CallSource Insights

MAY 14, 2019

When CallSource was putting together their Marketing Team in 2016, I was delighted to become a part of it! And I am delighted to work with closely with you on the team every day! I started at CallSource as a temporary employee – and was hired on permanently in the Marketing Department in June of 2016. What position did you start in?

Scripts 40

Scripts Marketing Sales Management 40

CallSource Insights

JULY 15, 2019

I have become a reliable source of information for my team. My team and other departments will approach me for troubleshooting or problem solving. The departments and teams work well together to assist our clients with their account. Over the past year and a half at CallSource my responsibilities have grown exponentially.

Coaching 40

Coaching Accountability Management 40

EPIC Connections

JUNE 28, 2018

The post Meet the Team: Justin Gregory, Director of Implementations appeared first on EPIC Connections. It’s no surprise that Justin Gregory’s personal theme song is the 1982 smash hit “Eye of the Tiger” by American rock band, Survivor. Sometimes though, the deal-making jokester must laugh at himself. He has the eye of the tiger.

Personalization 28

Personalization Customer Experience 28

CallSource Insights

OCTOBER 4, 2018

As our healthcare client portfolio grew, I had the opportunity to build out a team of advisors and serve as the Director of Advisory Services. As our healthcare client portfolio grew, I had the opportunity to build out a team of advisors and serve as the Director of Advisory Services. What position did you start in?

Healthcare 58

Healthcare Accountability Management Marketing 58

Beyond Philosophy

MARCH 8, 2024

I remember being in meetings where the boss suggested something not so great. In this episode, you will also learn: The various reasons we find ourselves in such situations that often involve avoiding conflict, fearing consequences, or having poor communication systems within the team. Have you ever come across the Abilene Paradox?

Construction 221

Construction Management 221

ShepHyken

MAY 19, 2021

Every Monday morning – or at least the first day of the week I’m in town – we have a team meeting. We begin each meeting with a ritual. We each share a Moment of Magic with the team. This is simply a positive experience we created for either a customer or team member at Shepard Presentations. Because it works!

Customer Service 346

Customer Service Coaching 346

Beyond Philosophy

MARCH 14, 2024

I also remember sitting in meetings where the boss suggested something that was not a good idea. Others find themselves on the road to Abilene because they don’t want to suffer the consequences of rocking the boat, from being labeled as a negative team member to getting sacked. They were too polite. That’s the bad news.

Personalization 195

Personalization Management 195

Toister Performance Solutions

APRIL 11, 2024

It helps you use the Customer Service Foundations course on LinkedIn Learning with your team. Estimated time needed: 1 hour per week Group activities: 30 minutes per week Individual learning: 30 minutes per week Preparation Get ready for the training by preparing yourself and your team. Consider sharing it in a team meeting.

Customer Service 105

Customer Service Feedback Customer emotions Management 105

ShepHyken

JULY 28, 2021

Training can be just a few minutes each week at a weekly team meeting. Some organizations have daily meetings where customer service and experience are brought up, even if just for two or three minutes. So, have a team meeting. This is the backbone of creating customer amazement. Sounds simple, doesn’t it?

Customer Service 403

Customer Service Customer Experience Personalization 403

ShepHyken

JULY 12, 2022

Empowering Your Team to Deliver a Great Customer Experience. He shares what organizations can learn about customer service from the hospitality industry and how to equip employees to meet and exceed customer expectations. Quotes: “Enable your teams to overcome problems authentically. Ask the right questions.

Sales 291

Sales Marketing Customer Service Technology 291

Steve DiGioia

AUGUST 17, 2020

He lashes out at those around him and storms out of the meeting. Maybe there are deeper issues to address than disciplining a valued team member who stormed out of a meeting. Not just for storming out of the meeting but to help him understand the reasons why his points weren’t implemented, assuming that’s the ultimate decision.

Management 358

Management 358

ShepHyken

DECEMBER 18, 2023

Daily meetings involving all team members, regardless of their position, help to unify the company’s culture and values. As leaders, our job is making it easier for our teams to deliver exceptional service.” How can companies empower their teams to provide outstanding experiences? ” Tune in!

Customer centricity 217

Customer centricity Feedback Customer Experience Customer Service 217

Contact Center Pipeline

OCTOBER 19, 2021

I am taking liberties with Zoom’s brand name, as it appears that the masses use the word Zoom as a noun, referring to video meetings in general. This is true even when using Teams, Skype, Webex, etc., We have all spent an enormous amount of time in Zoom meetings […]. and so it shall be here.

261

261

AWS Machine Learning

APRIL 18, 2024

You’ve likely experienced the challenge of taking notes during a meeting while trying to pay attention to the conversation. Or maybe you have a team member that always joins meetings late, and expects you to send them a quick summary over chat to catch them up. Check out the following demo to see how it works.

APIs 93

APIs Accountability Analytics Entertainment 93

Toister Performance Solutions

DECEMBER 7, 2023

Meet with Managers Ask the employees' manager to join you for a one-hour planning meeting. What if managers won't attend the planning meeting? Compare their results to the managers who do attend the meeting. Now, let's walk through the worksheet and the meeting flow. These managers take a "fix my people" approach.

