five-ways-to-connect-with-employees-in-the-world-of-remote-and-hybrid-work 
CSM Magazine
JUNE 16, 2022
Magnus Geverts at Calabrio shares his top spring-cleaning tips for supporting home-working agents. Until recently, the majority of UK contact centres worked in a traditional, centralised model, with fewer than 4% of agents working remotely at home on a permanent basis, according to a report from analyst ContactBabel.
ShepHyken
MARCH 11, 2022
and the author of the new book Employees First! She shares the five ways to treat employees like customers and become a company where people want to work. People quit their jobs in record numbers last year, and many of them never jumped back into the world of work. Give Employees a Voice.
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Calltools
APRIL 3, 2024
It’s very difficult to remain competitive until you have managers, agents, tools, and strategies working together to improve every customer’s experience. It’s very difficult to remain competitive until you have managers, agents, tools, and strategies working together to improve every customer’s experience.
SharpenCX
SEPTEMBER 14, 2021
More than a third of hourly, customer service workers feel physically and emotionally drained after an average day’s work. And, with remote work, employees are working more than ever before. At this point, nearly 50% of American employees consider themselves workaholics. Send words of encouragement.
Spearline
JUNE 2, 2022
This is, presumably, largely down to the increase in remote and hybrid working for contact center agents… more on that below. Hybrid working models are here to stay One of the most obviously pandemic-driven contact center trends, is growth of remote and hybrid working for contact center agents.
COPC
JANUARY 15, 2024
This second installment of the series will offer insights into onboarding best practices for new employees. We will focus on the importance of the first 90 days, reasons new hires leave during this period, and tips to increase the likelihood of a new hire becoming a long-time employee.
JustCall
MARCH 7, 2023
Hybrid workforces are now more common than ever. With this trend, managing a hybrid workforce can be difficult since it entails dealing with a broad group of employees with varying requirements and interests. Steps to Developing a Hybrid Workforce Here are our top five steps to developing a hybrid workforce: 1.
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