TeamSupport

JULY 20, 2023

Efficiently managing customer support workflows is vital for businesses aiming to deliver exceptional customer experiences. Recognizing these struggles, we here at TeamSupport are proud to launch a groundbreaking enhancement to our Jira integration. Full visibility into issues and tickets is just a few clicks away.

Customer Support 98

Customer Support Engineering Customer Experience Management 98

Comm100

APRIL 10, 2024

In this regard, AI can help relieve the stress by being integrated into a more structured approach to customer service. Optimizes workflows to create a better, quicker service. Optimizes workflows to create a better, quicker service. Delivers training and onboarding assistance to new customer service agents.

Customer Service 84

Customer Service Chatbots Analytics Big data 84

TechSee

MAY 18, 2023

It allows customers to connect with support agents or field technicians, who can guide them through complex processes or troubleshoot issues using live video streams and advanced tools, offering both self-service and full-service options. That leads to the question, why are so many partners quickly adopting TechSee’s VIS platform?

Telecommunications 109

Telecommunications Self service Best practices Customer Experience 109

Vistio

APRIL 22, 2024

These public instances serve as a cautionary tale, highlighting the importance of a thoughtful and phased approach to AI integration. One effective strategy is to use AI as a training or agent guidance tool within your contact center. Agent Empowerment: AI can be a valuable ally for your customer service agents.

Contact Center 52

Contact Center Agent Empowerment Best practices Chatbots 52

Zappix

MARCH 13, 2024

By leveraging its expertise in digital engagement and transforming customer experiences, Zappix empowers utility companies to integrate digital technologies into their service delivery strategy seamlessly. Zappix’s AI-Powered Digital Engagement Platform integrates with existing back-end systems, such as ERP and CRM.

Self service 52

Self service Interactive Voice Response Analytics CRM 52

TeamSupport

DECEMBER 8, 2023

Do you need an enterprise solution, or do you have a smaller group that just needs a modern ticketing system to simplify their workflow? Are your agents highly specialized, or do they answer more general customer questions? This integration ensures a unified approach to customer interactions and prevents information silos.

Customer Support 105

Customer Support Analytics Upselling Customer centricity 105

NobelBiz

DECEMBER 19, 2023

Metrics and KPIs in a call center can range from tracking the time agents spend on a task to the number of calls they take per hour. We’re talking about integrated customer relationship management (CRM) systems, intelligent routing algorithms, and automated ticketing systems, to name a few.

Call Center 106

Call Center Management Wait times Contact Center 106

JustCall

AUGUST 31, 2023

We’re excited to unveil enhanced capabilities being added to the JustCall x Zapier integration. Our native integration with Zapier helps create seamless and automated workflows across various business applications your cloud phone system is linked with. Easily monitor your business-critical workflows with Zapier.

SaaS 59

SaaS CRM Personalization Metrics 59

VirtualPBX

APRIL 10, 2024

Last week we announced the newest product to our lineup The VirtualPBX Contact Center. They also resolve issues and provide information about products or services. With call monitoring capabilities including whisper and barge, supervisors can provide real-time guidance and support to agents. But what is a contact center?

Contact Center 59

Contact Center Wait times CRM Healthcare 59

Fonolo

FEBRUARY 14, 2023

Call center automation is one of the best ways to improve your customer experience, increase agent happiness, and light up your KPI dashboard in the best possible way! Call centers must deliver consistent, accurate information, and automation can help meet this goal while improving the customer experience and reducing agent stress.

Call Center 135

Call Center Contact Center Wait times Chatbots 135

Vistio

APRIL 14, 2024

The journey towards AI integration requires a strategic approach that acknowledges the potential pitfalls while maximizing the benefits. Add an Agent Guidance Tool: Equip your agents with AI-powered guidance tools that enhance their productivity and decision-making. Are you ready to embark on the AI journey?

Contact Center 52

Contact Center Best practices Chatbots Technology 52

JustCall

APRIL 3, 2024

They are tireless assistants handling manual dialing while your agents focus on closing sales or generating leads. With auto dialers, your agents can effortlessly connect with live prospects, avoiding busy signals or voicemails. It gives 5x results by optimizing connections (intelligent routing) and decreasing agent idle time.

