Totango

FEBRUARY 23, 2022

Your SaaS customer journey map lays out optimized outcomes that lead to customer renewals, upsells, and referrals. First, we’ll define what a SaaS customer journey is, break it down into stages, and explain why mapping it out is important. Each stage in the customer’s journey builds on the previous stage.

SaaS 110

SaaS Journey mapping Upselling Best practices 110

Totango

FEBRUARY 10, 2021

A customer success strategy is a proactive plan for guiding your clients to outcomes that satisfy their needs. In this guide, we’ll lay out a seven-step customer success strategy you can use to promote winning outcomes for your clients: Prioritize a culture of customer success. Proactively guide customer growth.

Customer retention 84

Customer retention Journey mapping Benchmark SaaS 84

Totango

SEPTEMBER 1, 2022

Here we’ll show you how to update your SaaS QBR strategy to keep up with the latest technology and best practices. Finally, we’ll offer some tips on updating your QBR SaaS strategy to leverage the latest technology and best practices. Updating goals, strategies, and KPIs to pursue future objectives. What Is a QBR in SaaS?

SaaS 97

SaaS Journey mapping Upselling Best practices 97

Totango

MAY 10, 2022

A customer engagement strategy is critical for retaining and growing SaaS clients. In this blog, we’ll look at the essentials of a customer engagement strategy, particularly how to use it to engage enterprise clients. What Is a Customer Engagement Strategy? Trials of upsell products. Adoption of advanced product features.

Journey mapping 76

Journey mapping SaaS Enterprise B2B 76

Totango

AUGUST 9, 2022

Sales : Sales teams can use customer segmentation to group prospects and customers based on propensity to buy, potential transaction value and upsell opportunities. Success teams can also use segmentation to promote subscription renewal, spot upsell opportunities and analyze trends in customer product usage to better understand behavior.

Best practices 99

Best practices B2B Journey mapping Upselling 99

Totango

AUGUST 23, 2022

By charting the points in your SaaS customers’ journeys, you can plan how to deliver clients’ desired outcomes and satisfying experiences that promote subscription renewals and higher revenue. In this way, customer journey B2B touchpoints serve as a powerful tool for increasing the effectiveness of your customer success strategy.

B2B 115

B2B Journey mapping SaaS Engineering 115

ChurnZero

FEBRUARY 9, 2021

Customer Experience: Journey Mapping. Course Description: If you strive for a customer-centric culture, you have to understand the customer’s journey—every step of the way. Customer journey mapping is a powerful way to find pain points and opportunities in your customer experience. Level: Intermediate.

Journey mapping 98

Journey mapping Best practices Consulting Consulting 98

Totango

APRIL 2, 2019

Through customer journey mapping. By mapping the customer journey stages, you can visualize the customer success cycle from the customer’s point of view, including their perceptions of received value and the actions customers take as a result. And that information helps you implement the right customer success strategy.

Journey mapping 105

Journey mapping Upselling Accountability Feedback 105

ChurnZero

MAY 3, 2022

Across more than 30 playlists, you’ll discover everything you need to know about upsell, launching CS, customer training, CS careers, customer value management, retention and renewals, customer journey maps, health scores, segmentation, QBRs and much more. CS Operations: Strategies, Tactics & Goals (RYG Leadership Hour).

Journey mapping 98

Journey mapping Customer centricity SaaS Education 98

JustCall

MAY 14, 2020

But are you still sticking to the old-fashioned customer retention strategies? Implementing new actionable customer retention strategies to stop customers from getting churned has become the need of the hour. ” So read below to learn the customer retention strategies that can help you keep your revenue stream stable.

Customer retention 52

Customer retention Journey mapping Education Feedback 52

JustCall

MAY 14, 2020

But are you still sticking to the old-fashioned customer retention strategies? Implementing new actionable customer retention strategies to stop customers from getting churned has become the need of the hour. ” So read below to learn the customer retention strategies that can help you keep your revenue stream stable.

Customer retention 52

Customer retention Journey mapping Education Feedback 52

SmartKarrot

JULY 24, 2020

Customer journey, when seen from a simplest viewpoint, is the series of events a customer goes through in various interactions they have with your business. A customer journey map is the visual representation of all these steps they take in their entire relationship with your business. Why use a Customer Journey Map?

Journey mapping 10

Journey mapping SaaS Upselling Analytics 10

Totango

AUGUST 18, 2022

Thus, in your customer journey map , onboarding fills in the gap between your customer’s conversion to a premium buyer and their adoption of your product into their daily workflow. It also promotes higher product usage, increases the likelihood of upselling purchases and encourages customers to become enthusiastic brand advocates.

