UJET

DECEMBER 10, 2020

Don’t worry, we’re not suggesting you double your workforce; we’re suggesting you give your agents a virtual sidekick. Virtual Agents are designed to be your human agents’ Pippen or Harrison or Gehrig (pick your sport). What, Exactly, Are Virtual Agents? Intelligence Is a Matter of Features.

Virtual Agent 72

Virtual Agent Customer Service Interactive Voice Response Average Handle Time 72

Creative Virtual

APRIL 30, 2020

By Mandy Reed, Global Head of Marketing. These organisations can ‘rescue’ the customer experience by guiding customers to the information they need online while at the same time relieving some of the pressure from their contact centre so agents can better serve customers with questions that need human support.

Virtual Agent 78

Virtual Agent Self service Customer Experience Government 78

LiveVox

OCTOBER 13, 2021

With organizations spending over $350B on customer service collectively, many are looking to AI and virtual agents to flatten overhead costs. That’s why AI-enabled virtual agents have become such a hot commodity in the customer service market. When businesses implement virtual agents, they […].

Virtual Agent 52

Virtual Agent Customer Service Marketing 52

Creative Virtual

DECEMBER 14, 2021

By Mandy Reed, Global Head of Marketing. I was connected to a live chat agent relatively quickly, but then spent over 30 minutes in a chat that felt like it was lasting forever and, in the end, delivered no real resolution to my question. A couple months ago I had a question about an online order I had placed several days earlier.

Virtual Agent 52

Virtual Agent Self service Chatbots Feedback 52

DMG Consulting

JUNE 11, 2019

DMG Consulting Releases 2019-2020 Intelligent Virtual Agent Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. What: Releases 2019-2020 Intelligent Virtual Agent Product and Market Report.

Virtual Agent 48

Virtual Agent Consulting Consulting Marketing 48

SmartAction

OCTOBER 2, 2023

FORT WORTH, Texas, August 8, 2023 SmartAction, a leading provider of AI-powered virtual agents for customer-obsessed brands, is thrilled to announce the appointment of its dynamic go-to-market team, a strategic alliance aimed at accelerating new growth opportunities and bolstering customer satisfaction.

Marketing 74

Marketing Virtual Agent Customer centricity Sales 74

Creative Virtual

JULY 10, 2020

By Mandy Reed, Global Head of Marketing. Back in April I took a look at the impressive spike in virtual agent traffic starting in late February and early March that surpassed anything Creative Virtual had seen in over 16 years of being in the industry.

Virtual Agent 52

Virtual Agent Banking Self service Government 52

DMG Consulting

AUGUST 9, 2018

DMG Consulting Releases 2018 Intelligent Virtual Agent Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. What: Releases 2018 Intelligent Virtual Agent Product and Market Report.

Virtual Agent 48

Virtual Agent Consulting Consulting Interactive Voice Response 48

Creative Virtual

MAY 28, 2020

By Mandy Reed, Global Head of Marketing. Do you have a chatbot or virtual agent on your roadmap? Are you curious about successful use cases for AI-enhanced virtual agents? Questions to ask when selecting a chatbot or virtual agent solution. Do you need to upgrade a poor performing self-service tool?

Virtual Agent 52

Virtual Agent Chatbots Self service Best practices 52

Creative Virtual

SEPTEMBER 9, 2020

We take great pleasure in introducing this newly created whitepaper from Creative Virtual as it has a lot of straight talk about one of our favourite subjects: user experience in the realm of self-help tools. This is the sort of invaluable consultation experience you will receive when you work with the right virtual agent vendor.

Virtual Agent 52

Virtual Agent Chatbots Self service Consulting 52

Liveops

OCTOBER 11, 2018

You can source virtual agents from anywhere in the U.S., Beyond just environment, the differences between call center agents and virtual, remote agents are tangible: Interested in finding out how a flex workforce might mean for your customer service team? Learn more about deploying a remote agent workforce.

Marketing 315

Marketing Virtual Agent Customer Care Call Center 315

DMG Consulting

JULY 19, 2017

DMG Consulting Releases 2017 Intelligent Virtual Agent Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. What: Releases 2017 Intelligent Virtual Agent Product and Market Report.

