JustCall

FEBRUARY 2, 2024

The platform boasts increased quality live interactions, 1-click emails, voicemails, SMS-es, and branded caller ID, and automates post-sale tasks. Imagine live CRM data seamlessly syncing with your campaign, eliminating the need to wait for a static list before reaching out. Learn more about JustCall’s 100+ integrations.

Sales 52

Sales APIs Engineering CRM 52

AWS Machine Learning

NOVEMBER 6, 2023

Every call to your contact center is an opportunity to learn more about your customers’ needs and how well you are meeting those needs. Additionally, accurate call summaries enhance the customer journey by eliminating the need for customers to repeat information when transferred to another agent.

Contact Center 100

Contact Center CRM Analytics Average Handle Time 100

AWS Machine Learning

NOVEMBER 22, 2022

Companies streaming online movies (OTT platforms), live concerts, or sports events. The restaurant’s IT department lacks sophisticated data analytics, streaming, or AI and machine learning (ML) capabilities to build such a solution. It can be completely serverless, which provides elastic scaling and consumes resources only when needed.

APIs 67

APIs CRM Feedback B2C 67

CSM Practice

SEPTEMBER 25, 2020

Watch the full video below: Read the full transcript to learn more. Full Transcript: . In this episode, Irit Eizips, Chief Customer Officer & CEO at CSM Practice interviews Nick Mehta, Chief Executive Officer at Gainsigh t, on the topic of the Importance of Customer Success Strategy Investments. The Interview: .

Upselling 85

Upselling Surveys Chief Customer Officer Consulting 85

TechSee

MARCH 4, 2024

Generative AI models require large amounts of data to learn from, and preparing this data can be time-consuming and expensive. The models must also be trained, which requires computational resources and expertise. A single human agent can readily monitor multiple concurrent AI interaction transcripts.

Enterprise 109

Enterprise Automotive Average Handle Time Metrics 109

TechSee

MARCH 4, 2024

Generative AI models require large amounts of data to learn from, and preparing this data can be time-consuming and expensive. The models must also be trained, which requires computational resources and expertise. A single human agent can readily monitor multiple concurrent AI interaction transcripts.

Enterprise 109

Enterprise Automotive Average Handle Time Metrics 109

ChurnZero

JUNE 17, 2022

In her role, Bree lives and breathes measurement. She collaborates with CS leadership to create internal learning paths that align with ChurnZero’s CS philosophy, processes, and best practices. Tune into the conversation, view the episode highlights, or read the transcript below. Episode highlights. Irit: Hi everyone.

Metrics 98

Metrics SaaS Surveys Self service 98

RapportBoost

DECEMBER 10, 2018

Read the transcript below: Nicholas Rodriguez: …the highest priorities for Contact Centers that focus on the customer. Learn more and request a demo at talkdesk.com. Also joining us would be Kaye Chapman ; the Learning and Development Manager at Comm 100. No worries! Here’s the archived version. Thanks again Talkdesk.

Customer centricity 40

Customer centricity Contact Center Self service Journey mapping 40

AWS Machine Learning

OCTOBER 11, 2023

In the traditional way, basic batching can be used to increase the throughput and the utilization of the computing resources of the GPU. His expertise lies in Deep Learning in the domains of Natural Language Processing (NLP) and Computer Vision. Dhawal Patel is a Principal Machine Learning Architect at AWS.

Engineering 91

Engineering Benchmark Enterprise Advertising 91

ChurnZero

JUNE 17, 2022

In her role, Bree lives and breathes measurement. She collaborates with CS leadership to create internal learning paths that align with ChurnZero’s CS philosophy, processes, and best practices. Tune into the conversation, view the episode highlights, or read the transcript below. Episode highlights. Irit: Hi everyone.

Metrics 52

Metrics SaaS Surveys Self service 52

AWS Machine Learning

NOVEMBER 27, 2023

Carbyne’s mission is to help emergency responders save lives, and language cannot come in the way of their goals. “AI-powered Managers who have limited time to investigate calls and agent performance spend a significant amount of time listening to call recordings or reading entire transcripts while investigating caller issues.

Analytics 85

Analytics Self service Entertainment Contact Center 85

AWS Machine Learning

NOVEMBER 30, 2023

Databricks is getting up to 40% better price-performance with Trainium-based instances to train large-scale deep learning models. SageMaker now helps customers deploy multiple models to the same instance so that they can share compute resources—reducing inference cost by 50% (on average).

APIs 123

APIs Enterprise Best practices Technology 123

AWS Machine Learning

NOVEMBER 28, 2022

Over the last 5 years, artificial intelligence (AI) and machine learning (ML) have evolved from a niche activity to a rapidly growing mainstream endeavor. It also provides a summary of the documents in a mortgage application package and identifies any missing documents. However, this process adds unnecessary complexity, time, and cost.

Healthcare 82

Healthcare Analytics Banking Enterprise 82

Lumoa

JUNE 22, 2021

Episode Transcript Sofia: Hello and welcome, everyone. And you realise that if you, if you don’t have a customer centric mindset, you’re never going to be able to create good experiences and this line of business good experiences is what you live from. And then I’ve learned also myself quite a bit from that.

Customer centricity 83

Customer centricity Customer Experience Feedback Management 83