Customer Service Life

AUGUST 3, 2018

Where in traditional platforms customer interactions might live in their own individual tickets on various support channels, Kustomer puts the interaction into a timeline regardless of the channel. Furthermore, AnswerDash integrates with Zendesk, Salesforce, and others which means there’s no need to migrate knowledge from another platform.

Contact Center 60

Contact Center Technology Customer Service 60

aircall

APRIL 25, 2022

From the launch of our new Microsoft Teams integration to reaching 100+ integrations on the Aircall App Marketplace, we’re continuing to grow, connect, and demonstrate the power of conversation with our integrations. . The post 100 Integrations and Counting: Celebrating Our Partner Ecosystem appeared first on Aircall Blog.

APIs 62

APIs CRM Technical Support Marketing 62

Playvox

SEPTEMBER 19, 2022

This latest development, a result of integrating our Prodsight acquisition into our Quality Management platform, is just step one in this journey. Qualified Playvox Quality Management customers on Zendesk, Salesforce Service Cloud, and Kustomer platforms will be able to opt-in to this new functionality.

Quality management 80

Quality management Management Contact Center Benchmark 80

Nicereply

MAY 15, 2019

Now it’s faster, saves more time conquering email with your team and it enables you to connect with more than 50 app integrations. One of the biggest help desk solutions is built on team collaboration, smart automation, and integration to help you deliver excellent support. Cool, right? Price: starting from $99/month-user.

CRM 49

CRM Enterprise Customer Support Management 49

Quiq

AUGUST 25, 2020

Pre-built integrations – We built seamless Salesforce, Oracle Service Cloud, Zendesk, Kustomer integrations, as well as promote an “API First” strategy, allowing Quiq to work in harmony with your existing systems.

APIs 61

APIs Customer centricity Education Metrics 61

Answer Dash

SEPTEMBER 19, 2018

Where in traditional platforms customer interactions might live in their own individual tickets on various support channels, Kustomer puts the interaction into a timeline regardless of the channel. Furthermore, AnswerDash integrates with Zendesk, Salesforce, and others which means there’s no need to migrate knowledge from another platform.

Contact Center 61

Contact Center Self service Technology Customer Service 61

Comm100

OCTOBER 30, 2020

Ada’s chatbot solutions are available in 100+ languages and don’t require coding abilities, so your customer service team may be able to integrate the chatbot into your website without extra tech support. Kustomer’s AI chatbot can be deployed across chat, social and messaging.

Chatbots 59

Chatbots Technology CRM industry standards 59

Comm100

JANUARY 29, 2021

Ada’s chatbot solutions are available in 100+ languages and don’t require coding abilities, so your customer service team may be able to integrate the chatbot into your website without extra tech support. Kustomer’s AI chatbot can be deployed across chat, social and messaging.

Chatbots 52

Chatbots Technology CRM industry standards 52

Customer Service Life

JANUARY 22, 2018

An email platform that easily integrates with tools for chat, phone, email, social media, and others makes it easy to add other support channels as needed in the future. Instead, just sign on with a new chat support company and easily integrate that into your pre existing platform. No need to wait for one company to innovate anymore.

Customer Service 60

Customer Service APIs Contact Center CRM 60

Customer Service Life

FEBRUARY 4, 2019

Integrate Slack with support tools. Tighter integration with ticketing system – A common workflow on support teams when agents have questions is to enter their question and the ticket ID they’re working on in Slack – hopefully to a channel with multiple people who can help versus a direct message to one person.

Contact Center 67

Contact Center Chatbots Analytics CRM 67

Answer Dash

JANUARY 1, 2019

Integrate Slack with support tools Slack has revolutionized contact center communication. That’s when we discovered an integration called BubbleIQ where agents, by simply tagging a ticket, can have that ticket posted to the appropriate Slack channel. It’s a perfect complement to this integration.

Contact Center 67

Contact Center Chatbots Analytics outsourcing 67

aircall

DECEMBER 1, 2022

In an effort to provide top-quality support and integrate seamlessly into the lives of their customers, many companies are tapping into WhatsApp as a support channel. Here are some examples of tools that integrate with both WhatsApp and Aircall to create more efficient workflows and better customer experiences: Kustomer.

APIs 117

APIs Customer Support Wait times Chatbots 117

Solvvy

DECEMBER 16, 2019

Strong integrations with CRMs. Leading solutions like Solvvy provide integrations with Salesforce, Zendesk, Kustomer, Oracle, and many other companies, so they fit seamlessly into your existing tech stack. In order to create a positive customer experience, you need visibility into the entire customer journey.

