TeleDirect

OCTOBER 1, 2022

In fact, Tier 3 IT support often calls on the firsthand knowledge of the masterminds behind your product, such as engineers and developers. When they experience a technical malfunction, they need a knowledgeable professional to help them resolve it. Tier 3 IT Support. Open availability. Tech is a 24/7 industry.

outsourcing 62

outsourcing Scripts Call Center Engineering 62

Robert Davis

MAY 10, 2017

In my experience, I have found that some of the nicest and most willing-to-help people are those who are already successful and busy. A mastermind group. Join or create a mastermind group. Join or create a mastermind group. My favorite definition of a mastermind is from Napoleon Hill. At Robert C.

Consulting 48

Consulting Consulting Coaching Metrics 48

CustomerSuccessBox

DECEMBER 6, 2021

He is a complete customer-centric growth mastermind. He is a Customer Success executive with experience in building post-sale teams to reduce churn and increase growth at high-growth B2B SaaS scale-ups. Holds a wide experience in helping numerous SaaS companies plug the leaky bucket. Dave Jackson. Jeff Breunsbach.

SaaS 52

SaaS Customer advocacy Coaching B2B 52

Mindtouch

OCTOBER 14, 2016

All the evidence points to product content acting as the bridge to engage customers the way they want to connect, controlling how they positively experience your brand. To quickly ramp up your company’s content, learn from the masterminds of content strategy. Andrea Ames – Content Experience Strategist – IBM, @aames.

Consulting 91

Consulting Consulting Engineering Enterprise 91

Mindtouch

APRIL 17, 2017

To quickly ramp up your company’s Customer Success strategies, learn from industry-recognized masterminds. Shep Hyken is a customer service and experience expert and the Chief Amazement Officer of Shepard Presentations. Lynn Hunsaker , ClearAction, Customer Experience Maturity Strategist, @clearaction, LinkedIn. one_third].

SaaS 81

SaaS Consulting Consulting Marketing 81

Hello Customer

SEPTEMBER 17, 2020

Our first guest was CX mastermind Steven Van Belleghem , together they discussed how organizations can create a strong value proposition for their customers in challenging times. Challenge II: “How do you involve the entire organization so that internal processes don’t hurt the experiences of customers?”.

Customer centricity 52

Customer centricity Feedback Banking Customer Experience 52

Hello Customer

SEPTEMBER 17, 2020

Our first guest was CX mastermind Steven Van Belleghem , together they discussed how organizations can create a strong value proposition for their customers in challenging times. Challenge II: “How do you involve the entire organization so that internal processes don’t hurt the experiences of customers?”. Lumi by Pampers.

Customer centricity 52

Customer centricity Feedback Banking Customer Experience 52

BetterXperience

DECEMBER 22, 2015

It appears it doesn’t take a criminal mastermind to pick up the phone and either social engineer your employees to gain access or already have answers to the questions. It will create a superior customer experience. If interrogations aren’t keeping consumers then what exactly is it doing?

Finance 54

Finance Banking Engineering Accountability 54

ChurnZero

FEBRUARY 17, 2022

Whether you are an industry veteran, or fairly new to the scene, you might not have much hands-on experience with Customer Success software and how it can impact your job (for the better). Using Excel as a stopgap solution, we became spreadsheet masterminds and (albeit inefficient) experts at hacking the system to fit our needs.

CRM 98

CRM Chief Customer Officer SaaS Morale 98

CSM Magazine

JULY 17, 2017

At the heart of every business is a great customer service team, always striving to deliver an exceptional service to their clients with the goal of turning a first-time customer experience into repeat business. According to Kolsky,​ 55% of consumers are willing to pay more with the guarantee of a great experience. Know Your Stuff.

Customer Service 77

Customer Service Upselling Engineering Personalization 77

Stratifyd

JUNE 6, 2019

As the eCommerce and payments universes continue to expand, customer experience has become the competitive differentiator. Gen Zers are digital masterminds, as they’ve never lived without Google, Apple, Facebook, or Amazon. Financial services (FinServ) companies across the board must be able to adapt in a constantly evolving market.

Banking 40

Banking Morale Feedback Contact Center 40

ChurnZero

FEBRUARY 17, 2022

Whether you are an industry veteran, or fairly new to the scene, you might not have much hands-on experience with Customer Success software and how it can impact your job (for the better). Using Excel as a stopgap solution, we became spreadsheet masterminds and (albeit inefficient) experts at hacking the system to fit our needs.

CRM 52

CRM Chief Customer Officer SaaS Morale 52

SmartKarrot

JANUARY 5, 2021

Proclaimed as the Customer Success growth expert, consultant, and thought leader, Lincoln is a customer-centric growth mastermind. Being passionate about guiding leaders on making their companies “unforgettable,” she is the Founder and CEO of Customer Bliss and is fondly known as the “Godmother of Customer Experience.”. Lincoln Murphy.