Journey mapping 92

Journey mapping SaaS Upselling Enterprise 92

ChurnZero

JULY 14, 2021

Create Expansion Opportunities – One way to generate more revenue from your customer base is to make sure there is a clear path for upsell and cross-sell opportunities for your existing customers. 3 Strategies for Best-In-Class CSM Onboarding – Learn three areas to consider in order to ensure your team onboarding is effective.

Journey mapping 98

Journey mapping Metrics Customer retention Upselling 98

ChurnZero

FEBRUARY 9, 2021

Customer Experience: Journey Mapping. Course Description: If you strive for a customer-centric culture, you have to understand the customer’s journey—every step of the way. Customer journey mapping is a powerful way to find pain points and opportunities in your customer experience. Level: Intermediate.

Journey mapping 52

Journey mapping Best practices Consulting Consulting 52

Method:CRM

JULY 11, 2022

Retaining customers is also a great way to secure more cross-selling and upselling opportunities since you already have an idea of what they want or need. One of the best ways to form a customer experience strategy is through data. Use customer journey mapping. This is where customer journey mapping comes in.

Customer Experience 92

Customer Experience Journey mapping CRM Metrics 92

CustomerSuccessBox

SEPTEMBER 7, 2021

Future strategies are focused on aggregating customer data and incorporating AI to provide valuable and accurate insights on usage trends, potential churn, and growth opportunities. #3 8 Substantial Investment in Customer Journey Mapping. Throughout the entire journey, understand your customers, their behaviors, and their needs.

Journey mapping 96

Journey mapping Engineering SaaS Upselling 96

Totango

JUNE 4, 2021

We’ll show you how to multiply opportunities for engagement through strategies such as personalization, in-app messaging, customized promotions and loyalty programs. We’ll also show you how technology can help you automate your engagement strategy. You can apply this strategy to automated messages throughout your customer journey.

B2C 62

B2C Upselling Journey mapping B2B 62

CustomerSuccessBox

FEBRUARY 23, 2022

In other words, with a Customer Success strategy. A customer success plan is a road map that your customer success team will follow to meet specific objectives. Check out the 90-Day Customer Success Plan Template , which outlines what, when, and how to execute your customer success strategy. So, where should you begin?

Journey mapping 52

Journey mapping SaaS Upselling Accountability 52

ClientSuccess

MAY 4, 2021

They can be more proactive with new strategies for success. . Even though it can be comforting when a customer is calmly moving along through checkpoints without issue, it is your goal as a CSM to make sure they are growing in line with your planned customer journey map. Your end-of-quarter checklist. The bottom line?

Journey mapping 52

Journey mapping Upselling Accountability Feedback 52

ChurnZero

JANUARY 6, 2022

Though Customer Success was originally regarded as a post-sale cost center, you can flip its narrative with the right metrics, positioning, and forecasting strategy. In the section below, we outline three strategies that every Customer Success team can use to increase their perception as a profit center. Customer Lifetime Value (CLV).

Metrics 98

Metrics Journey mapping SaaS Sales 98

Nicereply

FEBRUARY 2, 2024

This article examines what customer success is and why it’s important, and shares valuable tips to build a customer success strategy. Customer success is a business strategy focused on ensuring customers achieve success using your products or services. Insights from the data also inform business strategy.

Education 59

Education Accountability Customer retention Journey mapping 59

Taylor Reach Group

MARCH 10, 2020

Companies are looking at customer insight, customer journey mapping, CSAT, customer acquisition, data analytics, culture and brand. Or maybe, the company wants to develop a CX strategy but sales, new product launches, etc. The better customer retention is, the more customers you have to generate revenue and upsell to.

Customer Experience 123

Customer Experience Journey mapping Customer retention Call Center 123

ChurnZero

MAY 3, 2022

Across more than 30 playlists, you’ll discover everything you need to know about upsell, launching CS, customer training, CS careers, customer value management, retention and renewals , customer journey maps, health scores , segmentation , QBRs and much more. We’ll help you find your path to success.

Journey mapping 52

Journey mapping Customer centricity SaaS Education 52

Totango

OCTOBER 22, 2019

To retain customers long-term , you’re going to need a clear strategy. Here are some ways to create a customer journey strategy that will help you foster lasting customer relationships. How to Make a Customer Success Strategy that Demonstrates the Value of Your Product. Onboarding. Engaging with customers frequently. .

