Totango

FEBRUARY 6, 2020

By paying attention to a few key customer success factors designed to help you thrive in today’s digital conditions, you can shape your entire enterprise around your customer’s needs and become an integral part of their future. Focusing on these customer success factors will help you operationalize customer-centricity across your enterprise.

Enterprise 92

Enterprise Customer centricity Metrics Upselling 92

Totango

FEBRUARY 6, 2020

By paying attention to a few key customer success factors designed to help you thrive in today’s digital conditions, you can shape your entire enterprise around your customer’s needs and become an integral part of their future. Focusing on these customer success factors will help you operationalize customer-centricity across your enterprise.

Enterprise 62

Enterprise Customer centricity Metrics Upselling 62

TechSee

MARCH 1, 2021

” These lines – uttered with every Mickey D order – are probably the most famous upsell and cross-sell out there. Customers signals – clicks, views, purchases – are translated into predictive actions that deliver value-added personalization before customers even request it. Predictive personalization.

Sales 124

Sales Technology Customer Service Chatbots 124

Totango

JULY 5, 2022

Effective, personalized, digital communications help build and maintain connections with your customers that can weather any storm. Make the Most of Upsell Opportunities. Make the Most of Upsell Opportunities. Upsells are the result of the growth a customer has enjoyed because of your commitment to delivering lifetime value.

Upselling 97

Upselling Accountability CRM Best practices 97

Totango

APRIL 5, 2022

The number of NPS software providers has proliferated as the importance of tracking Net Promoter Score (NPS) has been realized by a growing number of enterprises. Leverage satisfied customer responses for upselling conversions and referrals. This raises the question, how do you find the best NPS software solutions?

Upselling 101

Upselling Surveys Analytics Customer retention 101

Totango

MAY 3, 2019

Plus, current customers are more likely to make major purchases or upsells. And by anticipating what kinds of assistance customers are going to need, you can offer more personalized service. You can encourage them to participate in community forums, on social platforms or even by holding in-person meet-ups.

Enterprise 78

Enterprise Upselling Feedback Advertising 78

Totango

MAY 10, 2022

In this blog, we’ll look at the essentials of a customer engagement strategy, particularly how to use it to engage enterprise clients. After considering what a customer engagement strategy is and its benefits, we’ll offer ten key tips for keeping enterprise executives and stakeholders engaged. Trials of upsell products.

Journey mapping 76

Journey mapping SaaS Enterprise B2B 76

Uniphore

DECEMBER 14, 2021

Uniphore joins Cisco SolutionsPlus Partner Program PALO ALTO, December 14, 2021 – Uniphore, the leader in Conversational Automation, announced today that it has joined Cisco SolutionsPlus, an industry-leading partner program that helps enterprise buyers design and implement complete end-to-end customer solutions.

Customer Experience 105

Customer Experience First call resolution Enterprise Upselling 105

TechSee

FEBRUARY 16, 2021

In the last few years, companies have been investing in their field service function as a way to differentiate and personalize their services and improve overall operational efficiency. They can also provide highly personalized service, such as looking at the customer’s smart home devices and recommending upgrades.

outsourcing 109

outsourcing Upselling Surveys Technical Support 109

Totango

MAY 17, 2022

Well we’re here to help with our guide to the best CRMs for both small businesses and enterprises in 2022. Delivery of crucial customer data to sales representatives to support higher closing rates and upsells. Many CRM apps are available for B2B businesses of all sizes – from small to large enterprises. HubSpot CRM.

B2B 79

B2B Sales CRM Enterprise 79

Nicereply

MARCH 16, 2022

Some treat Customer Experience as a synonym to Customer Success, others see Success and Support as part of the CX team, and still, others prefer it reports into Sales as a way to increase upsells and renewals. The focus would be on retention and higher-touch service offerings to our enterprise customers. What a fantastic model!

Sales 111

Sales Customer Experience Upselling Self service 111

Quality Contact Solutions

AUGUST 20, 2021

Established by the American Institute of Certified Public Accountants (AICPA), the SOC 2 examination is designed for organizations of any size, regardless of industry and scope, by ensuring the personal assets of their potential and existing customers are protected.?SOC Working with small businesses to global enterprises,?A-LIGN?experts

Call Center 98

Call Center Telemarketing outsourcing B2C 98

Totango

JUNE 1, 2021

Customer Success software helps your enterprise understand what matters to your customers. By sharing the insights of these multi-dimensional data streams across your enterprise, you increase accountability for the customer experience and create a customer-centered enterprise that is poised to effectively deliver customer lifetime value.