Virtual Agent 48

Virtual Agent Consulting Consulting Marketing 48

ShepHyken

JANUARY 4, 2022

Intelligent Virtual Assistant. The Opportunities and Fears Surrounding Intelligent Virtual Assistant. Shep Hyken interviews Genefa Murphy, the Chief Marketing Officer for Five9. ” About: Genefa Murphy is the Chief Marketing Officer for Five9. Shep Hyken is a customer service and experience expert,?

Virtual Agent 318

Virtual Agent Interactive Voice Response Contact Center Consulting 318

Creative Virtual

FEBRUARY 13, 2019

By Mandy Reed, Marketing Manager (Global). Chatbots and virtual agents have proven themselves to be quality self-service solutions, being increasingly implemented by smart organisations to provide support and being increasingly preferred by customers and employees for quick, easy access to information.

Virtual Agent 40

Virtual Agent Chatbots Self service Education 40

DMG Consulting

JUNE 9, 2023

CCaaS Market Drivers and Inhibitors June 2023 With a 21.3% increase in seats in the 12 months between December 2021 and December 2022, the CCaaS market remains one of the fastest-growing sectors in the contact center technology market, a trend DMG expects to continue for the next few years.

Marketing 48

Marketing Contact Center Virtual Agent Enterprise 48

SmartAction

NOVEMBER 22, 2023

Conversational AI helps them out of what seems to be an endless cycle of button pressing and voice prompts to connect them immediately with a virtual agent. This means a lighter load and less stress for your agents, resulting in less worker attrition, as well as requiring fewer workers in your call center. Collaborate.

Contact Center 88

Contact Center Interactive Voice Response Virtual Agent Management 88

Creative Virtual

JANUARY 8, 2019

The post Fifteen Years & Counting: Navigating the chatbot, virtual agent and AI revolution appeared first on Creative Virtual. And being a five-year award, we celebrate our fifteen year anniversary in its continuing glow. Here’s to the next fifteen years and the new challenges that lie ahead!

Virtual Agent 40

Virtual Agent Chatbots Transportation Best practices 40

Creative Virtual

FEBRUARY 7, 2023

By Mandy Reed, Global Head of Marketing The start of a new year always comes with a slew of business predictions from experts, and 2023 has certainly been no different. This can be applied to marketing, sales, and customer support. Sometimes those of us in marketing and sales are guilty of spinning the truth a little bit.

Personalization 105

Personalization Virtual Agent Chatbots Self service 105

DMG Consulting

AUGUST 21, 2017

DMG Consulting Releases 2017 – 2018 Robotic Process Automation and Desktop Analytics Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. When: Today, 22 August 2017.

Consulting 48

Consulting Consulting Virtual Agent Marketing 48

DMG Consulting

JUNE 11, 2019

Making Sense out of the RPA Market. The robotic process automation (RPA) market is growing rapidly, and new uses are being identified throughout enterprises continually. To bring clarity to this sector, DMG Consulting has drafted and issued definitions for these solutions. RPA Defined. RPA vs. IVA.

Marketing 80

Marketing Virtual Agent Consulting Consulting 80

DMG Consulting

NOVEMBER 14, 2020

DMG Consulting Releases 2020 – 2021 Digital Customer Service Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. What: Releases 2020 – 2021 Digital Customer Service Product and Market Report.

Consulting 62

Consulting Consulting Marketing Customer Service 62

DMG Consulting

JUNE 8, 2021

DMG Consulting Releases 2021 – 2022 Interaction Analytics Product and Market Report. Who : DMG Consulting LLC, a leading provider of contact center and back-office market research and consulting services . What : Releases 2021 – 2022 Interaction Analytics Product and Market Report . When : Today, 3 June 2021. Background : .

Consulting 59

Consulting Consulting Analytics Marketing 59

DMG Consulting

AUGUST 3, 2020

DMG Consulting Releases 2020 – 2021 Interaction Analytics Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. What: Releases 2020 – 2021 Interaction Analytics Product and Market Report.

Consulting 62

Consulting Consulting Analytics Marketing 62

DMG Consulting

JUNE 30, 2021

DMG Consulting Releases 2021-2022 Robotic Process Automation Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center and back-office market research and consulting services. What: Releases 2021-2022 Robotic Process Automation Product and Market Report. MEDIA ALERT. When: Today, 30 June 2021.

