it-outsourcing-services 
Global Response
JANUARY 9, 2023
68% of US-based businesses outsource some of their business processes—including, commonly, customer service. But is outsourcing your customer service a smart business move? However, outsourcing any business process must always be undertaken carefully to avoid potential pitfalls.
Ansafone
JULY 30, 2021
In the business world, owners must choose whether to handle customer service in-house or outsource to a third-party contact center. Today, many companies decide to outsource their customer service department, but is it worth it? Yes, outsourcing customer service to a contact center is a smart business move.
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Back Office Centers
MAY 4, 2023
Email support outsourcing services involve hiring a third-party provider to handle the customer service and support requests received through email. Expertise: A specialized outsourcing team can bring their expertise to the table, ensuring that customers receive high-quality service.
aircall
JUNE 28, 2018
The topic of outsourcing customer service can be a difficult conversation to have for a few reasons. The truth is, “outsourcing” can take many forms, depending on your business needs. If your business could benefit from any of the following points, it could be time to consider what outsourced staffing options are available.
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When turnover runs rampant in the contact center, institutional knowledge is lost, productivity drops, the quality of service decreases, and employee engagement and morale go down. This white paper takes an in-depth look at the problem and explains how outsourcing can be used to fix it.
Back Office Centers
JUNE 4, 2021
When you add to that the pressure of managing call centers and back-office IT services , the challenge becomes too difficult. In 2021, it is the right time to switch to outsourcing instead of toiling with in-house support. Outsourcing back office operations is a good step towards solving data problems.
Back Office Centers
JUNE 4, 2021
When you add to that the pressure of managing call centers and back-office IT services , the challenge becomes too difficult. In 2021, it is the right time to switch to outsourcing instead of toiling with in-house support. Outsourcing back office operations is a good step towards solving data problems.
Speaker: Brian Morin, CMO, SmartAction & Aarde Cosseboom, Director of GMS Technology and Product, TechStyle Fashion Group
If this is a situation can you relate to, then join us for this in-depth conversation with TechStyle Fashion Group, as they openly discuss their decision to go virtual, and the challenges they faced along the way as they dabbled with both building the omnichannel self-service platform themselves, and outsourcing the design to a partner.
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