CallSource Insights

JANUARY 21, 2020

Learn how to best comply with CCPA and other new privacy laws. On January 1st, 2020 the California Consumer Privacy Act (CCPA) went into effect. To learn more about the CCPA and how it may affect your business practices, you can read more details on the Attorney General’s website.

Consulting 52

Consulting Consulting Personalization Sales 52

Inbenta

NOVEMBER 29, 2022

Data Privacy and Security. You want to make sure that you’re partnered with a business that understands the importance of the privacy of your customer’s data and the importance of security. Inbenta is also compliant with the California Consumer Privacy Act, Cal. the “CCPA”). Code §§ 1798.100 et seq.

Chatbots 90

Chatbots Customer Experience Healthcare Personalization 90

JustCall

OCTOBER 25, 2023

Adhering to data privacy and compliance laws can be difficult : With regulations like GDPR and CCPA, it’s essential to ensure that your call tracking expansion complies with data privacy laws. For 90% of customers, it is easier to trust a company if they have a firm privacy policy.

Interactive Voice Response 52

Interactive Voice Response Contact Center First call resolution Metrics 52

TechSee

JULY 17, 2023

Data Privacy, Security, and Regulatory Compliance Any LLMs interacting directly with customers or processing IP-sensitive data must have robust security measures in place from the outset.

Best practices 109

Best practices Customer centricity Chatbots Education 109

Comm100

MARCH 30, 2021

Nearly three-quarters (72%) of Americans say they are ‘very concerned’ to ‘extremely concerned’ about their online privacy. At Comm100, we take security and privacy very seriously across our whole platform, including Comm100 Free Live Chat. When it comes to privacy and data protection, there can be no compromise.

Personalization 52

Personalization Customer Service Marketing Management 52

Global Response

JANUARY 31, 2024

It encompasses: The protection of customer data and privacy The use of fair and transparent communication practices The adherence to ethical business practices There are numerous regulations to be aware of. Many states have additional privacy regulations, call recording laws, and specific telemarketing regulations.

Call Center 62

Call Center Telemarketing Government Healthcare 62

Comm100

FEBRUARY 13, 2023

Ethical and privacy concerns When new technologies like ChatGPT are introduced to the public, they often come with ethical and privacy concerns until it becomes clear how and why data is being used. In the case of ChatGPT, concerns exist around not only how data is used, but also how it has been collected and stored.

Management 78

Management Education Chatbots Technology 78

CSM Magazine

JUNE 12, 2020

Therefore, data privacy was not as big of a concern as it is today. As a result, data privacy has become a huge concern. And that is why the privacy of internet users (your customers included) is covered by various regulations like GDPR and CCPA. What is the definition of data privacy?

Customer Care 52

Customer Care Personalization Surveys 52

ConvergeOne

JANUARY 28, 2021

As today is Data Privacy Day, it is only fitting that we discuss your data and understand the rights you have when sharing that information. Privacy Acts have been around since the beginning of the “personal information collection” era. Well, let’s understand the three actors that are involved in Data Privacy.

Government 106

Government Healthcare Accountability Personalization 106

Talkdesk

JULY 29, 2020

Work with Vendors that Prioritize Security and Data Privacy When contracting a product or a service there are numerous things you should have in consideration, but keep in mind one of the most important ones, the security posture. Be equally aware of industrial regulations like HIPAA or international data regulations like GDPR and CCPA.

outsourcing 81

outsourcing Construction Engineering Management 81

Calltools

MARCH 30, 2022

FERPA: The Family Educational Rights and Privacy Act (FERPA) allows parents to access their children’s education records, have those records amended, and control the disclosure of personally identifiable data. All companies that handle data from customers in California will need to adhere to CCPA. Educational Institutions.

Healthcare 52

Healthcare Government Education Telemarketing 52

Talkdesk

AUGUST 23, 2019

The need to comply with an ever-evolving set of data privacy regulations may seem onerous or cause companies to freeze in place, not knowing what steps to take next. Following the tenets of the CCPA , customers want to be able to know what data about them is being collected, to say no to the sale of that personal data and access it any time.

Contact Center 41

Contact Center Healthcare Surveys Personalization 41

Talkdesk

JANUARY 28, 2020

Data Privacy Day 2020. Talkdesk joins StaySafeOnline to commemorate Data Privacy Day , on January 28, under the motto: Own Your Privacy. Recognized as a Data Privacy Day 2020 Champion , Talkdesk supports this international effort to empower individuals and encourage businesses to respect privacy, safeguard data and enable trust.