Management 109

Management Customer Service Feedback Marketing 109

VirtualPBX

JANUARY 11, 2024

Our team expanded with the addition of passionate leaders in Product and Sales, while the integration of our Customer Service team fostered collaboration. Our commitment to excellence extended to our leadership team , where passionate individuals in Product and Sales took the helm.

Contact Center 98

Contact Center Customer centricity Sales Feedback 98

Totango

JANUARY 3, 2024

Totango now offers integrations with leading revenue intelligence platforms Gong and Chorus to help teams enhance operational efficiency and leverage the insights gleaned from customer interactions to drive strategic decision-making. Totango’s integration process is simple and secure.

Revenue potential 102

Revenue potential Enterprise Accountability Marketing 102

Totango

NOVEMBER 16, 2023

But, oftentimes, managing and documenting these customer interactions—especially cross-functionally among global and remote teams—can be challenging and time-consuming. Track meetings as tasks with Google Calendar and Outlook Calendar Similar to email, meetings and events are critical to maintaining consistent connections with your customers.

Accountability 107

Accountability Enterprise Marketing Management 107

Toister Performance Solutions

JULY 13, 2023

Coworkers stop by your desk, chat with you after a meeting, or say "hi" to you in the hallway. Login early to a video conference so you can chat before the meeting begins. Some companies occasionally bring teams together for an all-staff meeting. Involve them in team building activities. It's not hopeless.

Contact Center 89

Contact Center Personalization Customer Service 89

ChurnZero

APRIL 1, 2024

Rarely are teams thinking about the impact on new logo pipeline. Customer success is one of the most impactful teams on the post-sale experience. Here’s how your customer success team can help maximize the influence of previous experience on repeat buyers: 1: Drive key stakeholder engagement. This is a missed opportunity.

B2B 92

B2B SaaS Sales Accountability 92

Customer Service Life

FEBRUARY 29, 2024

Image by Mikko Koivuneva from Pixabay Whether it’s called a one-on-one meeting, or a coaching conversation, or a performance check-in, this regular conversation between a supervisor and an employee is essential to an effective and high-performing contact center. This is one of the reasons consistent conversations with agents are so important.

Contact Center 88

Contact Center Metrics Coaching Feedback 88

COPC

MAY 23, 2023

Most contact centers recognize the importance of team leaders. However, the team leader role is also one of the most overlooked from a skills development perspective. Global Benchmarking Series, Contact Center Training and Development Research shows that an effective team leader can help improve employee satisfaction and retention.

Contact Center 88

Contact Center Employee engagement Coaching Benchmark 88

Global Response

MARCH 13, 2024

As customer behavior and preferences change, businesses must adapt quickly to meet these expectations. By outsourcing CX, your company gains access to the following: Customer support : Outsourced teams provide prompt and courteous support, effectively resolve issues, and maintain high customer satisfaction. Ready to perfect your CX?

outsourcing 62

outsourcing Best practices Feedback Customer retention 62

Fonolo

NOVEMBER 22, 2022

This is especially true for contact center and customer service professionals – after all, customer behavior is constantly shifting, and it’s critical for businesses to meet their expectations. It’s a great starting point for new contact center team leads, supervisors, and managers looking to start their next role on the right foot.

Call Center 147

Call Center Management Benchmark Contact Center 147

TeamSupport

MARCH 7, 2024

A key aspect of this is team collaboration - the more effectively your team can work together, the better they will be at solving customer issues and delivering a superior experience. Let's discuss how team collaboration and customer intelligence can enhance your team's performance.

Best practices 52

Best practices Upselling Analytics Customer Support 52

TeamSupport

MARCH 7, 2024

A key aspect of this is team collaboration - the more effectively your team can work together, the better they will be at solving customer issues and delivering a superior experience. Let's discuss how team collaboration and customer intelligence can enhance your team's performance.

Best practices 52

Best practices Upselling Analytics Customer Support 52

Customer Contact Central Submitted Articles

OCTOBER 10, 2022

We spend a lot of time in the customer care industry talking about consumer expectations: the trends, the unpredictable shifts, and of course, the latest and greatest innovations we can employ to better meet them. We invest in ever-greater organizational flexibility, adaptability, and create nimble, forward-thinking leadership teams.

Customer Care 130

Customer Care 130

BlueOcean

MARCH 19, 2024

We know a seamless outsourcing transition is essential for maintaining operational efficiency and customer satisfaction, and you need to go on the transition journey with a team of people you barely know. Your incumbent team are being personally impacted. Love them or hate them, in business, as in life, transitions are inevitable.

outsourcing 71

outsourcing Customer Care Best practices Management 71

Fonolo

NOVEMBER 29, 2022

Just as any great sports team is only as good as its coach, a call center team is only as good as its manager. Have I built a good rapport with my team members? If you’re managing a larger team and have multiple supervisors reporting to you, you’ll need to develop this level of trust with them. First call resolution.

Call Center 126

Call Center Contact Center Abandon rate Average Handle Time 126

Momentum Telecom

OCTOBER 23, 2023

Microsoft Teams is more than a household name. Around 130 million commercial Microsoft users now use Teams , 1 so it only makes sense that more businesses want to know if they can use this popular collaboration platform as a voice solution. Can Businesses Use Teams as a Voice Solution?

Wait times 105

Wait times CRM Customer Service Personalization 105