AWS Machine Learning

FEBRUARY 1, 2024

Data is the foundation to capturing the maximum value from AI technology and solving business problems quickly. To unlock the potential of generative AI technologies, however, there’s a key prerequisite: your data needs to be appropriately prepared. Prerequisites Before starting, you need an AWS account.

Technology 82

Technology Accountability Personalization Management 82

NobelBiz

APRIL 30, 2024

AI-based call centers are revolutionizing how businesses interact with their customers. An AI-based call center utilizes artificial intelligence technologies to manage and improve customer interactions. An AI-based call center utilizes artificial intelligence technologies to manage and improve customer interactions.

Call Center 105

Call Center Chatbots Virtual Agent Contact Center 105

NobelBiz

APRIL 30, 2024

AI-based call centers are revolutionizing how businesses interact with their customers. An AI-based call center utilizes artificial intelligence technologies to manage and improve customer interactions. An AI-based call center utilizes artificial intelligence technologies to manage and improve customer interactions.

Call Center 104

Call Center Chatbots Virtual Agent Contact Center 104

OctopusTech

MAY 27, 2024

What is AI for SEO? Many organizations are incorporating artificial intelligence (AI) into their strategies, including search engine optimization (SEO). Why is AI for SEO Important? A major limitation is that AI-generated content is rarely ready for immediate publication. How to use AI for SEO?

Engineering 62

Engineering Analytics Personalization Marketing 62

TechSee

MARCH 11, 2024

Industry events and news coverage are full of companies offering Generative AI , Conversational AI, chatbots, and AI Agents. As a result, it can be very challenging to assess Conversational AI providers. Many Conversational AI providers offer integrated reinforcement learning, which improves AI performance over time.

Chatbots 124

Chatbots Enterprise Scripts Virtual Agent 124

Comm100

DECEMBER 12, 2023

From nuanced personalization powered by AI to the seamless experience of omnichannel, these trends are not mere shifts – they’re transformative forces. We’ll explore how Generative AI is changing the very fabric of customer interactions, while balancing this automation with emotional intelligence.

Customer Service 89

Customer Service Chatbots APIs Government 89

AWS Machine Learning

APRIL 11, 2024

AWS was delighted to present to and connect with over 18,000 in-person and 267,000 virtual attendees at NVIDIA GTC, a global artificial intelligence (AI) conference that took place March 2024 in San Jose, California, returning to a hybrid, in-person experience for the first time since 2019.

Entertainment 93

Entertainment Marketing Best practices Technology 93

TeamSupport

DECEMBER 8, 2023

Outline the essential features you require, such as knowledge base capabilities, live chat, omnichannel support, and integrations. Omnichannel Support Customers today expect a seamless experience across various channels, from email and social media to live chat and phone support. It can also slow down your onboarding process.

Customer Support 105

Customer Support Analytics Upselling Customer centricity 105

CSM Magazine

MAY 10, 2024

RingCentral has upgraded its platform to allow easy integration of AI, video, and social messaging features into workflows without coding. The new RingSense AI APIs enable users to generate transcriptions, summaries, and speaker identification from audio and video content.

APIs 52

APIs Personalization Customer Service Customer Experience 52

CSM Magazine

MAY 10, 2024

just rolled out Orchestrator LLM, a smart agent model that steps up customer chats by pinpointing questions right on target, remembering past talks, and flipping through topics smoothly across different platforms. claim a 60% increase in customer satisfaction, 60% reduction in operational costs and a 50% increase in agent productivity.

Personalization 52

Personalization Customer Service Customer Experience 52

TechSee

MARCH 11, 2024

Industry events and news coverage are full of companies offering Generative AI , Conversational AI , chatbots, and AI Agents. As a result, it can be very challenging to assess Conversational AI providers. Many Conversational AI providers offer integrated reinforcement learning, which improves AI performance over time.

Chatbots 109

Chatbots Enterprise Scripts Virtual Agent 109

Win the Customer

JANUARY 20, 2020

This article will look at why a business should integrate live chat as well as AI to their eCommerce business as well as how to integrate them correctly to your eCommerce business. The Benefits of Live Chat Software. Better customer service – It’s no secret that customers love live chat.

Chatbots 159

Chatbots Feedback Surveys Sales 159

Lumoa

JANUARY 15, 2024

When customers shop in physical stores, they might have several questions about a product: Is it available in a different size? Conversational commerce is all about interacting with customers through various communication tools, like live chat, chatbots, and contact centers. What’s the warranty?

