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Average Handle Time: A Comprehensive Guide

Hodusoft

Average Handle Time: A Comprehensive Guide In the call center industry, time is a lot more valuable than money. When agents learn to make the most of their stipulated time and provide superior customer service within that, then nothing can stop money from pouring in. What is Average Handle Time (AHT)?

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5 Tips To Reduce Your Call Center’s Average Handle Time (AHT)

Global Response

If so, it might be time to start reducing your average handle time. Although average handle time might seem like a small—and primarily internal—metric, it can make a big difference on customer satisfaction. your average handle time.

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3 Reasons Your Call Center is Missing Benchmarks

Fonolo

Call center benchmarks are necessary to drive performance and revenue, and can be used to compare a call center’s performance with industry standards. Here we’ll go through standard KPIs and common reasons why call centers struggle to meet them. Average Handle Time (AHT). Average speed to answer: 28 seconds.

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How to Improve Contact Center Agent Performance

Fonolo

Average Handle Time (AHT). Average Handle Time (also known as Average Response Time) refers to the amount of time it takes for an agent to answer an incoming inquiry. But be warned: the problem with average handle time is that it measures agency efficiency but not effectiveness.

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3 Key Strategies For Call Center Customer Service

Fonolo

FACT: Call-back technology is quickly becoming an industry standard for call centers. Standard call center metrics — such as CSat score, Average Handle Time (AHT), abandonment rate, first-contact resolution, and occupancy rate — create a strong foundation so you can optimize and measure your customer service strategy.

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Top 4 Best Practices for Call Routing

Fonolo

A call routing system is the industry standard solution to this. Examine metrics like abandonment rate, customer satisfaction, and average handle time (AHT) to assess your call routing system’s efficiency. Imagine scrolling through that list, getting the wrong number, and having to try another one.

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15 Crucial Call Center Metrics and KPIs You Need to Know

Expivia

Average Handle Time. The average handle time is the best call center KPI to gauge how efficient your process is. This is the whole time your rep spends on the interaction. From the time they pick up the call until they finish their after-call work. After Call Work.