Certified Languages International

SEPTEMBER 21, 2020

Over the past 6 months, many hospitals and healthcare systems have scrambled to support their LEP patients remotely. As a language company supporting healthcare systems nationwide with remote interpreting services, we’ve always been invested in making sure LEP patients have equitable access to healthcare.

Healthcare 98

Healthcare Technology Personalization 98

Beyond Philosophy

OCTOBER 12, 2023

Watch Colin talking about this on YouTube: Subscribe to our YouTube channel here to see all the latest videos! A healthcare organization supplier that installs healthcare systems, meaning the back-end systems medical facilities use, called us to help with an installation that was going poorly. How much time would it take?

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Healthcare Engineering Banking Accountability 222

CSM Magazine

DECEMBER 1, 2022

Healthcare customer care differs from traditional customer service (for industries such as insurance, banking, and utilities) but they share certain fundamental elements: Both are designed to enhance the customer experience by providing support when needed, with the goal of deepening loyalty. Proactive outreach. Product recall support.

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Healthcare Customer Care CRM Self service 52

Certified Languages International

OCTOBER 22, 2021

For patients who aren’t fluent in English, healthcare interpreters play an integral role in their medical care team. What do healthcare interpreters do? Healthcare interpreters help patients and medical professionals who don’t speak the same language communicate. Types of healthcare interpreters. Yes, they are! …

Healthcare 52

Healthcare Call Center Personalization Technology 52

Certified Languages International

OCTOBER 22, 2021

For patients who aren’t fluent in English, healthcare interpreters play an integral role in their medical care team. What do healthcare interpreters do? Healthcare interpreters help patients and medical professionals who don’t speak the same language communicate. Types of healthcare interpreters. Yes, they are! …

Healthcare 52

Healthcare Call Center Personalization Technology 52

Integrity Solutions

SEPTEMBER 22, 2020

There are three factors that play a pivotal role in healthcare sales reps’ ability to adjust to this virtual selling environment and deliver value that results in more appointments and more closed deals. In all likelihood, the future of healthcare sales will be a blend. Helping Healthcare Sales Reps Adjust to Virtual Selling.

Healthcare 94

Healthcare Sales Coaching Technology 94

JustCall

DECEMBER 13, 2022

Healthcare is one industry that has transformed the most in the past few years. Although the industry was a reluctant adapter for change, circumstances during and post the COVID-19 pandemic have made it imperative for healthcare to embrace the modern world. The answer: by adopting an advanced and efficient phone system.

voip 52

voip Healthcare Transportation CRM 52

Certified Languages International

AUGUST 10, 2020

While change can cause uncertainty, it can also be a time ripe for rethinking how we can innovate language services in healthcare. Healthcare has certainly had to pivot to address the millions of layoffs, cutbacks, and furloughs suffered at the hand of the coronavirus. hospitals and health systems lost an estimated $202.6

Healthcare 93

Healthcare Call Center Customer Care Technology 93

Revation Systems

DECEMBER 10, 2019

While each of these individuals may have different views, careers, hobbies and priorities, they all desire one thing: access to healthcare. In a society that has been heavily influenced by the advancement of automation and digitization, however, access to healthcare isn’t the only concern. phone, web chat, text message or video visit).

Healthcare 62

Healthcare Call Center Technology Management 62

Revation Systems

JUNE 30, 2020

LinkLive is unified communications software hosted in the cloud designed for healthcare and banking organizations that offers a broad range of capabilities including rich digital messaging, a seamless ability to engage humans across physical and digital channels, and leading voice and video communications. LinkLive 9.1

Healthcare 62

Healthcare Banking Call flow Contact Center 62

Certified Languages International

AUGUST 20, 2021

Individuals who speak a language other than English don’t have the same access to basic services, like healthcare, that their English-speaking neighbors do. The system also relied on telephone and video remote interpreting (VRI), of course, but only when they had to. And they urged like-minded healthcare systems to do the same.

Healthcare 52

Healthcare Education Technology Personalization 52

CSM Magazine

APRIL 18, 2024

It’s a cloud-based delivery model that allows businesses to add real-time communication features such as voice, video, and messaging to their own applications without needing to build back-end infrastructure and interfaces. Voice and Video Calling: Embed real-time voice and video communications.