Interactive Voice Response 48

Interactive Voice Response Customer Service Chatbots Self service 48

aircall

JULY 26, 2018

Kustomer is a complete management platform for customer experience and support. An integrated solution helps companies learn more about every customer, fostering informed interactions and increased lifetime customer value. Launched in 2015, Kustomer is much more than a ticketing system. Aircall and Kustomer have a lot in common.

Finance 83

Finance APIs Analytics Call Center 83

Netomi

APRIL 7, 2022

Integrations with applications such as Shopify, Twitter, Messenger and Netomi! Best for integrations with other tools. Integration with 300+ apps, including Slack, WhatsApp and Google Analytics, to maximize customer experience and team efficiency . Integrations with hundreds of apps, such as Slack, Shopify and MailChimp.

CRM 52

CRM Brand ambassadors Analytics Chatbots 52

CSM Magazine

JANUARY 9, 2023

says Louis Bucciarelli, CEO of Playvox, “Powerful, elegant integrations from Playvox into Salesforce provide real-time visibility and insights that enable brands to operationalize efficiency at scale and deliver better customer experiences.”. Visit www.playvox.com for more information.

Contact Center 59

Contact Center Schedule adherence Gamification CRM 59

aircall

JULY 18, 2022

And that’s phone system integrations. The power of integrations is something we’re passionate about. There’s always a harmonized tech stack to be aware of, but phone systems integrations are a great way of optimizing your team’s time and bringing huge benefits to your sales processes. 3 Ways to Shorten Resolution Time.

First call resolution 62

First call resolution Sales Morale Metrics 62

JustCall

APRIL 3, 2023

JustCall-Help Scout phone integration is the best way forward. From SMS campaigns, virtual numbers, and call software to native CRM integrations, the software is the one-stop solution for all your workflow automation and customer communication needs. Benefits of JustCall and Help Scout Integrations 1.

CRM 52

CRM APIs voip contact center solutions 52

aircall

NOVEMBER 3, 2021

It also integrates with various platforms, like GSuite and Office 365, so you can align your follow-up tasks across your workspace. From live chat to email and even social media integration, everything happens inside a single intuitive interface. . Seamless Integration with Other Tools. Help Scout.

CRM 62

CRM SaaS Sales Feedback 62

JustCall

APRIL 5, 2023

Further, businesses that find their preferred integration missing can contact the JustCall engineering team to request a new integration. Standard plans offer integrations for Google Workspace and Microsoft 365. In addition to the above, the Enterprise plan allows integrations with:One Login, Okta Azur.

call center software 52

call center software Call Center Interactive Voice Response Enterprise 52

UJET

OCTOBER 22, 2020

By integrating voice calls directly into their app, Wag! Instacart Doesn’t Integrate Customer Data — They Unify It. API integrations are table stakes for modern contact centers, but they’re riddled with problems. knew they needed to create an intuitive mobile customer service experience.

Interactive Voice Response 90

Interactive Voice Response CRM APIs Wait times 90

AWS Machine Learning

SEPTEMBER 9, 2022

Kubeflow achieves this by incorporating relevant open-source tools that integrate well with Kubernetes. For details on service integration and available add-ons for each of these options, refer to Deployment. However, that platform would need to be flexible enough to integrate well with our standardized tooling.

Engineering 76

Engineering Healthcare APIs Scripts 76

UJET

OCTOBER 22, 2020

By integrating voice calls directly into their app, Wag! Instacart Doesn’t Integrate Customer Data — They Unify It. API integrations are table stakes for modern contact centers, but they’re riddled with problems. knew they needed to create an intuitive mobile customer service experience.

Interactive Voice Response 72

Interactive Voice Response CRM APIs Wait times 72

Solvvy

OCTOBER 1, 2019

Steven Rivera, Director of Customer Experience at Scentbird, highlights “Solvvy’s integration is easy, implementation is easy, but the thing that really separates is the people behind the actual software and how we work with them.” ” Releasing New Product Offerings. Building New Partnerships.

Self service 48

Self service Analytics Technology Customer Experience 48

JivoChat

APRIL 15, 2021

According to a Kustomer survey , 79% of customers experience frustration when they can’t connect with a brand on their preferred channel or communication method. Knowledge base integration. CRM integration. You never want to be in the position of making a customer wait too long for someone else to pick up the conversation.

Best practices 52

Best practices Upselling CRM Sales 52