18 Knowledge Base Examples That Get It Right
Help Scout
AUGUST 22, 2023
These 18 inspirational knowledge base examples will help you create a great knowledge base and improve your self-service support in 2022. Read the full article
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Help Scout
AUGUST 22, 2023
These 18 inspirational knowledge base examples will help you create a great knowledge base and improve your self-service support in 2022. Read the full article
TeamSupport
APRIL 12, 2024
Self-service support gives customers the ability to control their experience at their pace, while building a sense of confidence in the brand. TeamSupport’s robust self-service capabilities empower customers to do just that, and reduce the workload on your agents.
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LiveVox
MARCH 2, 2022
Knowledge bases and knowledge management systems are self-service options that are a must for businesses to implement now that we’ve all grown accustomed to any and all information at our fingertips. The post What is a Knowledge Base? The post What is a Knowledge Base?
HelpCrunch
FEBRUARY 15, 2022
The fitting software is chosen and everything is all set for the trouble-free customer self-service. The post Knowledge Base Article Templates That Unweight Your Writing Burden appeared first on HelpCrunch blog. Ah, you’re being on the right track at long last.
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TeamSupport
MARCH 18, 2024
This is where self-service support comes in handy, allowing customers to find answers independently, thus saving time for both the customer and the support team. Together we will delve into how implementing self-service support with TeamSupport can be a game-changer for your business. Let's just get right into it!
SmartAction
NOVEMBER 15, 2023
In today’s fast-paced business landscape, customer self-service has become a pivotal aspect of delivering exceptional customer experiences. As we look towards 2024, the world of customer self-service is at a crossroads, with new challenges and opportunities on the horizon. Key Trends in Customer Self-Service 1.
Nicereply
SEPTEMBER 13, 2022
The knowledge base has been considered a crucial component of providing self-service for years. And now knowledge bases as we’ve always known them are dead. Customer demands are changing and customer service technology is improving. The traditional knowledge base is fading.
Kayako
MAY 13, 2022
In fact, 79% of US consumers say they have used a self-service portal for customer service, and 88% of customers expect companies to have self-service options. 65% use self-service channels because they like the convenience and don’t want to talk to agents or wait on hold to do simple routine tasks.
HelpCrunch
NOVEMBER 12, 2020
Some of you might have preconceived notions when it comes to self-service. These numbers speak for themselves: 77% of customers say they have used a self-service portal at least [ … ]. The post 7 Compelling Benefits Of A Knowledge Base to Consider appeared first on HelpCrunch blog.
Knowmax
JULY 21, 2021
4 Benefits of a Knowledge base for self service.
Helpware
JUNE 13, 2023
Fortunately, that’s where a well-equipped, readily accessible knowledge base can save the day. This on-demand, self-service option puts the control in the customers’ hands. Here are our best tips to get the most out of your knowledge base. And it’s geometry, at that.
TechSee
MARCH 7, 2022
Today, digital self-service has become the preference – and the new normal, along with higher expectations and reliance on these channels. The role of technology is more important than ever in improving customer service and operational efficiencies. Download our eBook: What Self Service Will Look Like in 2025 .
Zappix
MARCH 6, 2024
In the dynamic landscape of customer service, where convenience reigns supreme, businesses are increasingly turning to digital self-service tools to meet the evolving needs of their clientele. This statistic alone underscores the pivotal role that self-service platforms play in shaping customer satisfaction and retention.
TeamSupport
OCTOBER 12, 2022
Most businesses maintain some sort of customer self-service tools, whether it’s a chatbot or guide bot framework or a collection of knowledge base articles. Chances are your business maintains some sort of a self-service option, but does your business do a good job of promoting that to your customers?
bold360 Blog
APRIL 1, 2020
Call centers that put off making self-service improvements and digital channel expansion in the past are now experiencing regret as they become disrupted during the COVID-19 crisis, on both the demand and supply side. Investing in self-service and digital support benefits your service agents, customers and organization.
TeamSupport
MARCH 18, 2024
This is where self-service support comes in handy, allowing customers to find answers independently, thus saving time for both the customer and the support team. Together we will delve into how implementing self-service support with TeamSupport can be a game-changer for your business. Let's just get right into it!
Zappix
MARCH 27, 2024
According to recent research conducted by CMP, self-service solutions emerge as a key strategy in achieving both objectives. A staggering 59% of companies acknowledge that increasing customer adoption of self-service is crucial for cost reduction.
TechSee
FEBRUARY 3, 2020
Their knowledge is, by definition, unstructured and can be imprecise. Creating a written knowledge base: setting up a repository of documents, such as formal intellectual property, informal best practices, and employee-contributed “tribal knowledge” is a good way to ensure new hires have access to important information and training materials.
Calltools
SEPTEMBER 6, 2023
Utilizing self-service options can help save your agents’ time and provide a better experience for your customers. 5 Types of Self-Service Options Self-service options allow customers to find answers to their questions or concerns without having to speak with a live agent.
Help Scout
AUGUST 24, 2021
Luckily, there’s a tool that addresses that very issue: knowledge base software. What is knowledge base software? Knowledge base software is a tool that allows you to create, store, organize, manage, and share self-service content with an audience.
Customer Service Life
MAY 11, 2022
In my third point about the importance of optimizing your Zendesk knowledge base, I left incomplete exploring artificial intelligence as a means of making it easier for customers to find answers to their questions. For those that may not know, AnswerBot works in a couple of different ways to help boost customer self-service.
Babelforce
JULY 15, 2021
Self-service support seems too good to be true. Most of the time you can set up knowledge bases and chatbots in a matter of days or weeks. And, with the right tools, it’s easy to offer phone-based self-service support too. Quick recap: what is self-service? 1 A knowledge base.