Enterprise 69

Enterprise Upselling Metrics Accountability 69

Totango

NOVEMBER 25, 2020

To prevent these churn-centered scenarios , organizations are increasingly turning to platforms like Totango to engage customers on a personalized level that their rivals can’t match. . With the context provided by these data sets, your enterprise can make informed decisions on how to engage with customers in a personal, proactive manner. .

CRM 107

CRM Upselling Metrics Accountability 107

VirtualPBX

JANUARY 19, 2023

When you give them access to the right tools, they’re able to retain and upsell customers, provide great customer experience, and deliver timely responses. This greatly reduces the amount of time spent waiting through calls and also leads to more personal customer relationships. Start your VoIP comparison below and get started today!

voip 98

voip Customer Service outsourcing Upselling 98

Totango

AUGUST 9, 2022

B2B customer segmentation gives you the power to customize your service and even personalize it for individual clients. This lets B2B businesses customize their operations for groups of customers with common characteristics or personalize them for individual clients. What Is B2B Customer Segmentation?

Best practices 99

Best practices B2B Journey mapping Upselling 99

Totango

JULY 16, 2019

The digital transformation of business has created a customer-centered economy where customers seek short-term commitments and value choice, flexibility, and personalized service. This has irrevocably changed how enterprises need to approach customers. And this repeated revenue stream is the lifeblood of SaaS and related enterprises.

Upselling 68

Upselling Enterprise Metrics SaaS 68

Totango

FEBRUARY 4, 2020

What makes customer-centric growth so valuable for modern enterprises—and how can you create an effective strategy to promote it? This shift is rooted in the concept that when your customers succeed, so does your enterprise. Never try to force or coerce customers into upsells. Craft personalized campaigns.

Customer centricity 71

Customer centricity Best practices Upselling Enterprise 71

SmartKarrot

OCTOBER 5, 2023

Businesses today strive to get growth from existing accounts and, the role of Enterprise Account Management has come to the forefront in that regard. Moving parts in Enterprise Account Management Enterprise Account Management is the central function within organizations tasked with managing and growing revenue with existing customers.

Enterprise 10

Enterprise Accountability Management Upselling 10

ShepHyken

AUGUST 10, 2018

This makes it easier to access and allows personalized content to a heightened degree. Personalizing Content. Personalization is key in today’s sophisticated market; creating campaigns for customers based on their personal interests can spark new interests and provide memorable experiences. Choosing Channels.

Analytics 168

Analytics Upselling Banking CRM 168

Totango

MARCH 6, 2020

Today’s on-demand, subscription-dominated marketplace requires that enterprises pay closer attention to what their customers want from their products—and there’s no clearer indication than their own words. Share Feedback Across Your Enterprise. Personalize Your VoC Requests. After the completion of pre-defined customer goals.

Best practices 93

Best practices Upselling Feedback Enterprise 93

Totango

SEPTEMBER 11, 2020

Today, however, data-driven customer engagement software allows organizations to efficiently engage with clients in a way that is also personalized and valuable to the customer. This type of personalized, relevant engagement with customers drives adoption after onboarding and ultimately increases customer lifetime value. .

Upselling 81

Upselling Enterprise Healthcare Metrics 81

Totango

FEBRUARY 4, 2020

What makes customer-centric growth so valuable for modern enterprises—and how can you create an effective strategy to promote it? This shift is rooted in the concept that when your customers succeed, so does your enterprise. Never try to force or coerce customers into upsells. Craft personalized campaigns.

Customer centricity 62

Customer centricity Best practices Upselling Enterprise 62

Totango

AUGUST 16, 2022

Identifying customers in the market for upsell offers and referral invitations. Highly active customers and satisfied users may be open to renewing and purchasing upgrades or additional upsell products. Open Loyalty provides flexible building blocks to create personalized loyalty programs. Behavioral Analytics: Hotjar.

Customer retention 98

Customer retention Upselling CRM SaaS 98

TechSee

JANUARY 4, 2022

It empowers enterprises to custom-build their own visual self-service flows (Visual Journeys) in a matter of hours or days and at a fraction of the cost than previously possible. Simplifies warranty registration and quickly captures customer information for upselling opportunities and long-tail sales. parts, and. components.

