ShepHyken

DECEMBER 5, 2022

Each week, I read many customer service and customer experience articles from various resources. My Comment: Our friends at Centrical have just released an ebook about refining the employee experience (EX). The ebook is “gated,” so you will have to fill out the form to download the book.

Customer Service 173

Customer Service Gamification Customer Support Customer centricity 173

Nicereply

JULY 25, 2022

Look at our ebook tip, recommended articles, and podcast you should listen to. FREE Ebook Tip. In this resource you will find: Essential skills for the support role. Resources to master your skills. We dedicated this episode of Content Pie to the best tips on how to find a new job as a Customer Service Representative.

Customer Service 98

Customer Service Best practices Feedback Customer Support 98

ShepHyken

DECEMBER 23, 2019

Each week I read a number of customer service and customer experience articles from various resources. At the bottom is an excellent ebook that you can download (free of charge) about one-to-one personalization. Get your customer service ready for the next year with the Customer Service Trends 2020 eBook. Good info here.

Customer Service 250

Customer Service Coaching Customer Experience Marketing 250

ShepHyken

NOVEMBER 21, 2016

Each week I read a number of customer service articles from various online resources. My Comment: CustomerGuage has released an “eBook” about the power of NPS (Net Promoter Score). Don’t let the fact that you’ll have to give them your email address deter you for downloading the eBook. Here are my top five picks from last week.

Customer Service 290

Customer Service Surveys Marketing Sales 290

ShepHyken

JANUARY 14, 2019

Each week I read a number of customer service and customer experience articles from various resources. This is an ebook that features ten CX experts’ thoughts and strategies on how to go about it. You’ll have to share your email address to get the download of the ebook, but it’s well worth it.

Journey mapping 231

Journey mapping Customer Service Customer centricity Customer Experience 231

ShepHyken

APRIL 5, 2021

Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. Balancing Humanization and Digitization: 3 Key Customer Service Trends by Jordy Leiser.

Customer Service 302

Customer Service Contact Center Self service Customer Experience 302

ShepHyken

JANUARY 21, 2019

Each week I read a number of customer service and customer experience articles from various resources. Copperberg) We’ve put together a brand new eBook with Shep Hyken looking at Excellence in Service! (My Just a few days ago I received a short summary of the speech in the form of an ebook.

Customer Service 171

Customer Service Customer centricity Customer Experience Marketing 171

TeamSupport

NOVEMBER 30, 2023

We understand that resources are tight, but you can’t afford to miss out on one of the determining factors of business success. Download our ebook, “ Back to the Basics of Customer Support: Making a Plan to Maximize Support Efficiency ” to learn more about upgrading your customer support software today. Interested in learning more?

Customer Service 106

Customer Service B2B Customer Support Customer centricity 106

CSM Magazine

FEBRUARY 11, 2021

New Calabrio ebook provides practical advice and strategies from three award-winning organisations. Insights from these analytics-driven contact centres have been captured in a free to download ebook to help other businesses support different ways of working in turbulent times. Doing business has never been more unpredictable.

Analytics 59

Analytics Average Handle Time Metrics Customer Experience 59

Beyond Philosophy

MARCH 7, 2024

Before they invest a ton of resources in fixing things or improving the customer process, they need to know that they will get money back on that investment. Get access to your free ebook here , and why not tell a friend? Doing so will result in improved revenues and increased customer loyalty and advocacy.

Customer emotions 195

Customer emotions Construction Surveys Finance 195

Provana

SEPTEMBER 11, 2022

This eBook reviews the basics of Business Process Management, including the SMB Outsourcing Guide, Transition Management, Production Management, SOP Management, Resource Management, Compliance Management, Results & KPIs. Download the ebook to explore more.

outsourcing 40

outsourcing Management 40

ClientSuccess

NOVEMBER 9, 2022

High-performance sales and marketing teams have relied on operations resources for years to streamline operations, optimize workflows, and ensure efficient processes. Operations resources are highly trained professionals who look for every way to improve processes and allow teams to operate on a higher level.

