulletin boards and newspapers to announce exam results and other notification, we moved to phones, websites, emails, and social media.

Education 59

Education Technology Personalization APIs 59

JustCall

AUGUST 8, 2023

In this guide, we will look at the other side of things and explore how AI can—and is—revolutionizing the education sector without raising eyebrows. At the moment, there are a lot of ifs and buts when it comes to implementing AI in a field that’s intrinsically ethical and disciplined.

Education 52

Education Chatbots Coaching Best practices 52

Quadient

DECEMBER 16, 2021

A new era in government-sector customer experience. Streamlining these processes in the private sector generally leads to higher customer satisfaction with lower operating costs. Public Sector / Government. Andrea Haughton. Thu, 12/16/2021 - 19:50. from the White House became my favorite CX writing of 2021. mentions: .

Government 52

Government Customer Experience Best practices Healthcare 52

Spearline

SEPTEMBER 24, 2020

However, research shows that fax technology is far from obsolete and in certain sectors and industries, its usage is actually growing. System disconnect: A disconnect between systems is also a major proponent for the continued use of fax in this sector.

Healthcare 52

Healthcare Surveys Technology Accountability 52

Comm100

FEBRUARY 10, 2022

One of the driving forces for workers in the public sector is the desire to make a difference. As much as public sector workers remain dedicated to their work, red tape can still erode the goodwill of the public. Perhaps more than any other, the topic of trust makes a strong case for public sector CX.

Government 52

Government Customer Experience Chatbots Wait times 52

NICE inContact

FEBRUARY 15, 2021

Now that 2021 is upon us and there is a faintly visible conclusion to the pandemic, the question remains – will public sector contact centers revert to the models they had relied on prior to COVID-19? The answer is unequivocally NO.

Contact Center 62

Contact Center Best practices Call Center Customer Experience 62

Eptica

MAY 15, 2019

Date: Wednesday, May 15, 2019 Author: Pauline Ashenden - Marketing Manager Which sectors do consumers trust most for CX? Our survey of 1,000 consumers in the UK also reveals that the level of trust people have in different types of organization varies considerably by sector. A good example is in the insurance sector.

Automotive 66

Automotive Government Banking Best practices 66

Cyara

OCTOBER 19, 2023

Customer experience (CX) has always been critical in the financial services industry. According to Forrester , a mere one-point improvement in CX Index scores can result in anywhere from $92 million to $123 million in additional revenue, depending on the size of the bank.

Interactive Voice Response 76

Interactive Voice Response Banking Customer Experience 76

TELUS International

FEBRUARY 16, 2021

A surge in interest for e-commerce and delivery platforms is pushing tech companies to ramp in order to keep pace with demand. Discover why employee engagement is a critical component of an effective ramping program.

Employee engagement 169

Employee engagement 169

CSM Magazine

SEPTEMBER 1, 2020

engineering sector is estimated to generate in the region of $236.9 While the sector is renowned for its superb range of innovations and ideas, it is also known to under-perform in one crucial department: customer service. billion in revenue a year, according to a recent industry report.

Engineering 52

Engineering Customer Service Feedback Surveys 52

Ameyo

JUNE 15, 2020

Now, we have a new kid … How to use WhatsApp Business for Education Sector Read More » The post How to use WhatsApp Business for Education Sector appeared first on Ameyo. From using bulletin boards and newspapers to announce exam results and other notification, we moved to phones, websites, emails, and social media.

Education 52

Education Technology Personalization APIs 52

JustCall

AUGUST 8, 2023

Artificial intelligence (AI) has already been embraced by various industries, and the insurance sector is no exception. AI technology has the capability to boost all insurance processes and close some pertinent gaps. Image Source The integration of AI technology has revolutionized the way insurance companies operate.

Chatbots 52

Chatbots Analytics Technology Customer retention 52

Ameyo

JUNE 19, 2020

Know your Customer or more commonly known as the KYC process is one of the pre-requisites when dealing with a financial sector organization. And the digital wallets (e-wallets) segment is no exception.