Best practices 49

Best practices Customer advocacy Upselling Accountability 49

Totango

SEPTEMBER 17, 2021

This is a high-tech variation on the classic sales strategy of offering prospects a free demonstration, illustrated by the proverbial test drive used for selling automobiles where salesmen turn a quick test drive into a weekend test to a purchase. Creates Upsell Opportunities. Informs Your Product Roadmap.

SaaS 74

SaaS Best practices Upselling Journey mapping 74

Method:CRM

JULY 11, 2022

Retaining customers is also a great way to secure more cross-selling and upselling opportunities since you already have an idea of what they want or need. One of the best ways to form a customer experience strategy is through data. Use customer journey mapping. This is where customer journey mapping comes in.

Customer Experience 52

Customer Experience Journey mapping CRM Metrics 52

Totango

MARCH 4, 2022

B2B customer success management is a strategy for promoting outcomes that meet client goals. To achieve this goal, customer success teams work with clients to define objectives, develop strategies, implement plans and monitor results. Integrate Your B2B Customer Service into a Winning Customer Success Strategy.

B2B 91

B2B Customer Service Interactive Voice Response B2C 91

ChurnZero

OCTOBER 20, 2020

I wanted to share some tips on successfully transitioning from a services-based organization to a core Customer Success offering, with services as an upsell opportunity. You are looking for additional opportunities to upsell products and services and create a consistent and measurable experience for customers.

Journey mapping 52

Journey mapping Calibration Upselling Technical Support 52

Totango

MARCH 12, 2021

A customer journey map template lays out a path to optimal outcomes promoting client retention. Here we’ll cover an eight-step approach to creating a customer journey map that encompasses all stages of your customers’ experience, including pre-sales and post-sales experiences. Cross-sell and upsell purchases.

Journey mapping 65

Journey mapping Upselling Metrics Customer retention 65

GetFeedback

MAY 9, 2019

At this level, you’re also working on developing a customer experience strategy. At this stage, the cross-functional CX coalition team is also working on engaging the entire workforce in the strategy. Purposeful leadership: Leaders within a company need to be aligned on the importance of CX and must agree on the proposed strategy.

Customer Experience 134

Customer Experience Metrics Journey mapping Feedback 134

CustomerSuccessBox

JUNE 17, 2022

The purpose of churn analysis is to derive the insights from the customers who left your product to come back with the strategy to retain all those who would later on. Put in place some well-defined parameters to analyze churn risks and plan strategies to improve retention over time. Understand that every business model is different.

Analytics 52

Analytics SaaS Journey mapping Metrics 52

Totango

JUNE 17, 2021

Elements such as contract value, annual and monthly recurring revenue, company size and growth potential can be combined into profiles defining corresponding engagement strategies, such as: High touch. This can help you plan different engagement strategies for different types of stakeholders. Hybrid touch. Digital touch. Active Users.

B2B 71

B2B Accountability Journey mapping Sales 71

ClearAction

DECEMBER 14, 2017

Customer relationship management (CRM) — use of a database of customer transactions and facts that enable customized communications (1-to-1 marketing), upselling, cross-selling, and data-mining. Customer experience journey map — pictorial representation of a customer’s thoughts and actions while shopping or using a product or service.

CRM 66

CRM Customer Care Customer Experience Customer advocacy 66

SmartKarrot

APRIL 25, 2023

Internet, Cable & Phone As a Vice President of Customer Success, you’ll by using customer journey mapping and creating standardised interventions for each stage of the trip, define and optimise the customer lifetime. Create client segments, choose preferred treatment trajectories, and maintain optimised investment strategies.

Journey mapping 19

Journey mapping Upselling Accountability Feedback 19

ClearAction

DECEMBER 14, 2017

Customer relationship management (CRM) — use of a database of customer transactions and facts that enable customized communications (1-to-1 marketing), upselling, cross-selling, and data-mining. Customer experience journey map — pictorial representation of a customer’s thoughts and actions while shopping or using a product or service.

CRM 59

CRM Customer Care Customer Experience Customer advocacy 59

Education Services Group

MAY 25, 2018

Unlocking a proverbial holy grail of enhanced product adoption, increased renewals, thriving upsells and product advocacy requires collaboration with other business units, especially Education Services (ES). What we can do though is shine a light on how ES can positively impact CS strategy. But CS organizations can’t do it alone.

Education 45

Education Journey mapping outsourcing Upselling 45