Call Journey

JUNE 23, 2019

Call Journey aims to help businesses on how to: Maximize Upsell & Cross-sell opportunities. Automate Script Adherence and Sales Best Practices. We help businesses achieve a complete customer view by integrating Voice data into the Enterprise data mix. Understand Agent Performance and metrics. An exciting treat!

Engineering 40

Engineering Analytics Upselling Scripts 40

Call Journey

JUNE 23, 2019

Call Journey aims to help businesses on how to: Maximize Upsell & Cross-sell opportunities. Automate Script Adherence and Sales Best Practices. We help businesses achieve a complete customer view by integrating Voice data into the Enterprise data mix. Understand Agent Performance and metrics. An exciting treat!

Engineering 40

Engineering Analytics Upselling Scripts 40

TeleDirect

MARCH 27, 2019

Do I require live agent support, automated tools, scripted assistance, or all of the above? Telesales & upsells – grow your business organically…effortlessly! How can live agent support assist your enterprise? Will my call center be able to handle the specific demands of my unique industry or business niche?

outsourcing 48

outsourcing Call Center Scripts Business Process Outsourcing 48

Stratifyd

MAY 30, 2019

Within call data lies rich insights about customer satisfaction, customer churn, competitive intelligence, service issues, agent performance, upsell opportunities, campaign effectiveness, and more. Stratifyd’s speech analytics functionality solves the constantly expanding need for enterprise clients to transcribe and analyze voice data.

Analytics 40

Analytics Telemarketing Contact Center Metrics 40

JivoChat

JUNE 9, 2021

There are two main kinds of chatbots: Rules-based chatbots are sometimes called decision-tree bots or scripted chatbots. A chatbot might greet a returning customer by name, provide information based on the size of their enterprise, or provide other customized information. Upsell and cross-sell.

Chatbots 52

Chatbots Marketing Upselling Surveys 52

Avaya

DECEMBER 1, 2016

But if you’re a midsize business, is it even possible to break through the bulwark of expectations and large enterprise investments, and stand out from the crowd on customer experience alone? At Avaya, we strongly believe the answer is a resounding YES! Make Faster Connections: Link Your Customer Engagement Platform to Your CRM System.

Customer Experience 57

Customer Experience Multichannel Interactive Voice Response Contact Center 57

NobelBiz

JULY 10, 2023

They can alert agents about the customer’s previous concerns, their preferences, and potential upsell opportunities. Harvard Business Review reports that companies across all industries are putting personalization at the center of their enterprise strategies.

Contact Center 40

Contact Center Call Center Interactive Voice Response Chatbots 40

Totango

JUNE 24, 2022

On the other hand, when data reflects high customer satisfaction, CS teams can extend upsell offers or referral invitations. For example, you might script an email to be sent automatically if a customer’s Net Promoter Score (NPS) falls below a target threshold within 30 days of their subscription renewal deadline.

Best practices 103

Best practices SaaS Journey mapping B2C 103

SmartKarrot

APRIL 25, 2022

For multi-product enterprises, this feature is specifically helpful in knowing which product is performing well and why. The intuitive platform involves the use of augmented intelligence to delve into overall product usage, customer satisfaction levels, renewals, upsells, and customer engagement.

SaaS 10

SaaS Management Accountability Metrics 10

SmartKarrot

SEPTEMBER 14, 2023

For instance, you may have specific policies on cross-selling or upselling products and services or allow your sales reps to have custom quotes depending on the products a customer wants. The commission structure Every enterprise has a compensation structure, containing a baseline salary and a bonus or commission structure.

Sales 10

Sales B2C Best practices B2B 10

SharpenCX

MAY 16, 2022

Aim to Connect Through Strong Scripts. Whether an agent is a naturally gifted speaker or someone who needs more coaching and guidance, everyone needs a solid script. A good script starts with a statement that quickly elicits a strong connection. Collaborate with your agents in developing your scripts. Adopt a Good CRM.

Contact Center 67

Contact Center Scripts Call Center call center software 67

TechSee

SEPTEMBER 24, 2019

That’s exactly why companies must strive to make sure all touchpoints are harmonized in terms of content, messaging and tone of voice, including marketing communications and customer service scripts, at every milestone along the customer journey. If Customer Service has not yet resolved a customer’s issue, a planned upsell should be delayed.

Customer Experience 150

Customer Experience Self service Analytics Banking 150

JustCall

APRIL 26, 2022

This tech-powered toolkit enables salespersons to perform focused market research on enterprises, allowing them to connect with the right buyer, with the right message, and at the right time. Sales intelligence and business intelligence are two prominent data management solutions used interchangeably to fix enterprise issues.

B2B 52

B2B Sales Upselling CRM 52

JustCall

MARCH 9, 2023

Call Recording and Analytics Software Call recordings are analyzed for important moments that indicate whether reps are following or deviating from their call plan/script. Dialogue Scripting for a Seamless User Experience and Empathy Good conversations require so much more than just a simple response.

Coaching 52

Coaching Sales Chatbots Analytics 52

Pointillist

JULY 25, 2018

What are the quantitative business goals that will influence the journey analytics project e.g., churn, retention, acquisition, cross-sell, upsell, purchase, rate of renewal etc.? Upsell and Cross-sell Revenue Growth. 5 essential steps to find upsell and cross-sell opportunities with journey analytics ]. Churn Rate. Governance.

Analytics 93

Analytics Government APIs Metrics 93

Pointillist

JULY 25, 2018

What are the quantitative business goals that will influence the journey analytics project e.g., churn, retention, acquisition, cross-sell, upsell, purchase, rate of renewal etc.? Is your organization already aware of specific pain points and friction in your customers’ journeys? and delivers meaningful ROI.

Analytics 43

Analytics Metrics Government Journey mapping 43

Comm100

FEBRUARY 20, 2018

While some enterprises have turned to cheaper international or freelance live chat teams to solve this problem, others are now investing in Chatbots. Chatbots can proactively alert customers to sales and discount opportunities, increasing upsells and engaging visitors. Drive Revenue.

Chatbots 53

Chatbots Contact Center Benchmark Chief Customer Officer 53