Chief Customer Officer 21

Chief Customer Officer SaaS B2B Consulting 21

SmartKarrot

DECEMBER 2, 2020

Simply put, this calls for affirmative thought leaders that promise exceptional customer experience that garnishes a competitive edge over the rest. Being a thought leader in the space, her exceptional content is mostly fueled by real-life experiences. Sue Duris, Director of Marketing and Customer Experience, M4 Communications.

Journey mapping 17

Journey mapping SaaS Customer retention Contact Center 17

SmartKarrot

JUNE 11, 2021

The course is led by trainers who have 60+ years of combined experience in the customer success space. CS Mastermind is another professional development programs that enhances skills via online training, group coaching calls, instructor-led sessions and more. This is a high value practical training experience.

Best practices 22

Best practices SaaS Accountability Education 22

CX Global Media

OCTOBER 15, 2018

Only then can they be able to create a new legacy of building customer experience excellence needed to increase organizational performance at scale in the face of this new economic acceleration. The learner reflects on the experience by comparing it to prior experiences. They must turn their lens inward with urgency now.

Contact Center 269

Contact Center Morale Call Center Metrics 269

NobelBiz

OCTOBER 24, 2023

Both the customer experience map and the journey map are essential tools for businesses aiming to understand and improve the interactions their customers have with their brand. What is a Customer Experience Map? Each touchpoint is an opportunity for the brand to make an impression and create a positive customer experience.

Journey mapping 104

Journey mapping Customer Experience Interactive Voice Response Contact Center 104

ClearAction

MARCH 22, 2024

CX is a Team Sport: 2 Surprising Views Lynn Hunsaker CX is a Team Sport was the CX Day 1 theme in 2021, celebrating the 10th anniversary of the Customer Experience Professionals Association. Some firms are experimenting with new metrics such as Net Trust Score. We all learn from each other in CX is one way CX is a team sport.

Chief Customer Officer 62

Chief Customer Officer Customer centricity Airlines Metrics 62

SmartKarrot

JANUARY 5, 2022

Widely acclaimed as a foremost expert to have pioneered and popularized customer success, Lincoln is a customer-centric growth mastermind. He’s also the Founder of Glide Consulting where he helps companies build a customer success function and customer strategy that gives predictable control over their customers’ lifecycle and experience.

Chief Customer Officer 23

Chief Customer Officer Coaching SaaS B2B 23

LiveChat

MARCH 11, 2016

In today’s post, you’ll learn how to avoid such mistakes and what skills make a Support Mastermind. That creates a positive customer experience! Several traits that turn a regular agent into a Support Mastermind. The post Support Mastermind: The Finest Customer Service Problem Solving Skills appeared first on LiveChat.

Customer Service 51

Customer Service Analytics Customer Experience Personalization 51

ShepHyken

OCTOBER 3, 2016

Southwest Airlines Puts Its Heart Into The Customer Experience by Stan Phelps. Macworld) Danny Meyer is best known as the mastermind behind Shake Shack, the restaurant chain that handily beats In n Out for the best fast food burger in America. Purple Goldfish) Two years ago Southwest Airlines launched new branding for the airline.

Airlines 309

Airlines Customer Service Customer retention Education 309

Nicereply

MARCH 10, 2020

They’re not going to get you coding like a mastermind or building your own mobile application, but they will make you a better person in and out of the cubicle. Your company may offer benefits like an education budget, or ongoing training in the office, but there are actually small, regular things that you can do on your own for free.

Personalization 97

Personalization Management Education Construction 97

SharpenCX

MARCH 16, 2021

I couldn’t have dreamed up a more magical experience. They’ve spent so much time perfecting the visitor experience. Disney has carefully crafted every aspect of its customer experience to create an unforgettable memory for every single guest. This is part of creating a worry-free and fun-for-the-whole-family experience.

Customer Experience 84

Customer Experience Feedback Coaching Scripts 84

JustCall

AUGUST 2, 2021

Customer Service experience matters a lot for both the customer as well as the brand image of a company. While all customer experience experts are unique and successful in their own way, there are a few notable names here. Although CX (Customer Experience) is a game of wordplay and emotions, due research has been conducted on it.

Customer Experience 52

Customer Experience Consulting Consulting Best practices 52

SmartKarrot

MAY 28, 2020

2 Customer Success Mastermind. Customer Success Mastermind For CS Leaders gives you the skills, tools, confidence and expertise to build and lead high-performing customer success teams! 8 Customer Experience Management Essentials. by ADOPTTEC. by Roel Leijten.

Metrics 10

Metrics Management Accountability Personalization 10