Technology 52

Technology 52

Vonage

JULY 27, 2015

The technology sector is fast-paced, with many businesses expanding rapidly. Add to that, the complex nature of many technology companies’ product or service and providing customer support in this sector can be a challenge. The post Top six call centre challenges facing the technology sector appeared first on Blog | NewVoiceMedia.

Technology 125

Technology outsourcing Enterprise Sales 125

Alorica

JULY 19, 2021

Cali se sigue consolidando como una ciudad atractiva para la llegada de empresas internacionales del sector servicios. Alorica Inc., “Colombia está exactamente donde.

Contact Center 48

Contact Center Customer Experience 48

Ameyo

NOVEMBER 19, 2020

COVID-19 has changed the way brands & consumers interact, and the BFSI sector is not an exception. One of the leading public sector banks viz SBI changed its work-from-home policy to work-from-anywhere in response to Covid-19. Read More » The post Will the Indian Financial Sector Be More Tech-driven Post The Pandemic?

Banking 52

Banking call center software Call Center 52

CSM Magazine

DECEMBER 6, 2022

But getting customer service right is not always easy in a high-pressure sector, which is why you need a partner that invests in the tools, the technology, and the people to help you deliver quality through any customer service channel. By following this you will find the solution that works for your business.

outsourcing 52

outsourcing Customer Service Technology Customer Support 52

Eptica

OCTOBER 31, 2018

Date: Wednesday, October 31, 2018 Author: Pauline Ashenden - Marketing Manager Delivering public sector customer experience at a time of change. Author: Pauline Ashenden - Marketing Manager Driven by budget pressures and rising expectations from citizens public sector organizations are currently undergoing a major change.

Customer Experience 66

Customer Experience Chatbots Self service Best practices 66

Nuance

SEPTEMBER 22, 2022

Here’s what it means for the legal sector. Now, a quarter of a century later, speech recognition and dictation solutions [.]. The post Dragon Speech Recognition is moving to the cloud. appeared first on What’s next.

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Ameyo

JUNE 9, 2020

Well, the cherry on top is that now WhatsApp … How Banks and Financial Sector can Benefit from WhatsApp Business Read More » The post How Banks and Financial Sector can Benefit from WhatsApp Business appeared first on Ameyo.

Banking 52

Banking APIs Customer Service 52

Ameyo

JUNE 9, 2020

Well, the cherry on top is that now WhatsApp … How Banks and Financial Sector can Benefit from WhatsApp Business Read More » The post How Banks and Financial Sector can Benefit from WhatsApp Business appeared first on Ameyo.

Banking 52

Banking APIs Customer Service 52

3CLogic

AUGUST 24, 2021

When it comes to interacting with the public sector, citizens have high expectations. The Problem With Putting Off Public Sector Digital Transformation. Public sector digital transformation isn’t just possible – it’s essential. Digital solutions can vastly improve citizen services.

Government 52

Government Contact Center Self service Technology 52

OctopusTech

JANUARY 9, 2018

This sector, to be honest, is not having its golden days recently. Almost every sector today is growing profoundly by incorporating Outsourcing services in its business. Like every other sector, insurance also hopes to improve its position by holding hands with outsourcing firms and things so far have worked in favour of both.

outsourcing 59

outsourcing Finance Business Process Outsourcing Call Center 59

Branch Mesenger

AUGUST 8, 2019

This issue of Shifto takes a look at the new owner of Barnes & Noble, the newly announced closure of hundreds of both Pizza Hut and Walgreen locations, why overstaffing can cause employees to quit, the emerging sector of ‘wealth work,’ and the very strange habits around food delivery. Happy reading! ??

Surveys 48

Surveys Sales Marketing Management 48

Creative Virtual

JULY 10, 2020

Looking at overall traffic figures gives insights into general trends, but it’s also interesting to dive a bit deeper into individual industry sectors. When we break down the total traffic figures into a handful of sectors, we see that they all experienced a spike in March and April before most levelled off a bit.

Virtual Agent 52

Virtual Agent Banking Self service Government 52