Insite Managed Solutions
SEPTEMBER 20, 2018
Today, more and more customers expect self service options, and an effective knowledge management system can empower this. This is why it’s important to understand efficiency and gaps within your knowledge management system as customers prefer to service in the most convenient way for their persona.
Help Scout
AUGUST 22, 2023
Create better help docs that enable your customers to get answers 24/7 even when your support team is offline. Read the full article
TeamSupport
MARCH 31, 2021
Self-service is still good customer service. Offering an option for customers to help themselves can give your customer support reps more time to focus on improving the big-picture aspects of your service strategy. Popular self-service channels include FAQs, a searchable knowledge base, and online discussion forums.
Netomi
MARCH 30, 2022
What is customer self-service? Plus, there also comes the self-satisfaction of striking a complex task off a list (I managed to fill out my tax forms)! Plus, there also comes the self-satisfaction of striking a complex task off a list (I managed to fill out my tax forms)! Why is customer self-service important?
NobelBiz
APRIL 3, 2023
As we will see, the main goal of a self-service system is to reduce the time the agents spend on simple, repetitive tasks or transactions such as paying a bill or getting account balance information. A functioning self-service system generally empowers clients with the tools and resources necessary for their inquiries.
ViiBE Blog
MAY 31, 2021
So how does a company preserve its employee knowledge in the long term? One solution is creating a corporate knowledge base. Knowledge bases can be used to help customers self-service information or for employees to access information. How do you structure a knowledge base?
Talkdesk
MARCH 10, 2020
Whether it’s a finicky software product or a purchase from a company with a complicated return policy, most consumers have turned to a company’s knowledge base in an attempt to get their questions answered faster. What are the key characteristics of an AI-powered knowledge base?
ProProfs Blog
SEPTEMBER 18, 2017
The Solution – A Centralized Knowledge Base. This is where a knowledge base can help. Implementing a centralized knowledge base, and ensuring that it is available across all your customer service channels , is one of the best ways to avoid situations like. Improved Productivity.
Talkdesk
MARCH 24, 2020
In my previous blog , I took you through the key characteristics of a true AI-powered knowledge base. Now, we’re going to dive into the different stakeholders within and outside of the contact center who will benefit from this evolution of the traditional knowledge base, and how you can use it to transform your customer experience. .
kommunicate
MARCH 30, 2020
Additionally, with the rise of self-service, bots have become more important. We will be using Google Dialogflow’s Knowledge Connectors. The post How to Create FAQ Bot Using Dialogflow Knowledge Base Connector appeared first on Kommunicate Blog. In this post, we will learn how to create FAQ bot.
Enghouse Interactive
SEPTEMBER 1, 2020
In our first blog, we explored how customer expectations are rapidly changing and what organizations should consider as part of their Self-Service strategy. This blog will continue that exploration with some insight into some of the benefits we’ve seen in organizations that have implemented Self-Service.
CCNG
FEBRUARY 21, 2024
The leaders of this space have already explored how AI can improve your organization’s customer service (or support center). The results have shown boosted employee productivity, enhanced accuracy, and improved self-service containment rate. The journey for your AI strategy could begin with your knowledge base.
GetFeedback
AUGUST 24, 2018
Most customers would rather solve problems themselves than go through the hassle of contacting customer service. According to Forrester Research , 91% of customers surveyed would use a knowledge base if it were customized to their needs. 8 Tips on Knowledge Base Creation. Here are some tips to keep in mind.
ShepHyken
NOVEMBER 21, 2023
Top Takeaways: Self-service is becoming more than just enabling customers to attempt to resolve their own issues. Plus, Nicole share stats from Self-Service CX: Executive Priorities & Technology Adoptions. ” “Customers with a poor self-service experience are less likely to return to self-service again.
Inbenta
FEBRUARY 20, 2020
Customer self-service ROI. When monitoring the performance of a self-service initiative, there are a variety of different KPIs to keep track of in order to allow ROI to be measured. The cost of management relates to the ongoing costs of maintaining the knowledge base and the infrastructure that was implemented.
Inbenta
FEBRUARY 15, 2021
Even though there is no “real” benchmark for automated self-service solutions, we’re going to try to give you some indications of the kind of results you can realistically expect from such solutions. But first, what is customer self-service? Which metrics to measure self-service KPIs? Call deflection rate.
TechSee
OCTOBER 29, 2019
Self-service is finally coming of age, with leading enterprises embracing the paradigm of customers helping themselves. But it turns out that not all self-service options are created equal. Walmart axed its Mobile Express Scan & Go self-checkout experience due to negative feedback from customers.
AWS Machine Learning
AUGUST 30, 2023
QnABot allows you to quickly deploy self-service conversational AI into your contact center, websites, and social media channels, reducing costs, shortening hold times, and improving customer experience and brand sentiment. Add curated Q&As and text passages to the knowledge base.
GetFeedback
AUGUST 24, 2018
Arming your customers with self-service content saves everyone time and energy. Learn how to optimize your knowledge base for your customers' needs.
ConvergeOne
FEBRUARY 22, 2022
My next piece of advice centers around what the end goal of your modernization efforts should be: allowing your customers more access to self-service—and I mean good self-service. Good self-service provides the answers to all the questions the person is looking for. Does anyone read these? The added bonus?
Mindtouch
MARCH 5, 2018
A good knowledge base CRM integration should empower agents to do their jobs more efficiently. It should also enable customer self-service and, by doing so, positively impact customer service KPIs like ticket deflection , mean time to resolution, and customer satisfaction (CSAT). Case Linking.
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