Customer Experience 83

Customer Experience Chatbots Best practices Metrics 83

AWS Machine Learning

MARCH 29, 2024

Amazon Lex provides advanced conversational artificial intelligence (AI) capabilities to enable self-service support for your organization’s contact center. In this post, we are focusing on the chat channel to show how to use Amazon Lex and the Amazon Lex Web UI to enable live agents to interact with your customers in real time.

Cloud contact 88

Cloud contact Chatbots Contact Center APIs 88

Comm100

APRIL 10, 2024

AI is reshaping countless industries and services, and customer service is one such area that is changing for the better. In this article, we will discuss how the combination of AI and human intuition can be applied to a range of sectors to help solve problems preemptively.

Customer Service 96

Customer Service Chatbots Analytics Big data 96

Connect

APRIL 18, 2024

Applying artificial intelligence (AI) in the contact centre has emerged as a prolific trend as the hype around Generative or Gen AI – the next iterative advancement in the technology – gathers pace. However, Gen AI is not a plug-and-play solution. As such, the journey to Gen AI requires careful planning and implementation.

Virtual Agent 88

Virtual Agent Chatbots Average Handle Time Engineering 88

The Northridge Group

APRIL 22, 2024

In our 3-part series: People, Process, & Technology — and the Intersection of AI, we have asked industry leaders in technology, people and process management to explain what AI is, what it isn’t, and how it can be a benefit (and a curse) in each area. But how will AI tools effect that? Can AI fix customer service?

Technology 76

Technology Coaching outsourcing Customer centricity 76

COPC

APRIL 1, 2024

Technological advancements, notably artificial intelligence (AI), fuel customer experience transformation. This pursuit includes engaging employees, reducing operational costs, and boosting product and service performance. With the advent of generative AI (GenAI) and large language models (LLMs), we are in an era of exponential change.

Customer Experience 89

Customer Experience Gamification Benchmark Chatbots 89

Totango

APRIL 18, 2023

Leveraging the power of AI, we can take a big step forward to boost productivity, reduce the time it takes to accomplish tasks, and adapt more quickly to new goals and contexts – and thus make customer success a significant growth engine for our companies.

Engineering 99

Engineering Accountability Enterprise Sales 99

TeamSupport

JULY 13, 2023

With the advent of this solution, a massive wave of influence has sparked, prompting businesses everywhere to explore ways to leverage AI of this nature. In our realm, businesses are looking to use AI technology to improve their operations, provide exceptional service, and increase customer support efficiency.

B2B 98

B2B Customer Support Customer emotions Customer Care 98

AWS Machine Learning

DECEMBER 12, 2023

The launch of ChatGPT and rise in popularity of generative AI have captured the imagination of customers who are curious about how they can use this technology to create new products and services on AWS, such as enterprise chatbots, which are more conversational. This step deploys Chat Studio to the web.

Chatbots 95

Chatbots Enterprise APIs Best practices 95

Comm100

MARCH 20, 2024

Live chat for immediate, real-time engagement Implementing live chat on government websites allows for immediate communication between citizens and government representatives. Learn how WCB Manitoba adopted Comm100 Live Chat to improve customer satisfaction in the video below: 1. You can read the full story here.

Government 87

Government Chatbots Self service Wait times 87

Comm100

OCTOBER 17, 2023

Customer service automation software are tools designed to automate and streamline customer support processes, often powered by AI. Here are the key features, channels and tools of customer service automation software: Chatbots : These are AI-driven tools that can engage with customers in real-time on websites, apps, or messaging platforms.

Customer Service 84

Customer Service Interactive Voice Response Multi-channel support Multichannel 84

TeamSupport

NOVEMBER 6, 2023

To achieve that level of responsiveness, your business needs live chat—providing a way for customers to interact with you at any time, day or night. But not all messaging and live chat software is created equal. From small startups to larger entities like Salesforce and Zendesk , companies have many options for live chat software.

CRM 59

CRM Customer Support Customer Experience Sales 59

Helpware

JULY 4, 2023

Advances in artificial intelligence (AI) have improved many aspects of our daily lives. Are social apps responding to your chat messages at odd hours? They’re all products of AI. Specifically, AI and machine learning are enhancing contact center operations and remote team management.

