The Best Advice for Contact Centers in 2018: The Experts Weigh In
Fonolo
AUGUST 29, 2018
More than just knowledge about the products, services, and solutions that the company offers, the customer wants the rep to be knowledgeable about them; what they’ve bought in the past; why they’ve called in the past; and more. Knowledgeable reps know their products and their customers.”. Learn more about Shep here and here. .
Let's personalize your content