inmoment

NOVEMBER 6, 2019

InMoment’s XI Platform is comprised of three clouds: the CX Cloud , the Employee Experience (EX) Cloud , and the Market Experience (MX) Cloud. The platform garners different types of data formats, including real-time survey responses, analytics, reporting and alerts that deliver immediate results. 3% increase in CX-fueled revenue.

Revenue potential 40

Revenue potential Feedback Surveys Analytics 40

Spearline

JULY 14, 2020

When it comes to sales, 55% of consumers would prefer this information to be communicated by message, this is in stark contrast to only 8% of those surveyed suggesting that they would like to be contacted through a phone call. Yet, research shows that SMS is likely to provide a much higher level of success for businesses.

Telecommunications 52

Telecommunications Revenue potential Finance Surveys 52

PeopleMetrics

MARCH 5, 2018

Collecting customer feedback provides the fodder for more effective marketing activities and elucidates operational imperfections that influence churn. Solidify your market position Self-awareness is critical. Matt Salvetti is a Market Development Specialist at PeopleMetrics.

Feedback 64

Feedback Customer centricity Revenue potential Benchmark 64

SmartKarrot

SEPTEMBER 27, 2022

For example: Take marketing software used by the whole marketing team for different outcomes and results. Enterprise customers help increase revenue potential but also need more integrations. This can also be used by other teams, such as product, sales, and more, for their own growth. More need for integrations.

Enterprise 10

Enterprise Accountability Management Revenue potential 10

NobelBiz

JULY 25, 2023

Interaction analytics doesn’t just stop at gathering and analyzing this data; it propels actionable insights: Tailored Marketing Campaigns: By understanding common customer queries and preferences, businesses can craft highly targeted marketing campaigns.

Analytics 98

Analytics Call Center Scripts Contact center software 98

SmartKarrot

MAY 11, 2023

Beat Competition Based on a study conducted by Forrester Consulting, 89% of marketers have stated how using AI conversation intelligence software is crucial to staying competitive in their business industry. Conversation intelligence platforms can automatically record, transcribe, and analyze hours of sales calls.

Real estate 10

Real estate Chatbots APIs Analytics 10

CX Journey

FEBRUARY 7, 2019

A Replacement For Market Segmentation. Think of market segmentation as a BROAD view. Personas define WHO you are designing products, services, market messaging for. Interviewing and surveying customers are effective methods of learning what drives your target audience and appeals to them. Customer Personas are Not.

Journey mapping 43

Journey mapping Revenue potential Construction Customer centricity 43

Hero Digital

MARCH 12, 2019

These travelers likely can offer a substantial upside revenue potential with just an average of one additional booking. Next, move on to quantitative research, such as structured online or telephone surveys, to help quantify and prioritize opportunities. Map the Customer Journey.

Customer Experience 46

Customer Experience Airlines Brand ambassadors Revenue potential 46

SmartKarrot

APRIL 24, 2020

Investment in the client relationship holds great revenue potential and it is necessary to make sure that it goes well. Often clients perceive client success as marketing or sales initiatives which in turn has a negative impact. having a CS team that is more than four years old. having a CS team that is more than four years old.

Management 11

Management SaaS Accountability Customer retention 11

Totango

NOVEMBER 12, 2020

Ongoing market volatility created by the COVID-19 pandemic has placed a greater emphasis on the revenue potential of existing customers. A Totango survey of business professionals found that Customer Success, and the customer-centric approach to service, is now a regular and popular practice for many companies.

Technology 100

Technology Customer centricity Enterprise Surveys 100

Totango

NOVEMBER 12, 2020

Ongoing market volatility created by the COVID-19 pandemic has placed a greater emphasis on the revenue potential of existing customers. A Totango survey of business professionals found that Customer Success, and the customer-centric approach to service, is now a regular and popular practice for many companies.

Technology 86

Technology Customer centricity Enterprise Surveys 86