aircall
JULY 14, 2021
In designing an employee engagement survey , here are some questions to consider: What are your expectations for engaged employees? You can offer them benefits, such as free weekly lunches, healthcare, and unlimited PTO, but you can’t guarantee that they’ll work hard. It’s easy to think employees will perform because you pay them.
Fonolo
JUNE 17, 2021
That’s why it’s so important to prioritize agent morale in a contact center and ensure your top performers are engaged. Flex schedules can help you attract top talent, increase morale, improve productivity, and reduce turnover in call centers. Full medical and extended healthcare. Is Flex-Time Right for Your Contact Center?
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CSM Magazine
DECEMBER 4, 2023
As businesses increasingly prioritize the incorporation of environmental, social, and governance (ESG) initiatives into their daily operations, many executives are rightfully pondering not only the moral implications of responsible ESG practices but – perhaps more importantly – how to quantify their impact on corporate financial performance (CFP).
CCNG
JANUARY 4, 2023
Healthcare Insurance, 35.6% Younger participants in the survey showed more irritation with agents not knowing the answers than older participants. Retail (Click & Mortar), 46.6% Technology, 39.4% Utilities, 37.6% This sort of performance failure can lead to customer dissatisfaction, complaints, and defections.
Fonolo
AUGUST 15, 2019
Subsequently, the company reported that 92% of customers surveyed were happy with their overall flight experience. Ryanair’s changes weren’t sweeping and therein lies the moral of the story: Small tweaks can have big rewards. We provide four ways you can get your healthcare call center into gear before Open Enrollment.
Customer Service Life
APRIL 1, 2019
Lowering healthcare costs. Increase employee morale. Start with an anonymous survey that features questions about what matters to them when it comes to their own wellbeing in the workplace. What catches the eye of the decision makers in the company with the funds to promote a wellness program often include: Reducing absenteeism.
C Space
MAY 7, 2020
Ultimate’s Perception survey solution now includes a new crisis check-in pulse survey, available at no additional cost to customers. Employees can complete the survey from anywhere, on any device.
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