Sales 52

Sales CRM Scripts APIs 52

Zappix

FEBRUARY 6, 2024

PRWEB) Feb 6, 2024 Zappix , a leading provider of AI-Powered Digital Engagement Platform, is delighted to announce the launch of the enhanced Zappix Digital Outreach product. Automated workflows seamlessly orchestrate all interactions, streamlining communication processes and ensuring timely, relevant engagements. BURLINGTON, MASS.

Interactive Voice Response 52

Interactive Voice Response Analytics Self service Enterprise 52

JustCall

JANUARY 29, 2024

To help you make a decision you won’t regret, we’ve compiled this comprehensive JustCall vs Kixie sales dialer comparison that covers key areas, including pricing, features, integrations, usability, and customer support. PowerCall is also more expensive, if pricing is important to you (duh). Kixie gets the basics right but falls short here.

Sales 52

Sales APIs Analytics Abandon rate 52

TeamSupport

APRIL 12, 2023

The requests are often recurring, and a technology-based customer support tool is needed to implement an agent workflow that allows easy and efficient management of each customer request. Customer service agents are master multi-taskers having to juggle phone lines, live chats, ticket management, etc.

Customer Support 98

Customer Support Management Service level Best practices 98

TeamSupport

APRIL 23, 2024

By providing timely assistance, agents can establish themselves as partners. Technology has transformed traditional processes to enable companies to optimize their operational patterns, helping agents and customers alike achieve resolution quicker. It leads to faster production cycles, lower operational costs, and boosts productivity.

Customer Support 52

Customer Support Technology Analytics Feedback 52

Hodusoft

JULY 19, 2023

Here are some of the key benefits: Enhanced Customer Service : Inbound call center software boosts customer service by offering features that help agents manage incoming calls effectively. Agents are able to handle more calls in less time, enabling enhanced productivity. This can lead to cost savings in staffing expenses.

call center software 98

call center software Call Center Interactive Voice Response Average Handle Time 98

aircall

FEBRUARY 23, 2022

We’ve been building richer conversations together since 2016—and this partnership expansion is just one way we’re continuing to increase productivity and empower sales and support teams to have more impactful conversations, by: Having all the information at their fingertips, which allows for a smooth experience as soon as the phone rings.

Customer centricity 127

Customer centricity CRM Sales Customer Experience 127

Fonolo

FEBRUARY 14, 2023

To find the answer, you need to evaluate your current call center workflow and identify opportunities for automation. Call center automation is the practice of using technology to tackle manual, time-consuming tasks on behalf of your agents. After all, an agent who enjoys their daily work is more likely to provide good service.

Call Center 142

Call Center Interactive Voice Response call center software CRM 142

NobelBiz

MARCH 19, 2024

Call center dashboards provide the kinds of insights and metrics that contribute to having improved agent performance and more successful campaigns. From call volume and trends to agent performance, customer satisfaction, and operational efficiency, these dashboards provide a holistic view of the contact center ecosystem.

Call Center 59

Call Center Average Handle Time Abandon Call Contact Center 59

TeamSupport

JULY 25, 2023

So, your company invests in the training needed to ensure your agents know the product and can help the customer use it. Yet, a major challenge is the technology customer support agents use, which slows down productivity. The agent starts by answering a customer’s inquiry via chat. What is the price of this item?

Customer Support 98

Customer Support Chatbots Self service Customer Service 98

TeamSupport

FEBRUARY 1, 2024

TeamSupport facilitates seamless collaboration and streamlines workflows. Additionally, by automating routine tasks, it frees up time for support agents to focus on complex issues, improving efficiency and productivity. These components work in harmony to help businesses adopt a more customer-centric approach.

Customer Support 52

Customer Support Customer centricity First call resolution outsourcing 52

NobelBiz

DECEMBER 5, 2023

With advanced VoIP features like simultaneous ringing and call queues, call forwarding enhances productivity and customer service. Additionally, VoIP allows for flexible call forwarding, enabling agents to receive calls on various devices, and promoting mobility and remote work.

voip 104

voip Cloud contact Contact center software Contact Center 104

TechSee

MARCH 11, 2024

Industry events and news coverage are full of companies offering Generative AI , Conversational AI, chatbots, and AI Agents. Understanding Conversational AI Conversational AI refers to technologies that users interact with through a natural, conversational interface, like chatbots or virtual agents.

Chatbots 124

Chatbots Enterprise Scripts Virtual Agent 124

JustCall

JANUARY 23, 2024

San Francisco, August 14, 2023 – JustCall today announced it has launched JustCall CTI App on Salesforce AppExchange, empowering customers to transform their communications by delivering comprehensive, hassle-free workflows for sales and support teams, leveraging AI-powered agent-assistance tools to enhance calls and contact center support.

