Step 3 of 5: AI Self-Service Without Compromise – AI Without Data is Like a Race Car Without Fuel
SmartAction
MAY 6, 2019
Your live agents require access to customer data for the purposes of reading and recording data to support their linear processes. Even if it’s not why the customer is calling, he/she is more likely to use and trust the automated customer service for additional self-service. More & Better Data Leads to Effortless CX.
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