Self service 109

Self service Enterprise Upselling Big data 109

ChurnZero

MARCH 18, 2022

A [Dave]: I personally think it’s misleading. A [Dave]: I would note in the footnotes that some people have opt outs, but personally they were not available to renew. My first answer is – just as a business finance-oriented person and former CEO – I like the notion of each CSM having their own MRR. Is that fair, Dave?

SaaS 98

SaaS Metrics Enterprise Surveys 98

Totango

JUNE 25, 2019

Customer Success Management (CS) software helps your enterprise understand what matters to your customers. Personal: Behavioral data and demographics. Touchpoints: Logged interactions with anyone in your enterprise. It’s a customer-driven market that empowers short-term thinking and an expectation of personalized service.

Upselling 68

Upselling Enterprise Metrics Customer centricity 68

Pointillist

MARCH 20, 2020

By Stephanie Ventura Customer-centric enterprises are increasing their investment in technologies that enable teams to measure and improve CX, while achieving key business outcomes such as maximizing customer lifetime value, reducing costs and more. So, how are leading enterprises using customer journey analytics in the real world?

Analytics 70

Analytics Upselling Interactive Voice Response Banking 70

Totango

OCTOBER 6, 2020

For customer-centered enterprises, knowing where these elements both differ and intersect is essential to creating the best client experience possible. Key things for customer success teams to concentrate on are personalized expansion opportunities, customer advocacy achievement, and churn prevention. .

Customer Support 105

Customer Support Customer advocacy Construction Enterprise 105

Revation Systems

JANUARY 18, 2023

DCS helps enterprises save time and money by reducing the need for traditional customer service methods, like phone calls and in-person visits. Read more about digital customer engagement and how enterprises can augment digital customer service with it. DCE improves upon DCS by providing more personal interactions.

Customer Service 62

Customer Service Enterprise Self service Upselling 62

Totango

APRIL 4, 2024

I recently hosted a webinar with four leaders from our team to learn how they work together to bolster retention, expansion, and upsells as a truly unified CS and sales front. She also encouraged collaborative conversations over the phone or in person rather than hiding behind texts and emails.

Sales 89

Sales Upselling Accountability SaaS 89

Totango

AUGUST 18, 2022

Personalizing dashboard interfaces. It also promotes higher product usage, increases the likelihood of upselling purchases and encourages customers to become enthusiastic brand advocates. Design and implement a digital engagement strategy that allows for personalized messages to be sent at scale using automation.

Journey mapping 92

Journey mapping SaaS Upselling Enterprise 92

Totango

JANUARY 30, 2020

Information should be gathered from as many sources as possible and shared across your entire enterprise. Access to accurate information helps every team member provide personalized, intelligent engagements and ensures the customer never needs to repeat themselves. . Keeping Customer Goals in Mind. Understanding the Customer Journey.

Accountability 71

Accountability Management Upselling Enterprise 71

TechSee

SEPTEMBER 24, 2019

If Customer Service has not yet resolved a customer’s issue, a planned upsell should be delayed. However, it is only when the enterprise delivers an integrated and seamless experience across all channels that it can achieve true consistency. If Sam was a VIP once, he should be a VIP next time too. Consistency throughout the journey.

Customer Experience 150

Customer Experience Self service Analytics Banking 150

Totango

DECEMBER 3, 2020

CS professionals now attest that their bonus structures are tied to company performance, renewals, net retention, upsells, and account health. . Account Health (Cited by 47% of Respondents): Customer health scores illustrate whether a client is ready for an upsell, at-risk of churning, or anywhere in between.

Upselling 64

Upselling Accountability Enterprise Metrics 64

Totango

JULY 16, 2019

The digital transformation of business has created a customer-centered economy where customers seek short-term commitments and value choice, flexibility, and personalized service. This has irrevocably changed how enterprises need to approach customers. And this repeated revenue stream is the lifeblood of SaaS and related enterprises.

Upselling 48

Upselling Enterprise Metrics SaaS 48

Totango

JANUARY 4, 2019

Customer expectations and demands on enterprises have never been so high, or so personal—especially for SaaS companies who are at the forefront of both the modern wave of technology and the new customer-centricity business model. This is your new way of thinking about the future of your enterprise. It’s a way of thinking.

Customer centricity 79

Customer centricity SaaS Marketing Enterprise 79