Outbound sales 52

Outbound sales contact center solutions Contact Center SaaS 52

TeamSupport

APRIL 11, 2024

Manufacturing involves the process of transforming raw materials into finished products across industries and geographies. This encompasses diverse and significant complexities to accomplish tasks ranging from automobile production to chemical refinement.

Multi-channel support 40

Multi-channel support Customer Support Chatbots Self service 40

NobelBiz

MARCH 26, 2024

CXA stands for Customer Experience Automation, a strategic approach that integrates automation tools and software within call centers to enhance the customer journey. Automated customer support: Utilizing automation to handle routine customer inquiries and issue resolutions, freeing up human agents for more complex tasks.

Best practices 52

Best practices Interactive Voice Response Customer Experience Contact Center 52

JustCall

MAY 11, 2023

As a leading communication system for customer-facing teams, JustCall offers integration with 100+ CRM, helpdesk, and business tools. How Does this Integration Help? How Does this Integration Help? Agents and brokers have enough to take care of outside of having to focus on building and optimizing their tech stack.

Real estate 52

Real estate Call Logging CRM Sales 52

JustCall

AUGUST 7, 2023

By automating daily, time-consuming activities, businesses can now boost agent productivity by a significant margin. A recent National Bureau of Economic Research study states that introducing AI-based conversational assistants to customer support agents resulted in a 14% boost in the number of issues resolved per hour.

Chatbots 52

Chatbots Analytics Marketing Customer Support 52

Playvox

FEBRUARY 6, 2024

In an era of agent turnover, budget cuts, and fleeting customer loyalty, it’s useful to explore the evolution of quality management from its traditional, compliance-focused roots to a modern, customer-centric approach. Companies began by creating checklists to ensure agents were meeting all requirements on calls.

Quality management 83

Quality management Customer centricity Management Contact Center 83

JustCall

APRIL 3, 2024

It shows more customers are interested in your product or service. This blog unlocks the secrets of using IVR automation with JustCall to handle high call volume with ease and free up your agents for what matters most! Individuals can connect over the phone to learn more about products, services, special offers, and discounts.

Sales 52

Sales Interactive Voice Response Abandon rate Wait times 52

AWS Machine Learning

NOVEMBER 26, 2023

It enables you to improve customer engagement by powering personalized product and content recommendations in websites, applications, and targeted marketing campaigns, with no ML expertise required. We are integrating generative AI with Amazon Personalize in order to deliver hyper-personalized experiences to our users.

Personalization 103

Personalization Customer Experience APIs Entertainment 103

Global Response

JANUARY 22, 2024

This allowed businesses to filter inbound calls and assign them to different agents. Calls can easily be directed to the right departments and agents. Customers can seamlessly switch between channels without repeating information, and agents can pick up where the conversation left off. 1980s : Development of 0800 phone numbers.

Call Center 62

Call Center outsourcing Interactive Voice Response voip 62

JustCall

MARCH 28, 2023

A sales workflow is the overarching plan or process that sales teams use to achieve their sales goals. For sales leaders, a well-thought-out sales workflow helps maximize sales potential and boosts team efficiency. Modern sales teams move towards sales success by adding automation to their workflows.

Sales 52

Sales Coaching Feedback Surveys 52

Comm100

OCTOBER 17, 2023

They can handle basic queries, guide users, or escalate issues to human agents. Human-bot harmony – Balancing human personability with automation efficiency Crucially, all automation software must be balanced with human agent support. Ticketing Systems: Automatically create, assign, and track customer service requests.

Customer Service 73

Customer Service Interactive Voice Response Multi-channel support Multichannel 73

Hodusoft

JULY 21, 2022

Call center software plays an integral role in the success of businesses in all sectors, including insurance. Creating an exceptional customer experience is not just about providing customers with the product or services they require. Integrate Omnichannel Approach to Enhance Communication. It’s much more than that!

call center software 98

call center software Customer Service Call Center Customer centricity 98

Calltools

NOVEMBER 1, 2023

However, integrating new technologies with your existing software can make you even more successful. An integrated CRM dialer can provide myriad benefits for your contact center. An integrated CRM dialer can provide myriad benefits for your contact center. What is an Integrated CRM Dialer?

CRM 52

CRM Sales Customer Experience Contact Center 52