Call Center Weekly

NOVEMBER 13, 2017

We often talk about removing silos between departments, yet many employees remain siloed in their roles. In times past, I would dedicate time to act on the feedback. In fact, they have been helpful in shaping (and changing) my opinion on things, that I once was reluctant to entertain. That should not be the case.

Entertainment 159

Entertainment Feedback Contact Center Government 159

Anexa BPO

NOVEMBER 6, 2022

In addition, a Tex-Mex theme prevailed through the entertainment elements of the event – which serves to raise the profile on the importance of the Spanish-speaking market across all industries. Attendees had the opportunity to learn about topics such as customer journey mapping, employee engagement, and social media strategy, among others.

Journey mapping 52

Journey mapping Business Process Outsourcing Entertainment outsourcing 52

PeopleMetrics

MARCH 13, 2015

In our research into customer-centric culture , we''ve uncovered one cultural dimension that supports Employee Engagement and customer Net Promoter Scores more than any other. They wanted the system of play that had entertained children for hours on end on rainy weekend afternoons. It''s about time. Some may not. High five!

Customer Experience 109

Customer Experience Customer centricity Employee engagement Feedback 109

Kayako

APRIL 29, 2019

There is a lot of focus on employee engagement and experience these days. Let employees be the change they want to see. Yes, it’s important to regularly gather customer feedback through research and customer listening, but that doesn’t mean that you can’t also listen to the voice of the employee.

Customer Service 65

Customer Service Employee engagement Customer centricity Entertainment 65

CSM Magazine

MARCH 29, 2022

It’s also about the long run because a productive workforce leads to additional benefits such as increased employee engagement, enhanced well-being, and a more positive workplace environment. In this article, we will talk about 7 ways to improve employee productivity. 7 Ways to Improve Employee Productivity.

Morale 52

Morale Entertainment Employee engagement Accountability 52

Russel Lolacher

JANUARY 23, 2022

We discuss how internal podcasts can been interesting tool for employee engagement and supporting workplace culture. Because as an employee engagement podcast, I know you’ve been in the sphere of internal slash, private podcast. So first, I want to ask why you love podcasts as a way to engage people.

Employee engagement 98

Employee engagement Surveys Sales Personalization 98

ProProfs Blog

JANUARY 30, 2020

Customer Engagement & Loyalty. Customer Engagement & Service. Consumer Engagement & Experience. Successful Customer Engagement. This customer engagement stat tends to establish that customers refrain from expressing their mood to companies 19% of the time during a support process. In 2018, 46.5

B2B 204

B2B Banking Personalization Employee engagement 204