SaaS 68

SaaS Metrics CRM Sales 68

ClientSuccess

DECEMBER 19, 2022

This playbook should include tips on how to diagnose problems, define troubleshooting processes, and provide resources that can be used to help solve customer issues. Training & Education Playbook: CSMs need to be able to provide customers with information and resources on a variety of topics, from product features to best practices.

Upselling 72

Upselling Education Best practices Sales 72

ShepHyken

MARCH 1, 2021

Each week I read a number of customer service and customer experience articles from various resources. Centrical) This eBook explains how you can make work from home – work. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too.

Journey mapping 196

Journey mapping Customer Service Customer centricity Self service 196

Nicereply

SEPTEMBER 22, 2022

A new episode is out and as usual, you’ll find here recommended articles and ebook tips that lead to achieving long-term customer satisfaction. If you want to dig deeper into the topic of customer experience, check out the following resources. What makes a customer experience an outstanding experience? Recommended articles.

Customer Experience 72

Customer Experience Multi-channel support Customer effort Customer Support 72

ClientSuccess

OCTOBER 25, 2022

These strategic meetings are a chance for customer stakeholders (including executive sponsors, primary contacts, and other vital resources) to meet with resources from across a vendor team – sales and strategic account representatives, implementation teams, product teams, etc. – to make sure things are on track.

Accountability 74

Accountability Upselling Metrics Sales 74

ClientSuccess

JANUARY 11, 2023

To help organizations get the most out of this important function, there are now a variety of resources available: from websites and white papers to webinars, conferences and technologies. Learn more about building customer loyalty in this ebook. Why Follow the Golden Rule? So why not start right away? You’ll be glad you did!

Benchmark 80

Benchmark Upselling Education Best practices 80

ClientSuccess

MARCH 8, 2023

Remember these tips the next time you write a follow-up email, and you’ll surely delight your customers and build a more substantial, loyal customer base.

Personalization 79

Personalization Feedback Marketing Sales 79

ChurnZero

MARCH 3, 2022

That’s why its useful to look to others in the industry to provide advice and resources to guide you along the way. To help do just that, we have proudly built an expansive library of Customer Success Resources on our site. In this article you will find a roundup of the top five Customer Success resources brought to you by ChurnZero.

SaaS 98

SaaS Customer retention Surveys Consulting 98

ChurnZero

MARCH 14, 2024

To demystify the process, we’ve outlined a comprehensive seven-step framework in our latest eBook, “The Guide to Book Shifts in Customer Success” and provided some real-world insights from a book shift we did here at ChurnZero.

Best practices 52

Best practices Accountability Management Metrics 52

ClientSuccess

FEBRUARY 15, 2021

In addition to your vast toolkit of customer success solutions, tools, and resources, there is one secret weapon to include to build strong customer relationships: customer-first service. Share new content and resources with your customer contacts, including eBooks, webinars, and product notes, to help boost their product value.

Benchmark 59

Benchmark Upselling Accountability Customer centricity 59

Lumoa

MAY 19, 2022

Through our ecommerce apps ebook, we aim to establish a connection between factors that impact the customer experience and the influence that these variables have on satisfaction levels. Better Resource Allocation It’s estimated that 3 out of 5 consumers in the US are willing to share personal data with companies that make them feel valued.

Feedback 83

Feedback Sales Customer Experience Accountability 83

TechSee

MARCH 17, 2020

Aside from resulting in higher success rates, it also frees up the company’s human resources for strategic activities. For a deeper dive into these transformative applications, download TechSee’s new eBook , “Artificial Intelligence: a New Frontier for Field Service,” which is crammed with use cases and practical field service examples.

Enterprise 109

Enterprise Customer centricity Wait times Self service 109

ClientSuccess

OCTOBER 18, 2022

Looking for more resources on having strategic conversations with customers? . You can find more resources on having strategic conversations with customers here: Webinar: How to Have More Strategic Customer Conversations. eBook: Customer Success Best Practices from 20+ Executives. The post Big Customer Conversation?