Government 53

Government Best practices Accountability Personalization 53

JustCall

OCTOBER 25, 2023

Security and Compliance Although data security and privacy are universal customer demands, some of these are backed by local laws and regulations. JustCall offers robust data security while also being compliant with local laws (GDPR or CCPA) and industrial regulations (HIPAA or PCI DSS).

Interactive Voice Response 52

Interactive Voice Response CRM Call Center Management 52

NobelBiz

FEBRUARY 21, 2023

Beyond adhering to data privacy laws and regulations, contact centers should implement better practices for enforcing customer data security and protection. We will also discuss why customer data privacy and security matter for contact centers. Why customer data privacy and security matter for contact centers?

Contact Center 52

Contact Center Interactive Voice Response Management Contact center software 52

NobelBiz

FEBRUARY 15, 2023

Beyond adhering to data privacy laws and regulations, contact centers should implement better practices for enforcing customer data security and protection. We will also discuss why customer data privacy and security matter for contact centers. Why customer data privacy and security matter for contact centers?

Contact Center 52

Contact Center Interactive Voice Response Management Contact center software 52

Talkdesk

MAY 18, 2020

Privacy has significantly grown in importance. Until recently, conversations about privacy were generally restricted to experts in that area but this has shifted. Some countries have developed specific legislation that is both raising the bar on privacy as well as impacting global policies.

Contact Center 83

Contact Center Engineering Best practices Personalization 83

OctopusTech

JULY 21, 2023

A reputed customer service outsourcing company will provide a trustworthy customer master data management service by following a data privacy and security policy so that it always stays protected against threats. Ensuring data security and privacy Security and privacy of customer data are essential.

Best practices 62

Best practices Management Upselling Sales 62

CSM Magazine

JUNE 22, 2023

However, the integration of social media in customer service also poses privacy concerns. As a result, companies need to adopt stringent privacy policies and ensure that sensitive customer data remains protected while leveraging these platforms. This responsibility lies in both the data provider and the organization using the data.

Customer Service 52

Customer Service CRM Accountability Customer retention 52

SmartAction

JUNE 9, 2023

Maintaining privacy and data security Maintaining privacy and data security can be a significant challenge when it comes to using Conversational AI. Managing and storing this data securely is crucial to ensure privacy and prevent unauthorized access.

Virtual Agent 72

Virtual Agent Chatbots Self service Feedback 72

ConvergeOne

JANUARY 28, 2021

As today is Data Privacy Day, it is only fitting that we discuss your data and understand the rights you have when sharing that information. Privacy Acts have been around since the beginning of the “personal information collection” era. Well, let’s understand the three actors that are involved in Data Privacy.

Government 40

Government Healthcare Accountability Personalization 40

CSM Magazine

MARCH 13, 2020

Concerns about data privacy are causing a tectonic shift in online marketing. Not to be outdone, the California Consumer Privacy Act ( CCPA ) will go into effect this year, aiming to hold big corporations accountable for how they use consumer data. The 2020s mark the start of a new and perilous era in online marketing.

Marketing 52

Marketing Advertising Personalization Surveys 52

Whitepages Pro

MAY 10, 2019

We’re starting to see this at the state level, where eleven states are considering—and one has passed—comprehensive data privacy acts of their own. California, ever the trendsetter, passed the California Consumer Privacy Act ( CCPA ) in 2018; the regulation is set to go into effect January 2020. In the U.S.,

Government 40

Government Engineering Accountability Technology 40

Whitepages Pro

MAY 10, 2019

We’re starting to see this at the state level, where eleven states are considering—and one has passed—comprehensive data privacy acts of their own. California, ever the trendsetter, passed the California Consumer Privacy Act ( CCPA ) in 2018; the regulation is set to go into effect January 2020. In the U.S.,

Government 40

Government Engineering Accountability Technology 40

Whitepages Pro

MARCH 8, 2019

Social media breaches lead to data privacy changes. California is leading the way in the US with CCPA and Washington state is proposing a similar law to GDPR as well. European commission recognizes Japan’s data protection system. Bulgaria passes GDPR amendments amongst data protection concerns.

