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Are These 4 Things Missing From Your Knowledge Base CRM Integration?

Mindtouch

A good knowledge base CRM integration should empower agents to do their jobs more efficiently. The question, however, remains: Is your knowledge base CRM integration all it can be? Big question, I know, especially given all the moving parts in most CRM integrations. Does Your CRM Integration Do That?

CRM 78
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How to create a corporate knowledge base?

ViiBE Blog

So how does a company preserve its employee knowledge in the long term? One solution is creating a corporate knowledge base. Knowledge bases can be used to help customers self-service information or for employees to access information. How do you structure a knowledge base?

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3 reasons to use a Knowledge Base with Salesforce Lightning

Unymira

Salesforce is the top CRM system today but in order to best serve your customer across all channels, your company’s internal knowledge has to be accurate, up-to-date and easy to find. Ensure all three with a knowledge base.

CRM 52
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4 Must Have Features in your CRM Knowledge Base Integration

Unymira

Your CRM and knowledge base are the two main sources of information for customers.

CRM 40
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3 reasons to use a Knowledge Base with Salesforce Lightning

Unymira

Salesforce is the top CRM system today but in order to best serve your customer across all channels, your company’s internal knowledge has to be accurate, up-to-date and easy to find. Ensure all three with a knowledge base.

CRM 53
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Contact Center and CRM: A Galactic Merging

Fonolo

Contact center software and CRM software have been on a slow collision course for decades. Now that both worlds are increasingly cloud-based, the collision is accelerating. Why is it hard to figure out the spending split between CRM and call center software? He said “The CRM vendors have won the battle of the desktop.

CRM 98
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Isn’t This What My CRM Is For? Why Agents Need Workflow Management Software

Vistio

Customer relationship management, knowledge bases, and more. Contact centers typically integrate several tools, hoping to give agents as much knowledge as possible. CRMs don’t tell agents how to solve a problem. “If a customer calls in with a problem, the CRM doesn’t tell the agent how to solve it. Here’s why.

CRM 52