Consulting 59

Consulting Consulting Marketing Contact Center 59

TechSee

OCTOBER 9, 2018

Customer data can be used to provide accurate product information at the right time for marketing, sales or support, or to route customers to the agents who can best address their needs. AI-powered virtual agents. 5 Enabling technologies to reach Millennials. Some specialty solutions include Knowledge Owl and Happy Fox.

Customer Service 359

Customer Service Self service Virtual Agent Chatbots 359

DMG Consulting

APRIL 15, 2020

DMG Consulting Releases 2020 – 2021 Workforce Management Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. What: Releases 2020 – 2021 Workforce Management Product and Market Report.

Consulting 62

Consulting Consulting Marketing Management 62

DMG Consulting

MARCH 8, 2019

Innovation Enhances the Cloud-Based Contact Center Infrastructure Market. The past year was excellent for the cloud-based contact center infrastructure (CBCCI) market. DMG had projected that the market would grow by 22% in 2017, and the actual growth rate was 25.4%. DMG expects the market to grow at a minimum of 22.5%

Contact Center 72

Contact Center Marketing SaaS Virtual Agent 72

SmartAction

MAY 23, 2023

FORT WORTH, Texas, May 23, 2023 /PRNewswire/ — SmartAction , a top-tier AI platform provider specializing in advanced Intelligent Virtual Agents (IVA) and conversational AI solutions, is proud to announce the successful closing of a new round of funding.

Real estate 82

Real estate Virtual Agent B2B Contact Center 82

Uniphore

AUGUST 12, 2021

Today’s most popular assistants offer a multimodal experience — the ability to interact on multiple channels — and are a major leap from the voice-only assistants that dominated the market just a few years ago. Multimodal Virtual Agents allow customers to tap, text and talk to get more done , with little effort. View Webinar.

Best practices 98

Best practices Virtual Agent Scripts Call flow 98

Creative Virtual

FEBRUARY 2, 2022

By Mandy Reed, Global Head of Marketing. From selecting coverage and understanding benefits to confirming payments and filing claims, both policyholders and agents need information that is customized to them. Read more on these insights from ITL by downloading the full ‘The Virtual Insurance Agent’ whitepaper.

Virtual Agent 98

Virtual Agent Chatbots Self service Contact Center 98

DMG Consulting

DECEMBER 7, 2020

DMG Consulting Releases 2020 – 2021 Cloud-Based Contact Center Infrastructure Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. 2020 – 2021 Cloud-Based Contact Center Infrastructure Market Report.

Consulting 62

Consulting Consulting Contact Center Marketing 62

SmartAction

OCTOBER 7, 2021

By going with a managed service, time-to-market is cut considerably by months, even quarters. For example, using ANI lookup or GPS location pinpointing, an intelligent virtual agent gains the human ability of personalization. There is no way to predict how a customer will interact with an AI virtual agent live.

Contact Center 70

Contact Center Virtual Agent Construction Technology 70

Interactions

MAY 6, 2022

Many are turning to Conversational AI solutions like virtual agents to automate tasks. Virtual agents can handle unlimited inbound volume so customers can get an immediate response and don’t have to wait in a long queue. Let’s take a look. . Time is money. And time is money. Around the clock.

Virtual Agent 71

Virtual Agent Customer Experience Wait times Scripts 71

Salmat

OCTOBER 9, 2018

AI is the latest buzzword in marketing, but what do you have to consider when building your own virtual agent or chatbot? Salmat’s Content Marketing Manager Jill Park discusses.

Marketing 40

Marketing Virtual Agent Chatbots Management 40

SmartAction

DECEMBER 12, 2023

It’s not just about adapting to the evolving market; it’s about leading the charge. Innovation at the Heart As Ashley Bard, our Head of Marketing, puts it, “This brand refresh showcases our evolution. At SmartAction, we believe in the power of change.

industry standards 76

industry standards Customer Service Automotive Virtual Agent 76

DMG Consulting

OCTOBER 13, 2021

DMG Consulting Releases 2021 – 2022 Cloud-Based Contact Center Infrastructure Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center and back-office market research and consulting services. What: Releases 2021 – 2022 Cloud-Based Contact Center Infrastructure Product and Market Report.

Consulting 48

Consulting Consulting Contact Center Marketing 48