Technology 40

Technology 40

Skybridge

MARCH 25, 2020

What privacy risks will you have to mitigate for to ensure GDPR, CCPA and other regulatory compliance? Is your current technology capable of connecting all applications remotely? Where is your data stored and managed? Do you use an on-site server or the cloud? What is the capacity and scalability of your infrastructure?

Technology 52

Technology At home agents Customer Care Coaching 52

Real Blue Sky

APRIL 17, 2023

Add to this the growing patchwork of customer data privacy regulations, from GDPR and CCPA/CPRA to the growing mix of additional state regulations. This list does not even touch on the industry-specific regulations your organization is subject. Pro Tip: Make sure to provide the same level of service to ALL your customers.

Contact Center 98

Contact Center Metrics Technology Self service 98

ChurnZero

NOVEMBER 5, 2021

It’s important to ensure that your Customer Success software, being your central operating system and data processor, remains compliant with any applicable data protection standards, such as GDPR and CCPA. Make sure your Customer Success software gives you means to comply should your users request their data be removed.

Accountability 52

Accountability CRM APIs Benchmark 52

Comm100

MAY 6, 2021

Comm100 software boasts a number of industry-leading, international security and privacy compliances. The live chat software is ISO 270001 and SOC 2 Type II certified, as well as GDPR and CCPA compliant. doesn’t have the most comprehensive security and privacy compliances. Customizability. It is also GDPR compliant.

Chatbots 52

Chatbots Surveys Sales Accountability 52

ChurnZero

NOVEMBER 5, 2021

It’s important to ensure that your Customer Success software, being your central operating system and data processor, remains compliant with any applicable data protection standards, such as GDPR and CCPA. Make sure your Customer Success software gives you means to comply should your users request their data be removed.

Accountability 52

Accountability CRM APIs Benchmark 52

NobelBiz

JULY 10, 2023

Challenges to Consider for Call Centers The main challenges for call centers when implementing AI include ensuring data privacy and security, overcoming integration issues, dealing with potential resistance from staff, and ensuring ongoing training and support as AI technologies evolve.

Contact Center 40

Contact Center Call Center Interactive Voice Response Analytics 40

C3Centricity

AUGUST 26, 2019

More than one year after the introduction of GDPR in Europe and the CCPA in California, I wondered what has changed. And more importantly, I got to thinking about customer privacy and how to build a mutually beneficial relationship whilst also respecting it. It also means asking them to confirm their consent not once, but twice.

Brand ambassadors 59

Brand ambassadors Customer centricity Airlines Advertising 59

Real Blue Sky

APRIL 17, 2023

Add to this the growing patchwork of customer data privacy regulations, from GDPR and CCPA/CPRA to the growing mix of additional state regulations. This list does not even touch on the industry-specific regulations your organization is subject. Pro Tip: Make sure to provide the same level of service to ALL your customers.

Contact Center 52

Contact Center Metrics Technology Self service 52

Real Blue Sky

APRIL 17, 2023

Add to this the growing patchwork of customer data privacy regulations, from GDPR and CCPA/CPRA to the growing mix of additional state regulations. This list does not even touch on the industry-specific regulations your organization is subject. Pro Tip: Make sure to provide the same level of service to ALL your customers.

Contact Center 52

Contact Center Metrics Technology Self service 52

Real Blue Sky

APRIL 17, 2023

Add to this the growing patchwork of customer data privacy regulations, from GDPR and CCPA/CPRA to the growing mix of additional state regulations. This list does not even touch on the industry-specific regulations your organization is subject. Pro Tip: Make sure to provide the same level of service to ALL your customers.

Contact Center 52

Contact Center Metrics Technology Self service 52

AWS Machine Learning

MARCH 15, 2024

There are multiple challenges when working with medical domain datasets and building ML solutions, including patient privacy, security of personal data, and certain bureaucratic and policy restrictions. This isolated legacy data has the potential for massive impact if cumulated. So why hasn’t it been used yet?

Healthcare 101

Healthcare Government Best practices Engineering 101

AWS Machine Learning

SEPTEMBER 28, 2023

However, as organizations increasingly harness the power of FMs, concerns surrounding data privacy, security, added cost, and compliance have become paramount. Regulatory uncertainty, especially over IP and data privacy, requires observability, monitoring, and trace of generations.

APIs 98

APIs Government Enterprise Engineering 98