Interactive Voice Response 52

Interactive Voice Response Healthcare Chatbots Consulting 52

Certified Languages International

AUGUST 31, 2021

We consider ourselves lucky because we share this industry with a lot of quality video remote interpreting (VRI) companies. LanguageLine InSight Video Interpreting®. A look at LanguageLine’s InSight Video Remote Interpreting platform. The video includes tips on how to get the most out of using VRI. LSA Video, Inc.

Healthcare 52

Healthcare Contact Center Call Center Marketing 52

Certified Languages International

AUGUST 20, 2021

Individuals who speak a language other than English don’t have the same access to basic services, like healthcare, that their English-speaking neighbors do. The system also relied on telephone and video remote interpreting (VRI), of course, but only when they had to. . And they urged like-minded healthcare systems to do the same.

Healthcare 52

Healthcare Education Technology Personalization 52

ProProfs Blog

APRIL 8, 2019

These numbers show how important it is to have a responsive website for a healthcare business. Now, along with creating and maintaining a website for your healthcare business, it is also important to reach out to your customers and provide instant resolution to their queries. Around 1 in 20 searches on Google are health-related topics.

Healthcare 74

Healthcare Customer Service Customer Support Consulting 74

Certified Languages International

NOVEMBER 10, 2020

language services industry (hi, Lionbridge and TransPerfect), we’ll be focusing on the top companies that primarily provide remote interpreting services, like video and telephone interpretation. Primary industries served: Healthcare, government, enterprise, personal interpreter. Primary industries served: Healthcare.

Healthcare 52

Healthcare Government Enterprise Banking 52

Hodusoft

SEPTEMBER 30, 2021

Benefits of Contact Center Software for Healthcare Industry. Healthcare was among the first to bear the brunt, with the sudden spike in call volumes. The pandemic situation has changed the workings of the healthcare industry. Post-Covid Reality: Healthcare contact and call center software. The disruption is evident.

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Contact center software Healthcare Contact Center contact center solutions 52

Hodusoft

APRIL 22, 2021

This outbreak has affected almost all the industries and healthcare is among one of them. The way people used to access healthcare facilities has changed drastically. Now, communication has become an essential part of healthcare services, especially in large, multi-department healthcare facilities.

Contact center software 52

Contact center software Healthcare Contact Center contact center solutions 52

Fonolo

JULY 2, 2019

To save you some time, we’ve extracted video snippets showcasing highlights from the discussion. How can your call center improve customer interactions during the most important time of year for consumers’ healthcare choices? We provide four ways you can get your healthcare call center into gear before Open Enrollment.

Healthcare 98

Healthcare Call Center Self service Technology 98

3CLogic

SEPTEMBER 24, 2021

The Power of Video For The Customer Experience. As for video-based support, it’s growing as a preferred means of communication as consumers increasingly leverage video in their personal and professional lives. Just as with voice solutions, there’s incredible potential for video in the contact center industry.

Customer Experience 59

Customer Experience First call resolution Contact Center industry standards 59

ProProfs Blog

APRIL 8, 2019

These numbers show how important it is to have a responsive website for a healthcare business. Now, along with creating and maintaining a website for your healthcare business, it is also important to reach out to your customers and provide instant resolution to their queries. Around 1 in 20 searches on Google are health-related topics.

Healthcare 60

Healthcare Customer Service Customer Support Consulting 60

Branch Mesenger

OCTOBER 3, 2019

workers to cut its healthcare costs. ??Here’s This edition of Shifto includes the latest alternative to the PSL courtesy of McDonald’s first seasonal drink in 5+ years, Walmart’s new regional pilot healthcare programs, new stories on the retail evolution with Forever 21 and PetSmart, and highlights from NRF’s 2019 Holiday Forecast.

Healthcare 48

Healthcare Sales Marketing 48

ShepHyken

SEPTEMBER 22, 2023

With the switch-to-video feature, customers can seamlessly switch to a live video chat with a customer service representative without leaving their preferred channel. According to Salesforce, 52% of customer care teams utilize online chat or live help, compared to 81% of consumers.

Customer Service 151

Customer Service Chatbots Self service Customer Care 151

Enghouse Interactive

MAY 25, 2020

Best Practices for Securing Video Calls. Video helps maintain relationships in ways that no other type of communication can. We’ve compiled some of the best practices for your organization to consider when using video-conferencing. Resource: Video Conference Security – Basic Checklist. Recommended Best Practices.

Healthcare 40

Healthcare Best practices Government Enterprise 40

Avaya

MAY 18, 2017

Studies continue to show that veterans’ healthcare needs are increasingly complex. Given the right communications tools and mobile devices, government healthcare providers, are convinced that care would be improved. 90% of healthcare organizations have had at least one data breach in the past two years. It’s no wonder.