Best practices 72

Best practices Upselling Coaching Accountability 72

ClientSuccess

NOVEMBER 2, 2022

Cultivating the customers already in your business book is an effective, efficient, and cost-savvy way to grow your business organically without investing time and resources into finding new customers. eBook: 5 Ways To Surprise & Delight Your Customers. Want to learn more? Toolkit: Churn Management Toolkit.

Customer retention 70

Customer retention Upselling SaaS Accountability 70

ClientSuccess

AUGUST 17, 2022

You can learn more about building customer loyalty and improving retention with these additional resources and solutions: Webinar: The Customer Success Trust Framework. eBook: 3 Steps To Putting Your Customer First This Year. Deliver the ultimate experience to your customers with ClientSuccess. Toolkit: How To Build Customer Loyalty.

Customer retention 82

Customer retention Feedback Sales Marketing 82

ClientSuccess

JULY 20, 2022

You can get more tips with these additional resources from ClientSuccess : Webinar: Account Reviews: Simple but Strategic Ways to Successfully Navigate Customer Partnerships Together. eBook: 3 Steps To Putting Your Customer First This Year. Want to learn more about gathering and using customer feedback?

Feedback 89

Feedback Surveys Accountability 89

ClientSuccess

JANUARY 19, 2022

Declining Health Score: While most playbooks are designed around a specific stage in a customer lifecycle, they can also be great resources for action when an issue arises. To this end, building a renewal-specific playbook can give your CSMs the tools and resources they need to effectively and confidently manage this stage with any customer.

Metrics 77

Metrics Management 77

ClientSuccess

JANUARY 12, 2022

You can get more information and resources on building strong executive relationships with customers with these additional resources from ClientSuccess : Webinar: How To Measure The Strength of Your Customer Relationships. eBook: Customer Success as a Culture: Customer Success Leaders Edition.

Benchmark 75

Benchmark Finance Marketing 75

Interactions

MARCH 2, 2023

However, controlling costs are just one factor influencing business decisions about resource allocation. Our latest ebook provides valuable insights into how investing in customer experience can boost customer satisfaction, improve brand reputation, and ultimately increase revenue. Download here.

Airlines 62

Airlines Self service Customer retention Consulting 62

ClientSuccess

JUNE 15, 2022

You can explore additional ideas, strategies, and resources to optimize your career as a customer success professional with this additional content from ClientSuccess: eBook: Customer Success as a Culture: Customer Success Leaders Edition. eBook: CSM from the Trenches: Implementing Customer Success. Want to learn more?

SaaS 52

SaaS Education Sales Marketing 52

ClientSuccess

FEBRUARY 15, 2022

During this thirty or forty-five-minute discussion, your team or sales team interview resource should ask questions covering revenue management, customer success and sales collaboration experience, risk mitigation, and customer advocacy. Check out these corresponding ClientSuccess resources: . Customer Success + Marketing.

Customer advocacy 81

Customer advocacy Sales Marketing Surveys 81

ClientSuccess

AUGUST 3, 2022

You can learn more about different customer success metrics, including how to incorporate lesser-known metrics like First Contact Resolution Rate into your team’s data strategy, with these additional resources from ClientSuccess : Webinar: How to Have More Strategic Customer Conversations. eBook: Implementing Customer Success.

Metrics 79

Metrics Accountability Call Center Feedback 79

ClientSuccess

NOVEMBER 2, 2020

5 resources to set your CSMs up for success. Luckily for customer success teams, there is no shortage of resources available. There are tons of message boards out there, but this is one that is constantly updated and full of great resources. What other resources does your team use? Customer Success eBooks.

Chief Customer Officer 70

Chief Customer Officer SaaS Education Best practices 70

The Center for Client Retention

NOVEMBER 14, 2017

TCFCR’s 2018 Retail Trends is now available as a FREE eBook, which can easily be downloaded onto your computer or favorite mobile device for easy browsing ability. Take a look at what trends we expect to see in 2018 by downloading our FREE eBook today!

Technology 74

Technology Customer Experience Customer Service 74