CSM Magazine

APRIL 17, 2023

Organizing a successful fundraising event can be an exciting and rewarding experience, but it can also be a daunting task. Whether you’re planning a charity gala, auction, or benefit concert, it takes a lot of effort and attention to detail to make it a success.

Advertising 10

Advertising Entertainment Marketing Customer Care 10

GetFeedback

FEBRUARY 6, 2019

Event planning is an adventure, to say the least. Even if it goes off without a hitch, the event doesn’t end when the clock strikes 12. Success is more than a day-of checklist. Success is more than a day-of checklist. Below we’ll share some quick tips on maximizing attendee feedback with event surveys.

Feedback 110

Feedback Surveys Benchmark Best practices 110

NICE inContact

JANUARY 29, 2019

If you’re a veteran of the industry, you already know this because hiring and retaining good agents is something successful contact centers constantly focus on. Equipping agents also means making sure agents have the tools and support they need to be successful on the floor. Keeping good employees is a priority in every industry.

Call Center 65

Call Center Contact Center Feedback Employee engagement 65

Creative Virtual

DECEMBER 13, 2018

As 2018 is quickly coming to an end and planning for 2019 continues to move full steam ahead, it’s time once again to take a moment to slow down and look back over the past year. So, as per our annual tradition, let’s take a look at some of the highlights from the past 12 months. You can read our full article here. Congratulations!

Virtual Agent 40

Virtual Agent Transportation Chatbots Multichannel 40

C Space

APRIL 15, 2020

Keep checking back here for the latest updates on how brands are dealing with coronavirus. Keep checking back here for the latest updates on how brands are dealing with coronavirus. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully.

Construction 52

Construction Consulting Consulting Healthcare 52

C Space

APRIL 21, 2020

Keep checking back here for the latest updates on how brands are dealing with coronavirus. Keep checking back here for the latest updates on how brands are dealing with coronavirus. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully.

Entertainment 52

Entertainment Healthcare Advertising Consulting 52

C Space

AUGUST 5, 2020

Four months ago, when the gravity of the situation became clear, we started daily reporting on how brands were dealing with the COVID-19 crisis. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. On the other end, they foresee an increase in the “streaming” (up 9.3%

Calibration 40

Calibration Banking Marketing Consulting 40