Up Your Service
AUGUST 26, 2015
In recent years the healthcare industry has undergone – and continues to undergo—massive changes. Healthcare organizations must partner more closely with their patients, with organizations in the public sector, and with each other, to deal with the new challenges and expectations. What’s happening in the industry?
Playvox
AUGUST 25, 2022
All these singular actions can negatively impact service level metrics and the customer experience. When I began my career as a call center agent at a healthcare company, I shared the mentality of many coworkers. In order to demonstrate the impact, I’ve pulled in a few “Power of One” exercises from this article.
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Certified Languages International
JANUARY 29, 2024
As communities continue to diversify, the demand for Spanish interpreter services in healthcare, legal services, banking, insurance, and other industries continues to rise. Video works best for more complex discussions like insurance claims, legal proceedings, banking needs, and healthcare diagnoses.
inmoment
MAY 14, 2020
With the spread of the COVID-19 virus, healthcare is right at the center of nearly every conversation. Many consumers are asking questions about their own healthcare coverage. Participants received exercise DVDs and resistance bands, food scales, and other weight loss support items. What should I do if I start to be symptomatic?
Calltools
DECEMBER 27, 2023
For instance, healthcare organizations must protect a person’s medical information. Exercise Transparency Not every state or country requires that you inform the consumer that you are recording them. Reduces Liability Agents can make mistakes that leave your company open to legal action.
AWS Machine Learning
JANUARY 26, 2024
Some risks may be acceptable to your business, and a threat modeling exercise can help your company identify what your acceptable risk appetite is. Work backward from production use of generative AI by developing a threat model for each application using traditional security risks as well as generative AI-specific risks.
SmartAction
MAY 6, 2019
While AI-powered virtual agents can also read and record data and exercise cognitive capabilities to follow linear (or near linear) processes, they extend the value of customer data for other purposes that include: Personalization – mapping caller ID to an account and greet by name.
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