Healthcare 52

Healthcare Technology Government Surveys 52

CSM Magazine

MARCH 5, 2024

The global healthcare IT market is growing, poised to reach $1.8 As the number of smartphone users grows, so does its application in healthcare. A patient engagement mobile app has the potential to revolutionize healthcare delivery. Increased engagement: apps can make healthcare more engaging and interactive for patients.

Healthcare 52

Healthcare Education Gamification Consulting 52

CSM Magazine

OCTOBER 6, 2020

Red Box partners with RingCentral to deliver next-gen voice and video capture integrated with unified communications for highly regulated businesses. The integration will deliver access to RingCentral Voice and Video recorded conversations via Conversa by Red Box, the newly launched open microservices-based enterprise voice platform.

Strategic Value 52

Strategic Value Enterprise Government Healthcare 52

Certified Languages International

JANUARY 16, 2024

Communication barriers in healthcare settings can leave patients feeling unheard or confused about their care. From initial consultations to informed consent and post-operative care, medical sign language interpreting services serve a vital function to healthcare providers and deaf patients.

Healthcare 40

Healthcare Construction industry standards Consulting 40

Certified Languages International

JUNE 14, 2023

HB 2359 requires healthcare interpreters providing their services to Oregon-based medical facilities to be qualified or certified on the state Oregon Health Authority (OHA) registry. Requirements for telephone and video interpreting were excluded for the first year — but the July deadline is looming.

Healthcare 52

Healthcare Marketing Personalization 52

Certified Languages International

JANUARY 16, 2024

Effective communication is vital in healthcare. Accurate medical interpretation and translation services facilitate clear communication, understanding, and trust between patients and healthcare providers. Each plays a distinct role in the healthcare system with unique processes. What I s Medical Interpretation?

Healthcare 40

Healthcare Education Analytics Technology 40

Hodusoft

APRIL 12, 2019

Times have changed and healthcare industries face the pressure of delivering exemplary services to a growing number of patients. Communication is one of the backbones of healthcare services, especially in large multi-department hospitals with a high number of patient footfalls each day. Patients are delighted. They recommend.

call center software 40

call center software Healthcare Call Center Contact center software 40

Certified Languages International

JULY 27, 2022

If you work in the healthcare industry in Oregon, you’ve probably heard of House Bill 2359. Our healthcare clients across the state are buzzing with questions about it. HB 2359 is Oregon legislation that requires healthcare interpreters providing their services for Oregon-based medical facilities to be qualified or certified in Oregon.

Healthcare 52

Healthcare Personalization 52

Revation Systems

FEBRUARY 21, 2019

The healthcare industry is not exempt from this notion, particularly when it comes to patient/provider communications. The post Secure Unified Comms for Healthcare: How to be the Salesforce in a Siebel World appeared first on Revation Systems. So how can hospitals seek to become the Salesforce in a Siebel world?

Healthcare 48

Healthcare CRM SaaS Contact Center 48

Certified Languages International

FEBRUARY 25, 2019

On the surface, video remote interpreting (VRI) platforms offered by different language service providers can seem similar to one another. In general, you open a program on a mobile device or stationary computer, select the language you need, and connect to an interpreter over a video call. Not necessarily. It pays to do your homework.

Healthcare 45

Healthcare Best practices Technology Management 45

Certified Languages International

MARCH 16, 2020

But while the CDC and our nation’s healthcare community work to stop this pandemic, non-English speakers risk getting lost in the shuffle. If your organization interacts with the public, especially in the healthcare sector, there’s a good chance limited English proficient (LEP) individuals are among your customers.

Healthcare 116

Healthcare Education Personalization 116

Certified Languages International

JANUARY 29, 2024

Certified Languages International’s robust Spanish interpreting services foster greater understanding between organizations and Spanish-speaking individuals through convenient on-demand phone and video platforms. Organizations access CLI’s MERFi VRI platform to connect with a Spanish video interpreter in seconds.

Banking 40

Banking Healthcare Best practices Education 40

VirtualPBX

AUGUST 24, 2023

This article explores key trends driving the future of VoIP, including the integration of AI and chatbots, the evolution of video conferencing, and the game-changing impact of 5G technology. This reshapes sectors like business, education, healthcare, and personal connections.

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voip Chatbots Healthcare Customer centricity 94