Contact Center 81

Contact Center outsourcing Advertising Customer Support 81

Comm100

APRIL 22, 2024

The productivity of your customer service agents directly impacts your company’s success. Enhanced agent productivity not only accelerates response times but also elevates the overall quality of service. Live chat systems provide a seamless communication channel for real-time customer interactions.

Chatbots 54

Chatbots Feedback Customer centricity Wait times 54

TeamSupport

DECEMBER 20, 2023

Whether it's email, live chat, telephone support, or online forms, providing consistent and integrated support across these channels is crucial. Invest in AI-Powered Technologies Artificial intelligence (AI) and machine learning technologies continue to revolutionize customer support.

Customer Support 108

Customer Support Feedback Chatbots CRM 108

AWS Machine Learning

JANUARY 9, 2024

With the rapid adoption of generative AI applications, there is a need for these applications to respond in time to reduce the perceived latency with higher throughput. This solution will help you build interactive experiences for various generative AI applications such as chatbots, virtual assistants, and music generators.

APIs 100

APIs Engineering Accountability Gamification 100

TeamSupport

NOVEMBER 6, 2023

To achieve that level of responsiveness, your business needs live chat—providing a way for customers to interact with you at any time, day or night. But not all messaging and live chat software is created equal. From small startups to larger entities like Salesforce and Zendesk , companies have many options for live chat software.

CRM 52

CRM Customer Support Customer Experience Sales 52

CSM Magazine

APRIL 16, 2024

It’s quick, supports a variety of content types, and streamlines your productivity by allowing seamless information collection on the go. It allows for quick copying or redirecting of messages from various sources, including channels and chats, with virtually no delay.

Management 52

Management Personalization Accountability Customer Support 52

TeamSupport

APRIL 23, 2024

Harnessing the Power of Technology In addition to its unique core features, TeamSupport leverages automation and AI to enhance the skill set of agents. AI-driven solutions not only streamline operations, but also empower companies to stay ahead of evolving expectations. Take a product tour or book a demo with us today.

Customer Support 52

Customer Support Technology Analytics Feedback 52

Fonolo

MARCH 16, 2023

Dennis Wakabayashi, CX Expert, Team Wakabayashi: “I see new kinds of data that we’ve never seen before plugging into customer care; digital footprint metrics like number of chats, or number of clicks to the website, or other additional steps in the customer journey. AHT includes hold time, call transfers, and after call work, too.

Contact Center 151

Contact Center Average Handle Time First call resolution Metrics 151

Help Scout

JUNE 8, 2021

Artificial intelligence (AI) shows incredible promise in 2021, but the experience of interacting with an AI chatbot is more like talking to a distracted toddler than it is to Tony Stark’s Jarvis. Still, using AI chatbots for customer service makes plenty of sense. So is it time to set up your first AI chatbot and set it to work?

Chatbots 144

Chatbots Self service Technology Customer Service 144

SmartAction

DECEMBER 8, 2023

However, the center faced challenges that seemed insurmountable – until Alex discovered the magic of conversational AI. The Beginning of a Transformation Alex’s journey began with a simple yet powerful idea: automating routine tasks with conversational AI virtual agents.

Virtual Agent 79

Virtual Agent Contact Center Upselling Interactive Voice Response 79

SmartAction

NOVEMBER 1, 2023

When used in business, conversational artificial intelligence (AI) supports overall call center operations by providing self-service options, 24/7 availability, and real-time data and analytics – while lowering costs and increasing profits. What Conversational AI Offers Sales in 2022 increased by 67% when using conversational AI.

Contact Center 65

Contact Center Virtual Agent Interactive Voice Response Chatbots 65

Bill Quiseng

JUNE 21, 2023

You have sold them a product or service that meets their wants or needs. Consistently deliver a low-cost, no-cost “a little better than the average experience that customers expect” product or service so tediously repetitive that you feel it is boring, but to the customer, at that moment, you are Magnificent! Be Magnificently Boring!

B2C 134

B2C B2B Personalization Customer Support 134

AWS Machine Learning

APRIL 8, 2024

In this post, we explore how to harness the power of LlamaIndex , Llama 2-70B-Chat , and LangChain to build powerful Q&A applications. Llama 2-70B-Chat Llama 2-70B-Chat is a powerful LLM that competes with leading models. It is not recommended that you use this credential in a production environment.

APIs 95

APIs Engineering Accountability Construction 95