CSM Practice

MARCH 13, 2017

In this blog post we’re going to address how to make the customer success team more proactive. In this blog post we’re going to address how to make the customer success team more proactive. Record self-paced or live training (YouTube or your training system). Getting Started: Product Updates.

Education 49

Education Consulting Consulting Accountability 49

ChurnZero

JUNE 28, 2019

Your goal as a player is to prevent horizontal lines of blocks from stacking until they reach the top. If you are a Tetris player or a Customer Success Manager (CSM), you know that small actions can have huge impacts and yield unexpected results. 4 Customer Success Lessons That You Can Learn From Playing Tetris.

B2B 49

B2B B2C Entertainment Customer advocacy 49

ClientSuccess

JULY 23, 2019

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. What is one important lesson you learned in your early customer success days that has had a positive impact on your career? Mentor Questions.

Technology 44

Technology Chief Customer Officer Consulting Consulting 44

Lumoa

OCTOBER 31, 2018

It’s predicted, that by 2020 customer experience will overtake price and product as the key brand differentiator when making consumer choices. We asked 15 experts these three questions to figure out what direction industry is taking: How do you see the future of customer experience? How to overcome those challenges?

Customer Experience 64

Customer Experience Customer centricity Education Consulting 64

SmartKarrot

NOVEMBER 2, 2020

In this mix, it is necessary to find efficient ways to sustain your business. So, retaining customers becomes necessary for any company to sustain itself in this economic turbulence. The best way to know how to retain customers is to hear it from other business owners who do just the same. What do Experts have to say?

Customer retention 21

Customer retention Consulting Consulting Marketing 21

JustCall

JUNE 26, 2023

In the competitive world of real estate, where success hinges on building strong relationships and closing deals, effective lead follow-up is a simple but often overlooked strategy to increase your chances of converting leads into net new customers. Are you ready to take your lead follow-up game to the next level?

Real estate 52

Real estate Chatbots CRM Metrics 52

ClearAction

OCTOBER 2, 2017

The primary job of a customer experience leader is to make it easy for every role in your company to see the customer’s perspective so clearly that it compels them to act differently. The equation for trust is [credibility plus reliability plus confide-ability] divided by [focus on others]. Then say it. Then say it. Then say it.

Customer Experience 78

Customer Experience Journey mapping Management Customer centricity 78

ClientSuccess

MAY 15, 2019

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. What is one important lesson you learned in your early customer success days that has had a positive impact on your career? Question 1.

Chief Customer Officer 45

Chief Customer Officer Engineering Best practices Metrics 45

SmartKarrot

OCTOBER 28, 2022

What is Strategic Account Management? Building value-driven strategic connections with your important clients can aid in long-term development and retention, maximizing the income potential. This approach is called strategic account management for enterprises (also known as key account management).

Accountability 10

Accountability Management Upselling B2B 10

CrazyCall

MAY 20, 2019

Yet, you wouldn’t like to fall behind your competition and what they’re doing. Yet, you wouldn’t like to fall behind your competition and what they’re doing. To help you stay on the front of the race we’ve compiled a list of 97 super-effective sales tips that will help you take your sales skill to the next level. Be transparent.

Sales 123

Sales Coaching Scripts Education 123

Netomi

FEBRUARY 28, 2022

From introducing cryptocurrency to the Latin America market, to offering a free learning online platform for students and playing a key role in the digital transformation of health services, these leaders are making waves in the CX space, and inspiring others along the way. One of her key drivers is employee motivation and empowerment.

Chief Customer Officer 64

Chief Customer Officer Customer centricity Technical Support Contact Center 64